Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 44,082 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 44,082 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 3rd October 2025

889

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order hasn’t arrived yet. When I search for the tracking number it appears stuck at the same place since 31st December 2022. I’m still waiting…”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; unfortunately the recent courier strikes have affected retailers countrywide, and I apologise that this has impacted your order on this occasion. We are working closely with the courier to get all outstanding orders delivered as quickly as possible. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Poor pulls and you guys should be selling boxes”

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Posted 2 years ago

“Would have been 5 but paid extra for parcel force delivery offered at checkout for a boxing day delivery. Item didn't arrive until 3 days later. Turns out parcel force workers had boxing day off and the following extra bank holidays.”

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Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Everything was fine except I cancelled my order before dispatch and they still dispatched it meaning I had to spend time returning it.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. We aim to catch any and all cancellations as quickly as possible, and I apologise that we were unable to do so on this occasion. I can see that this has been processed by our returns team, and a refund has been issued. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I ordered two games to be sent on a specific date. I paid the extra fee, and the parcel was not delivered when I chose. I asked for a refund of the extra fee from a normal delivery free and even though I got a reply, the petition was ignored. Parcel was a little damaged but the games were in perfect condition, so no complains on Zatu Games but to the parcel company.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. We will certainly be Investigating this with the courier to prevent similar issues from affecting our customers in the future. We hope you'll rely on us again going forward. Kieran Zatu Games

Posted 2 years ago

“Great game! Good price and customer service.”

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Posted 2 years ago

“the games are great, the web is great, but the 'Recommended' delivery with Royal Mail was poor, it did said it was going to be delivered on Tuesday but it was delivered on Friday, can't trust it”

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Posted 2 years ago

“We havent played it yet but the contents seem very well made and instructions are clear. The box arrived with a dented corner”

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Posted 2 years ago

“Item was as described but paid for next day tracked delivery and it arrived 4 days later!”

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Posted 2 years ago

“when a game is in stock its sent quickly and packaged well but theyre terrible for advertising restocks of games they dont have and have no idea when theyll get them”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear that you are not satisfied with our restock service. We take our customer feedback very seriously, and so your comments have been passed on to management to look into. We hope you'll continue to rely on us in the future. Kieran Zatu Games

Posted 2 years ago

“Ordered Quacks of Quedlinburg mega box, delivery was good. However, missing some pieces (flame turn counter and one fortune teller card noticed so far) which is disappointing.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear that you are having trouble with missing pieces from your game. Please do not hesitate to contact our customer service team for a resolution to this. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Order a game from Zatu but never received it. Not their fault since the mailing service was having difficulty.”

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Posted 2 years ago

“Great choise of games at good priceses and quick service. I have knocked stars off as when things go wrong(which happens with any company) responces are obvously copy and paste and dont always fit the issue. This has lead me to cancel more than one order for a quick solution rather than deal with the non answer.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the trouble you have had with our customer service in the past. Please be assured that we do read all customer queries and answer as best we can. We apologise for any Inconvenience that has been caused in the pas. We take our customer feedback very seriously and so your comments have been passed over to management to look into. We hope you'll continue to rely on us in the future. Kieran Zatu Games

Posted 2 years ago

“Still waiting on my game to arrive and haven’t received any updates tracking information for almost a week. Getting a little nervous now.”

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Posted 2 years ago

“Price was good but delivery took over a week”

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Posted 2 years ago

“Zatu WAS my first pick for a boardgame store - but recently I need to take 2 stars off for an incredibly stupefying experience. They've sent my preorder to an old address (that was on the purchase order) when I had a new updated address on the account for way before postage. That was NOT a problem to me, contacted them, explained that they've made an error - and then a guy named Taylor told me, without even fully reading the ticket, that they can re-send it to me ON MY COST for a mistake they've made themselves. I replied asking if he even read the message but got no reply. I get it that this is busy time, but come on. I had to drive 30 miles or wait an extra month because the guy couldn't be bothered to read a ticket. Shame.”

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Posted 2 years ago

“Games were fine, delivery took over 2 weeks.”

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Posted 2 years ago

“Reasonable prices but despatch can be slow without communication about the delay.”

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Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Haven’t received the product yet!”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Normally a great shop and good value … but unfortunately still waiting for the items and unlikely to receive them as held up by Royal Mail strikes! So won’t have it for Xmas!”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

Zatu Games is rated 4.8 based on 44,082 reviews