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Zatu Games Reviews

4.8 Rating 48,800 Reviews
95 %
of reviewers recommend Zatu Games
Company Reviews Product Reviews
21,712
 Metrics Info
4.8
Based on 48,800 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Zatu Games Reviews

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

Write Your review

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Emma B
Verified Buyer
“Never a problem ordering from Zatu. Game description is spot on and they arrive when they say they will.”
Helpful Report
Posted 9 months ago
Anonymous
Verified Buyer
“Great games, arrived packaged well. Delivery team super helpful with a slightly delayed dispatch - wouldn't have normally even contacted about this but panicked due to gifting plans!”
Helpful Report
Posted 9 months ago
Lucy T
Verified Buyer
“Great service.”
Helpful Report
Posted 9 months ago
James Y
Verified Buyer
“Really clear store and very quick delivery. Well packaged and arrived in good time for Christmas.”
Helpful Report
Posted 9 months ago
David M
Verified Buyer
“Great selection of games at very competitive prices, which arrive at the time they are promised.”
Helpful Report
Posted 9 months ago
Anonymous
Verified Buyer
“I am generally a fan of Zatu but was very disappointed by my last purchase. As I knew that I wouldn't be at home for a couple of days, I paid extra for a date shipping option that promised a delivery between the 5th and 8th of December. To my great dismay, I received a message that the package was only dispatched on the 10th, a week after I placed my order. When I contacted customer service to request a refund for the extra shipping cost, I was told repeatedly that their warehouse had a one week backlog and that delivery estimates were unreliable and should not be trusted, even pointing out that this was in their T&C's. While I understand that there may be delays to shipping, a week-long backlog should be included in the delivery prediction. Zatu is not acting in good faith when it provides delivery dates that it knows it cannot keep.”
Helpful Report
Posted 9 months ago
Hi there, Thank you for taking the time to share your feedback. We’re very sorry for the delay with your order and for the frustration caused by it not arriving within the expected timeframe, particularly during the busy Christmas period. December is our peak season, and while we work hard to maintain normal service levels, increased order volumes and stock movement between warehouses can occasionally lead to delays. Unfortunately, this order was impacted during that period. We’d also like to clarify that delivery dates are only guaranteed when an upgraded shipping service (such as Next Working Day or 24-Hour delivery) is selected. Orders placed with our standard shipping option are provided with estimated delivery dates, which can vary during peak periods such as Christmas. If you would like us to review this order further or discuss it in more detail, please feel free to contact our team at team@zatu.co.uk, quoting reference 7315, and we’ll be happy to assist. Thank you again for your feedback — it helps us improve our service, particularly during high-demand periods. Kind regards, Team Zatu Games
Posted 9 months ago
Elizabeth B
Verified Buyer
“My purchase was a Christmas gift for my son. It was delivered quickly in excellent packing and in good condition. He tells me the game is perfect and is very pleased all round.”
Helpful Report
Posted 9 months ago
Carolyne P
Verified Buyer
“Great selection and fast delivery. Excellent value on prices too.”
Helpful Report
Posted 9 months ago
Vanessa L
Verified Buyer
“Excellent service and a great website to find out about new games and to learn about existing ones 😁”
Helpful Report
Posted 9 months ago
Alexandra H
Verified Buyer
“They always have incredible games, helpful reviews, and a wonderful selection! I will always purchase from here.”
Helpful Report
Posted 9 months ago
Thor S
Verified Buyer
“Amazingly fast service, great price and quality, will definitely be using again in the future!”
Helpful Report
Posted 9 months ago
Catherine T
Verified Buyer
“I found Zatu games when I was looking for a game not available in the United States. It was easy to see use prices and easy to navigate. I found the game I was looking for, and two others I couldn't find. Shipping was timely. One game was slightly damaged but coming from the UK, it looked handled roughly in transit. And then I had a very very special edition game not available here and it was packaged beautifully and no damage. Overall I was extremely satisfied and happy. I would order from Zatu without hesitation again.”
Helpful Report
Posted 9 months ago
Melissa A
Verified Buyer
“Online purchase was easy, product arrived incredibly fast fast from the UK to the USA, sufficiently packaged, no damage. The Dictionary of Dinosaurs was a huge hit with my 17 year old grandson at Christmas, a favorite gift. Thanks Zatu for the great service!”
Helpful Report
Posted 9 months ago
Anonymous
Verified Buyer
“My orders are always delivered on time. Everything I have purchased has always been as described. Prices are reasonable.”
Helpful Report
Posted 9 months ago
Susan
Unverified Reviewer
“Super fast service. Very pleased altogether. Have used the company again. Thank you.”
Helpful Report
Posted 9 months ago
Anonymous
Verified Buyer
“I have no complaints about Zatu Games. Everything is always delivered on time, the games are well priced, and with the videos that you can watch and the reviews of certain games, I couldn't be happier. I shall always buy my games from here.”
Helpful Report
Posted 9 months ago
Jeff B
Verified Buyer
“Excellent service, speedily delivered, well packaged, will come again.”
Helpful Report
Posted 9 months ago
Matt G
Verified Buyer
“Great service. Speedy delivery. Good prices on most games.”
Helpful Report
Posted 9 months ago
Abi T
Verified Buyer
“Great selection of all sorts of games at good prices. Speedy delivery. Would definitely recommend.”
Helpful Report
Posted 9 months ago
Bilbo S
Verified Buyer
“very fast shipping and it's not Amazon!”
Helpful Report
Posted 9 months ago
Zatu Games is rated 4.8 based on 48,800 reviews
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