Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 46,701 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 46,701 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

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Zatu Games 5 star review on 30th January 2026

908

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything arrived relatively fast and had fantastic tracking. (From UK to belgium). 1 of the 5 game boxes that I bought has a slight dent on the corner, but stuff happens in transit. They also had a decent dicscount for the games I wanted. One tip: if you pre- or backorder, do it in a seperate order, saves headaches for you and the store.”

Zatu Games 5 star review on 22nd December 2025

Helpful Report

Posted 2 months ago

“Swift delivery and all items arrived in new condition having been well packaged, no dented corners or damage from transit. The prices were the best available at the time. Zatu fulfilment also worked well acting as the intermediary between Modipheus and myself. I highly recommend Zatu, buy with confidence.”

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Posted 2 months ago

“Lots of games available at good prices.”

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Posted 2 months ago

“Quick delivery, great customer service, good value.”

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Posted 2 months ago

“Tried to place an order of almost £300 at first it wouldn't allow me to apply the discount code, then twice I tried to pay had security checks from my bank twice yet the order still wouldn't go through, I spoke to an agent to try and rectify this all I got was they'll look into this, he couldn't even take the order I would never recommend Zatu Games even if they are cheaper their website and customer service is awful, ther has to be an ability to talk to an agent on the payment screen”

Helpful Report

Posted 2 months ago

Hi There, Thank you for taking the time to share your feedback. We’re sorry to hear about the difficulties you experienced when placing your order. For technical issues like the ones you’ve described, we recommend trying a different web browser, clearing your cache, or using a different device, as these steps often resolve payment or checkout problems. For security purposes, we are unable to take first-time orders over £50 by phone. This is to protect both our customers and our business from potential fraud. If you continue to experience issues or would like assistance with placing your order, please get in touch with us at team@zatu.co.uk and a member of our team will be happy to help. Thank you, Team Zatu Games

Posted 2 months ago

“Have ordered multiple times, always arrives in time frame with no issues and product always perfect, highly recommend”

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Posted 2 months ago

“Atrocious. Spent £100 over two orders on three game books. These were slung into flimsy cardboard envelopes with no effort to guard against damage. All items arrived damaged. I did not buy damaged goods. I bought brand new and expect them to be delivered in the same condition. This is a company that no longer cares as shown by the mostly negative recent reviews on TrustPilot. I have sent my items back for a refund and will buy elsewhere from now on as items from Zata will likely arrive damaged.”

Helpful Report

Posted 2 months ago

Hi There, Thank you for taking the time to leave this feedback. We’re sorry to hear that you were unhappy with the condition of the books on arrival and understand how important it is for items purchased as new to arrive in excellent condition. Our books are packed using book wraps, which are a standard and widely used form of protection across the book retail industry. In this case, the damage reported was assessed as negligible; however, we fully appreciate that even minor cosmetic issues can be disappointing. As soon as this was brought to our attention, we did offer a replacement for the items, as we always aim to resolve concerns in a way that best suits the customer. We respect your decision to return the items for a refund and are sorry that this experience has led you to feel let down. We value all feedback and use it to review our processes, particularly during busy periods, to ensure we continue meeting expectations. If you would like any further assistance with your order, please get in touch with us at team@zatu.co.uk with reference number 0819 and a member of our team will be happy to help. Thank you, Team Zatu Games

Posted 2 months ago

“Poor customer service, was not told that the pre-order date had changed until I followed up after not receiving my order.”

Helpful Report

Posted 2 months ago

Hi There, Thank you for taking the time to leave your feedback. We’re sorry to hear about the frustration caused by the change to the pre-order date. We understand how disappointing it can be when an expected release does not arrive as anticipated. Pre-order release dates are set by publishers and suppliers and can change at short notice, which is unfortunately outside of our control. All updates regarding pre-orders, including any changes to expected release dates, are shown on the product page as soon as we receive new information. Due to the volume of products and updates, we’re not always able to contact customers individually for every change, which is why we recommend checking the product page for the most up-to-date information. We’re sorry that this experience fell short of expectations and appreciate you raising your concerns. If you would like us to look into your order in more detail, please get in touch with us at team@zatu.co.uk with reference number 2946 and a member of our team will be happy to help. Thank you, Team Zatu Games

Posted 2 months ago

“Having had email to say order was on its way, I waited until the latest date it said, but no delivery. Contacted firm to be told order was still at warehouse and had not been sent. Order is now useless as I will not be here if/when it does arrive. Yet another sham organisation.”

