Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 47,692 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 47,692 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

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Zatu Games 5 star review on 18th April 2026

909

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cards from one set were bent due to internal warping, Zatu refused to refund or replace as they do not consider it 'damage'.”

Helpful Report

Posted 7 months ago

Hi Joseph, Thank you for taking the time to share your experience, and I’m genuinely sorry to hear about the issue with the bent cards. We aim to ensure every product meets our quality standards, and we understand how disappointing it must be to receive something that doesn’t meet your expectations. Regarding our policy, we consider products that have slight imperfections during manufacturing as not qualifying for replacement or refund as damage. However, your feedback is important to us as we continuously strive to improve our services. If there's anything else you'd like to discuss or if you have further concerns, please feel free to reach out to our customer service team at team@zatu.co.uk with reference number 1960. Thank you for your understanding. Best wishes, Team Zatu Games

Posted 7 months ago

“I love the amount of choice of games in Zatu Games and the prices are always very competitive. All our games arrived boxed and well protected and each game was in perfect condition. We are making our way through playing the games now and have loved each and every one.”

Zatu Games 5 star review on 20th October 2025

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Posted 7 months ago

“Great service, prompt delviery and reasonable prices”

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Posted 7 months ago

“First purchase would easily recommend this company 👍”

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Posted 7 months ago

“Speedy delivery and a good price!”

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Posted 7 months ago

“Great seller, also posted and received on time at a great price. Thank you.”

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Posted 7 months ago

“Great selection of games, and I always prefer to buy games through here to help support them. Nice discount when you buy multiple games. Free delivery over a certain amount would be good though.”

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Posted 7 months ago

“Fast delivery, everything's in order. Pretty good selection on the website and seem like they care.”

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Posted 7 months ago

“Arrived in good order and promptly”

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Posted 7 months ago

“Had a good experience with Zatu. Got some new board games for a good price and they arrived promptly.”

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Posted 7 months ago

“Great price and good delivery time found a game on here that I was struggling to search for”

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Posted 7 months ago

“Ordering easy, delivery was quick. Excellent shopping experience.”

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Posted 7 months ago

“I ordered two games; they werre sent promptly and were in perfect condition”

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Posted 7 months ago

“As a regular customer, i can say Zatu provides an excellent service, with a great range of games! Very quick to deliver and customer support is top notch! I was particalalrly impressed with their present wrapping offering!”

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Posted 7 months ago

“I've ordered a few times from Zatu and I've got to say that I'm very pleased with the shop. The collection of games and prices are good. Shipping is done carefully and is quick for Europe deliveries. Would recommend!”

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Posted 7 months ago

“Zatu has a fine collection of products, in surprisingly nice prices. Even the shipping to Europe is great, when one would think that it would be problematic. Overall, an Excellent Webstore!”

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Posted 7 months ago

“Quick delivery. The items were well packaged and at a really good price.”

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Posted 7 months ago

“Lightning fast delivery really happy thank you guys!”

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Posted 7 months ago

“Quick delivery, very well packed. Found a game that I couldn't find anywhere else in Europe.”

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Posted 7 months ago

“No delivery. Tracking not working. No logical response and no responsability taken. No refound yet after more than 3 mails. Procastination. Excuses. Stay away from them !”

Helpful Report

Posted 7 months ago

Hello Bernard, Thank you for your feedback, and we apologize for the delays with the courier. After investigating your order we can see that the order was placed on 18/09/2025 and dispatched by our warehouse team on 19/09/2025. Unfortunately many couriers are facing delays with deliveries to Israel due to the ongoing conflict. You can find more information on this here: https://www.royalmail.com/international-incident-bulletin We are continuing to investigate this with them and we have been assured that your parcel is still on the way despite these delays. We apologise for any inconvenience this may cause. If you need further assistance with this order, please get in touch with us at team@zatu.co.uk with reference number 2402. Best wishes, Team Zatu Games

Posted 7 months ago

Zatu Games is rated 4.8 based on 47,692 reviews