Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 47,630 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 47,630 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

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Zatu Games 5 star review on 1st June 2026

910

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve just purchased an e-gift card from Zatu Games, with delivery scheduled for Christmas. Even at this early stage, I’m impressed by the massive selection of board games and the reasonable prices, which is why I chose Zatu in the first place. The gift card options were easy to use, and I ended up subscribing as well. Looking forward to seeing how the delivery goes!”

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Posted 5 months ago

“Very fun to play”

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Posted 5 months ago

“Always a good service from Zatu with great, competitive pricing. I always feels confident buying from Zatu - my go to place for board games!”

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Posted 5 months ago

“Fair prices, fast delivery, well packaged. Very happy!”

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Posted 5 months ago

“The order I placed was triplicated (bank card issue) and the customer service picked it up automatically and contacted me promptly to see if it was a mistake. A+ service. Highly recommended”

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Posted 5 months ago

“Quality discounts! My go to every time I want quality service, safe purchases and fast delivery.”

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Posted 5 months ago

“We are a great gaming family and love to find new games several times a year. We love using Zatu as they have a great team who are really knowledgeable with great customer care. Orders always arrive quickly. Would highly recommend Zatu.”

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Posted 5 months ago

“We are a great gaming family and we love to get new games to play a few times a year to have a new challenge. Zatu are a great place to purchase from, always very helpful with great a great team and orders arrive quickly. Would highly recommend this company.”

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Posted 5 months ago

“I found Zatu several years ago after numerous items from Amazon arrived damaged due to inadequate packaging. Zatu always used to pack well and ensure items arrived as if you bought them in store. After all, who would pick a damaged item from a shelf? I say used to as now Zatu have the same substandard packing. Just received a hardback gaming book slung carelessly into a flimsy cardboard envelope and unsurprisingly it arrived with bashed corners. I am well aware of just how important condition is to many, many gamers and Zatu cannot be trusted to deliver items undamaged. Shop elsewhere as you will be just as disappointed as I was.”

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Posted 5 months ago

Hi There, Thank you for taking the time to leave this feedback. We’re genuinely sorry to hear about the condition in which your recent order arrived. We understand how important item condition is, particularly for collectors and gaming books, and we appreciate why this would be disappointing. At this time, we have no record of being contacted regarding damage to this item. If an item does arrive damaged, we would always encourage customers to let us know so we can review the situation and look to offer an appropriate resolution, such as a replacement or refund where applicable. This is not something we would knowingly overlook. We’re sorry that this experience did not reflect the level of care you had previously come to expect from us, and we do take feedback like this seriously as part of reviewing our packaging processes. If you would like us to look into this further, please get in touch with us at team@zatu.co.uk with reference number 0819 and a member of our team will be happy to help. Thank you, Team Zatu Games

Posted 5 months ago

“Great service and what a fantastic advent calendar- we are all enjoying it!”

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Posted 5 months ago

“Have used Zatu Games several times and have always found their prices very competitive and items delivered within a few days.”

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Posted 5 months ago

“I just don’t know how there are so many positive reviews? I have used them twice for orders. The stock availability status and stock levels on the website are not to be trusted. The delivery date promise made on the checkout is not to be trusted. And when you contact their customer support, they will be unapologetic and not really give you any information about when to expect your order. I cancelled the order this time and won’t use them again - as I don’t like the arrogance. Such a shame, I like to support small businesses - but these experiences just chase you off to the “big online only” retailers, who don’t give you this hassle.”

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Posted 5 months ago

Hi There, Thank you for taking the time to leave this feedback. We’re sorry to hear that this has been your experience, and we understand how frustrating it is when delivery expectations are not met. The delivery dates shown at checkout are estimates, and while we do our best to adhere to these, delays can unfortunately occur, particularly during the busy holiday period. In this case, the items in your order were being transferred from one of our external storage locations to our main dispatch hub before they could be sent out. This additional step can sometimes take longer than anticipated, and we appreciate that this may not have been communicated as clearly as it should have been. We’re sorry that our service on this occasion did not meet your expectations, especially as you were hoping to support a smaller business. Feedback like this is taken seriously and helps us review how we communicate stock movement and delivery timelines more clearly going forward. If you would like us to look into this further or review anything in more detail, please get in touch with us at team@zatu.co.uk with reference number 6059 and a member of our team will be happy to help. Thank you, Team Zatu Games

Posted 5 months ago

“Would give 0 stars if I could. Sold me an item that was in stock. Then was told it’s on the way to the warehouse & give them 3-5 days and the item should be on the way (gave it 7) then have been told the item was never in stock. Customer service was anwful & just lie & sound like they anre not bothered. Avoid this site at all costs.”

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Posted 5 months ago

Hi There, Thank you for taking the time to leave this feedback. We’re sorry for the frustration caused by this order and understand how disappointing this experience must have been. The item was initially showing as available while it was being transferred from one of our external storage locations to our main warehouse. Unfortunately, during this transfer the stock was found to be severely damaged, which meant it could no longer be fulfilled. As a result, the item was subsequently marked as unavailable. We appreciate that the updates you received during this process were not what you had hoped for, and we apologise if the situation felt unclear or poorly communicated. This is certainly not the level of service we aim to provide, and we understand how frustrating it can be when expectations change due to circumstances outside of your control. If you would like us to review this further or discuss the outcome of the order, please get in touch with us at team@zatu.co.uk with reference number 3312 and a member of our team will be happy to help. Thank you, Team Zatu Games

Posted 5 months ago

“My order of a Raven Guard Combat Patrol box arrived much faster than I expected, and in perfect condition. I hadn't used Zatu before, but definitely will again!”

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Posted 5 months ago

“Quick shipping, arrived well packaged with no damage, and a gift mini 👌 Definitelly will shop again”

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Posted 5 months ago

“Consistently fast delivery and good quality of packaging.”

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Posted 5 months ago

“Enjoying the exit advent calendar so far!!”

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Posted 5 months ago

“Easy to order”

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Posted 5 months ago

“First time ordering from Zatu. Delivered quick. Great price on sale.”

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Posted 5 months ago

“Great product, great price and delivered quickly. Very happy with the service.”

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Posted 5 months ago

Zatu Games is rated 4.8 based on 47,630 reviews