Helpful Report

Posted 2 months ago

Hi There, Thank you for taking the time to leave your feedback. We’re sorry to hear about the frustration caused by the timing of your delivery. Our records show that your order was placed on 08/12/2025 and was dispatched by our team on 14/12/2025. It is currently on its way to you and due to arrive shortly. The delivery dates shown at checkout are estimates, and while we do our best to meet them, delays can unfortunately occur, particularly during the busy holiday period. We can only guarantee delivery times when a 24-hour service is selected, as standard services are subject to courier capacity and seasonal pressures. We understand how disappointing this has been, especially if the delivery no longer meets your needs, and we’re sorry that this experience has fallen short of expectations. Please get in touch with us at team@zatu.co.uk with reference number 6490 and a member of our team will be happy to help. Thank you, Team Zatu Games

Posted 2 months ago

“Amazing website and great value.”

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Posted 2 months ago

“Very poor customer service. Order placed and didn't arrive in the time specified. No communication from the company until I phoned them, to be told there were 'stock issues'. No plan to contact me at all. Wouldn't recommend.”

Helpful Report

Posted 2 months ago

Hi There, Thank you for taking the time to leave this feedback. We’re sorry to hear that your order did not arrive within the expected timeframe and that you felt you had to chase us for an update. We understand how frustrating this can be. In this instance, the delay was caused by a stock issue, and we appreciate that clearer communication should have been provided sooner. While we always aim to keep customers informed, particularly when there are unexpected issues, we apologise that this was not your experience on this occasion. Your feedback has been noted and helps us identify where we need to improve our communication. If you would like us to review your order further or assist with anything else, please get in touch with us at team@zatu.co.uk with reference number 7050 and a member of our team will be happy to help. Thank you, Team Zatu Games

Posted 2 months ago

“I’ve just purchased an e-gift card from Zatu Games, with delivery scheduled for Christmas. Even at this early stage, I’m impressed by the massive selection of board games and the reasonable prices, which is why I chose Zatu in the first place. The gift card options were easy to use, and I ended up subscribing as well. Looking forward to seeing how the delivery goes!”

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Posted 2 months ago

“Very fun to play”

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Posted 2 months ago

“Always a good service from Zatu with great, competitive pricing. I always feels confident buying from Zatu - my go to place for board games!”

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Posted 2 months ago

“Fair prices, fast delivery, well packaged. Very happy!”

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Posted 2 months ago

“The order I placed was triplicated (bank card issue) and the customer service picked it up automatically and contacted me promptly to see if it was a mistake. A+ service. Highly recommended”

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Posted 2 months ago

“Quality discounts! My go to every time I want quality service, safe purchases and fast delivery.”

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Posted 2 months ago

“We are a great gaming family and love to find new games several times a year. We love using Zatu as they have a great team who are really knowledgeable with great customer care. Orders always arrive quickly. Would highly recommend Zatu.”

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Posted 2 months ago

“We are a great gaming family and we love to get new games to play a few times a year to have a new challenge. Zatu are a great place to purchase from, always very helpful with great a great team and orders arrive quickly. Would highly recommend this company.”

Helpful Report

Posted 2 months ago

“I found Zatu several years ago after numerous items from Amazon arrived damaged due to inadequate packaging. Zatu always used to pack well and ensure items arrived as if you bought them in store. After all, who would pick a damaged item from a shelf? I say used to as now Zatu have the same substandard packing. Just received a hardback gaming book slung carelessly into a flimsy cardboard envelope and unsurprisingly it arrived with bashed corners. I am well aware of just how important condition is to many, many gamers and Zatu cannot be trusted to deliver items undamaged. Shop elsewhere as you will be just as disappointed as I was.”

Helpful Report

Posted 3 months ago

Hi There, Thank you for taking the time to leave this feedback. We’re genuinely sorry to hear about the condition in which your recent order arrived. We understand how important item condition is, particularly for collectors and gaming books, and we appreciate why this would be disappointing. At this time, we have no record of being contacted regarding damage to this item. If an item does arrive damaged, we would always encourage customers to let us know so we can review the situation and look to offer an appropriate resolution, such as a replacement or refund where applicable. This is not something we would knowingly overlook. We’re sorry that this experience did not reflect the level of care you had previously come to expect from us, and we do take feedback like this seriously as part of reviewing our packaging processes. If you would like us to look into this further, please get in touch with us at team@zatu.co.uk with reference number 0819 and a member of our team will be happy to help. Thank you, Team Zatu Games

Posted 2 months ago

Zatu Games is rated 4.8 based on 46,701 reviews