ZAP CLOTHING Reviews

Name: ZAP CLOTHING
Rating: 4.39

4.4 Rating 1,964 Reviews

84 %

of reviewers recommend ZAP CLOTHING

Company Reviews

Metrics

Info

4.4

Based on 1,964 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About ZAP CLOTHING:

ZAP specialise in designer fashion for men, an official stockist of brands including Gucci, Moncler, Givenchy, Valentino, Lanvin and DSquared2

Visit Website

Phone:

020 8505 9221

Location:

65 Queens Road, Buckhurst Hill
IG9 5BW

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ZAP CLOTHING 5 star review on 11th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What can I say? You put a product on site, you mark a price, I paid and you accepted and confirmed my purchase. Without explaining to me, you cancelled my order and refunded me. Now you want me to write a review?!!! Really disappointed….”

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Posted 2 years ago

“No stock without advance notice, refund after payment”

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Posted 2 years ago

“Terrible service. Website says free shipping on purchases of over $700. A few days after I made the purchase for a couple of Gucci items, I received an email stating that the cost to ship to the US is too much and asked me to pay $39.95 otherwise they would cancel my order. I reminded them that the website says free shipping and I even sent a picture, but they disregarded it completely. I got a decent deal on sale priced items so I ultimately paid for delivery. I wouldn't have minded paying the shipping fee in the first place, but the website clearly stated free shipping and it continues to do so, yet they lied and charged me the shipping fee. I like the selection of items at the store but their policy and blatant false advertising is appalling.”

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Posted 2 years ago

“No merece la pena comprar en esta tienda desde España ya que por una cazadora que inicialmente tenía un precio de 150€ + gastos de envío, me llegó un cargo de 53,44 € en concepto de gastos de aduana que, si no los abonaba, no podía recoger el paquete. La tienda debería advertir a sus clientes de ese gasto. No volveré a comprar y no lo recomiendo”

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Posted 2 years ago

“Wasn’t pleased as I ordered an item and the money was taken out and then to be told that it isn’t in stock. Not the best.”

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Posted 2 years ago

“Ordered next day delivery on Thursday parcel not arriving until Monday”

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Posted 2 years ago

“Absolutely poor customer service”

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Posted 2 years ago

“I haven’t had my delivery yet. So how can I review something that hasn’t happened yet.”

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Posted 2 years ago

“I ordered my item 5 days ago, still not received or heard anything.”

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Posted 2 years ago

“I have too pay extra because i live in denmark”

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Posted 2 years ago

“Bought some items in the sale and used a discount code.Purchase was authorised then my order was cancelled without any explanation.The items were then put back on website but discount code wouldn’t work.Obviously didn’t like the price I was getting items for and had cancelled it.Had sent email asking for some answers but no response.Will think twice about using this company again.”

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Posted 3 years ago

“The badest website i was never order”

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Posted 3 years ago

“you sent the wrong size”

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Posted 3 years ago

“they do not honor the price on their website. I purchased an item for a very good price on the website and they later just cancelled my order and claimed that it is a pricing error on their website. What a scam.”

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Posted 3 years ago

“Returned an item 13 days ago, reached out to the company for an update and have had absolutely nothing back. Shocking”

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Posted 3 years ago

“The packaging was very poor, you should see how Luisaviaroma does there packaging and no return label.It cost be 70$ to return my package.you should reimburse me if you want my business in future. Very disappointed.”

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Posted 3 years ago

“Bought a Gucci polo and paid for next day delivery which came 4 days later. Anyway I wanted to return the item as it was too small, I was working away from home so didn’t get the item until a week later so zap have said I can’t return it as it’s past the 14 days returns policy but watch it’s 14 days from you ordering it not actually receiving it, also website says 28 days returns policy so now left with a £500 polo that’s too small. 1 star is me being generous btw”

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Posted 3 years ago

“My order was cancelled without any reason”

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Posted 3 years ago

“Ordered a cp hoodie but is too small have done a returns but its been 10 days and still no reply or confirmation. Will not be using this site again.”

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Posted 3 years ago

“DO NOT ORDER FROM THIS COMPANY!!! I recently ordered a few items for the holiday. They arrived late and my son no longer wanted them. I contacted ZAP to request a return and was told the shipping cost would not be covered. However, when selecting the reason for return on the site it states shipping is covered by the seller. ZAP has refused to cover the expense leaving us with no choice, but to pay $164 to return the items- which is absurd!! You would think the business would offer a one time complimentary shipping label for the inconvenience, but that is not the case. Do yourself a favor and stay away!!!”

Helpful Report

Posted 3 years ago

ZAP CLOTHING is rated 4.4 based on 1,964 reviews