Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 46,701 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 46,701 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 30th January 2026

908

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery excellent service”

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Posted 4 months ago

“Best and beautiful game”

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Posted 4 months ago

“I am still waiting for my delivery and have found it difficult to any firm information from this company. They have not kept to the dates I was given and have not bothered to update me with new delivery date ! I am very disappointed with this company and have little confidence that my order will actually ever arrive !”

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Posted 4 months ago

Hi there, Thank you for taking the time to leave this feedback. We’re very sorry for the inconvenience and frustration caused by this experience. Unfortunately, there was an error on our website that caused this item to appear as in stock, when it was actually available on backorder. Once we identified the issue, we explained the situation and clarified that backorders are confirmed orders placed with our suppliers. These usually arrive within two to three months, though occasionally they can take longer due to factors outside of our control. We completely understand your disappointment and, at your request, we have processed the cancellation and refund for your order. We truly appreciate your patience and understanding while we work to improve our systems and communication processes to prevent this from happening again. If you would like any further assistance regarding your order, please get in touch with us at team@zatu.co.uk with reference number 6114. Thank you, Team Zatu Games.

Posted 4 months ago

“As always, Zatu delivers on quality, choice and convenience. I ordered the entire set of Maladum and it was well-packaged, in pristine condition and delivered very swiftly. Thank you for being the best board game shop on the planet, and offering great prices!”

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Posted 4 months ago

“Zatu is the best place to get ‘Unmatched the board game’. My collection grows. Excellent customer service and deliveries arrive on time. Victory rewards programme is a great way to keep loyal customers.”

Zatu Games 5 star review on 8th November 2025

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Posted 4 months ago

“Very happy with the purchase arrived quickly a d in excellent condition”

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Posted 4 months ago

“Good prices and fast shipping.”

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Posted 4 months ago

“My go to site for all board games and card games. I always find their prices reasonable and sales/offers very good when they come around. Great delivery times and never had an issue with an order.”

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Posted 4 months ago

“Amazing selection of games, super easy to order and pay, lightning-fast delivery, and a perfect filtering system — I always find what I need in no time. Shopping at Zatu feels just like playing a fantastic game… and winning every time! 🎲🏆”

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Posted 4 months ago

“Simple order process, prompt delivery. I have ordered from Zatu on a number of occasions and have no complaints.”

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Posted 4 months ago

“Quick and easy to order.”

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Posted 4 months ago

“Fast delivery of pre-ordered items. Good communication/ tracking of said delivery. Would 100% recommend.”

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Posted 4 months ago

“I like using Zatu Games. They pretty much always have what I want in stock, at good prices with quick delivery. What else can I say?”

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Posted 4 months ago

“Speedy delivery and exactly what I wanted. Customer service excellent.”

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Posted 4 months ago

“I've always had a great experience with Zatu, quick dispatch and no problems with my orders.”

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Posted 4 months ago

“Great customer support (after you make it past the automated responses)”

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Posted 4 months ago

“Très contente d'avoir reçu le jeu dans un délai plutôt court. Par contre, très mécontente de la préparation de colis : pas d'emballage de protection et un coin de la boîte de jeu était froissé. Je ne repasserai pas une prochaine commande chez vous à moins d'y être contrainte par la menace 🤣!”

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Posted 4 months ago

“Book arrived with minimum hassle.”

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Posted 4 months ago

“Our go to place to purchasing board games. Competatively priced with fast delivery and well packaged too. Would highly recommend.”

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Posted 4 months ago

“Quick delivery, excellent customer service.”

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Posted 4 months ago

Zatu Games is rated 4.8 based on 46,701 reviews