Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 48,848 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 48,848 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

Write Your review

Tell us how Zatu Games made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Zatu Games 5 star review on 16th October 2026

CHIRAG M

Zatu Games 5 star review on 23rd August 2026

Ahmed E

Zatu Games 5 star review on 16th August 2026

Marek R

Zatu Games 5 star review on 12th August 2026

Alfred S

924

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My package was stopped at the customs and had to be redelivered, but in the end all got fixed. Thank you!”

Helpful Report

Posted 10 months ago

“Great selection, swift delivery, decent prices! Thanks!”

Helpful Report

Posted 10 months ago

“Well packaged items and quick delivery.”

Helpful Report

Posted 10 months ago

“Quck devevery and good discount on the game”

Helpful Report

Posted 10 months ago

“Great value and efficient service”

Helpful Report

Posted 10 months ago

“Professional, delivers on time, easy to work with”

Zatu Games 5 star review on 28th November 2025

Helpful Report

Posted 10 months ago

“Best game store”

Helpful Report

Posted 10 months ago

“Perfect communication and delivery. Thank you. I’ll come back.”

Helpful Report

Posted 10 months ago

“Excellant games with brilliant service.”

Helpful Report

Posted 10 months ago

“Shipped perfectly”

Helpful Report

Posted 10 months ago

“I know these guys come in for a bit of stick on social media, and maybe some of it is justified, but my personal experience is a good one. Lots of orders, no issues with shipments, Kickstarter order fulfilment has been well communicated and worked. They have expanded quickly, so I think teething problems will arise with any company in such circumstances. I for one, can forgive a few errors.”

Helpful Report

Posted 10 months ago

“Not Very Fast Delivery But Excellent Quality For The Products”

Helpful Report

Posted 10 months ago

“Found the Loke Battlemaps book at a very competitive price. Purchased in the mirning and got swift next day delivery. Safe packaging to protect the item. Spent my victory points for extra discount and earned more for my next purchased. Top marks.”

Helpful Report

Posted 10 months ago

“I have never received an order the next day (usually within a week) but have come to live with that and accept it's often delays with royal mail. However, i have a recent order that is stretching my goodwill. Current order was placed 2 weeks ago. Estimated delivery was 6 to 13 days. Have passed estimated delivery and haven't heard anything.”

Helpful Report

Posted 10 months ago

Hi there, Thank you for taking the time to share your feedback, and we’re really sorry for the frustration this order has caused. Your order placed on 14/11/2025 was dispatched on 28/11/2025, and we recognise this means it left our warehouse after the original estimated delivery window of 20th–27th November. With the busy holiday season now in full swing, we are unfortunately experiencing some delays in processing and dispatching orders, and this has clearly impacted your delivery. We understand how disappointing it is when an order goes beyond the estimated timeframe, and we sincerely apologise for the inconvenience and lack of updates along the way. Please rest assured your parcel is now on its way, and we’re working hard to minimise delays as we move through the peak season. If you need any help tracking the order or have further concerns, our customer support team is here and happy to assist. Please reach out at team@zatu.co.uk with reference number 4283. Thank you for your patience, and we truly appreciate your continued support. Team Zatu Games

Posted 10 months ago

“Just like they used to be. Thank you. Excellent service in every way from Zatu.”

Helpful Report

Posted 10 months ago

“Very quick shipping with a simple website and item came in perfect condition”

Helpful Report

Posted 10 months ago

“Game arrived promptly , in good condition. no issues, Was a gift”

Helpful Report

Posted 10 months ago

“Reliable.A+++”

Helpful Report

Posted 10 months ago

“Products were as described. They came in a timely manner”

Helpful Report

Posted 10 months ago

“Clear, easy to use,fast delivery.”

Helpful Report

Posted 10 months ago

Zatu Games is rated 4.8 based on 48,848 reviews