DO NOT ORDER FROM THIS COMPANY!!! I recently ordered a few items for the holiday. They arrived late and my son no longer wanted them. I contacted ZAP to request a return and was told the shipping cost would not be covered. However, when selecting the reason for return on the site it states shipping is covered by the seller. ZAP has refused to cover the expense leaving us with no choice, but to pay $164 to return the items- which is absurd!! You would think the business would offer a one time complimentary shipping label for the inconvenience, but that is not the case. Do yourself a favor and stay away!!!