ZAP CLOTHING Reviews

Name: ZAP CLOTHING
Rating: 4.40

4.4 Rating 2,321 Reviews

85 %

of reviewers recommend ZAP CLOTHING

Company Reviews

Metrics

Info

4.4

Based on 2,321 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About ZAP CLOTHING:

ZAP specialise in designer fashion for men, an official stockist of brands including Gucci, Moncler, Givenchy, Valentino, Lanvin and DSquared2

Visit Website

Phone:

020 8505 9221

Location:

65 Queens Road, Buckhurst Hill
IG9 5BW

Write Your review

Tell us how ZAP CLOTHING made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ZAP CLOTHING 5 star review on 4th December 2025

Richard Huckabee

ZAP CLOTHING 5 star review on 30th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No merece la pena comprar en esta tienda desde España ya que por una cazadora que inicialmente tenía un precio de 150€ + gastos de envío, me llegó un cargo de 53,44 € en concepto de gastos de aduana que, si no los abonaba, no podía recoger el paquete. La tienda debería advertir a sus clientes de ese gasto. No volveré a comprar y no lo recomiendo”

Helpful Report

Posted 4 years ago

“Wasn’t pleased as I ordered an item and the money was taken out and then to be told that it isn’t in stock. Not the best.”

Helpful Report

Posted 4 years ago

“Ordered next day delivery on Thursday parcel not arriving until Monday”

Helpful Report

Posted 4 years ago

“Absolutely poor customer service”

Helpful Report

Posted 4 years ago

“I haven’t had my delivery yet. So how can I review something that hasn’t happened yet.”

Helpful Report

Posted 4 years ago

“I ordered my item 5 days ago, still not received or heard anything.”

Helpful Report

Posted 4 years ago

“I have too pay extra because i live in denmark”

Helpful Report

Posted 4 years ago

“Bought some items in the sale and used a discount code.Purchase was authorised then my order was cancelled without any explanation.The items were then put back on website but discount code wouldn’t work.Obviously didn’t like the price I was getting items for and had cancelled it.Had sent email asking for some answers but no response.Will think twice about using this company again.”

Helpful Report

Posted 4 years ago

“The badest website i was never order”

Helpful Report

Posted 4 years ago

“you sent the wrong size”

Helpful Report

Posted 5 years ago

“they do not honor the price on their website. I purchased an item for a very good price on the website and they later just cancelled my order and claimed that it is a pricing error on their website. What a scam.”

Helpful Report

Posted 5 years ago

“Returned an item 13 days ago, reached out to the company for an update and have had absolutely nothing back. Shocking”

Helpful Report

Posted 5 years ago

“The packaging was very poor, you should see how Luisaviaroma does there packaging and no return label.It cost be 70$ to return my package.you should reimburse me if you want my business in future. Very disappointed.”

Helpful Report

Posted 5 years ago

“Bought a Gucci polo and paid for next day delivery which came 4 days later. Anyway I wanted to return the item as it was too small, I was working away from home so didn’t get the item until a week later so zap have said I can’t return it as it’s past the 14 days returns policy but watch it’s 14 days from you ordering it not actually receiving it, also website says 28 days returns policy so now left with a £500 polo that’s too small. 1 star is me being generous btw”

Helpful Report

Posted 5 years ago

“My order was cancelled without any reason”

Helpful Report

Posted 5 years ago

“Ordered a cp hoodie but is too small have done a returns but its been 10 days and still no reply or confirmation. Will not be using this site again.”

Helpful Report

Posted 5 years ago

“DO NOT ORDER FROM THIS COMPANY!!! I recently ordered a few items for the holiday. They arrived late and my son no longer wanted them. I contacted ZAP to request a return and was told the shipping cost would not be covered. However, when selecting the reason for return on the site it states shipping is covered by the seller. ZAP has refused to cover the expense leaving us with no choice, but to pay $164 to return the items- which is absurd!! You would think the business would offer a one time complimentary shipping label for the inconvenience, but that is not the case. Do yourself a favor and stay away!!!”

Helpful Report

Posted 5 years ago

“I paid the duty as they requested but didn't receive the product.”

Helpful Report

Posted 5 years ago

“I order shoes. I pay. You don't send the shoes, only my money back.”

Helpful Report

Posted 5 years ago

“Told me my parcel was due today and hasn’t arrived”

Helpful Report

Posted 5 years ago

ZAP CLOTHING is rated 4.4 based on 2,321 reviews