Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 2,040 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 2,040 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

Write Your review

Tell us how Jumpking.eu made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Post well and fit perfectly. Thank you”

Helpful Report

Posted 4 years ago

“Purchased replacements parts for trampoline following storm Eunice! (one lower enclosure bar and replacement foam poles for all poles) Excellent quality for all items. The trampoline in itself is at least 6 years old but still going strong so relieved to be able to still get replacements parts. I previously replaced the net enclosure 2 years ago also with Jumpking and very pleased with that too. Quick delivery.”

Helpful Report

Posted 4 years ago

“Absolutely excellent service, diligent staff and very quick order turnaround”

Helpful Report

Posted 4 years ago

“Amazing customer service from Amy. Super friendly and helpful. Needed replacement parts after damage from the storm. Used online chat forum and she solved the problem quick.”

Jumpking.eu 5 star review on 21st March 2022

Helpful Report

Posted 4 years ago

“Great service would recommend great product”

Helpful Report

Posted 4 years ago

“I cannot praise Jumpking enough. I made an error in my order. I rang and spoke to very helpful lady, who quickly resolved my error and replacement poles were received the next day. I will definitely use them again. Thank you so much.”

Helpful Report

Posted 4 years ago

“Needed some replacement frame poles after the trampoline had tested its own ability to bounce. Perfectly described on the site, £12 each and delivered in a couple of days, faultless service”

Helpful Report

Posted 4 years ago

“Our autistic son loves his Jumpking trampoline and after 5 years of service and despite being carried over our neighbours fence by Storm Eunice, the trampoline in a good serviceable state. This would not be possible, if it wasn't for your vast range of spares stock and your extremely helpful sales team in identifying parts (rare springs on my last interaction. Really impressed with the level of support and I'd like to say thank you to your team.”

Helpful Report

Posted 4 years ago

“Easy to order and arrived quickly”

Helpful Report

Posted 4 years ago

“Fantastic tent purchase, what a bargain. Grandchildren love it . Unfortunately tent has gone back up in price , wish I’d bought 2 at the same time !”

Jumpking.eu 5 star review on 24th February 2022

Helpful Report

Posted 4 years ago

“Purchased 2 play tents. Have only put together one so far which is the dolls small play house. Very happy with the quality of this and the size is perfect. Customer service has also been excellent, answering my queries promptly.”

Helpful Report

Posted 4 years ago

“Great customer service - phoned me as I'd ordered incompatible spare parts for our trampoline. Checked my actual requirements and changed order accordingly saving me time and money...”

Helpful Report

Posted 4 years ago

“Happy customer.”

Helpful Report

Posted 4 years ago

“Easy to order on the website.”

Helpful Report

Posted 4 years ago

“excellent trampoline tent, the price was amazing, many thanks my grandchildren love it”

Helpful Report

Posted 4 years ago

“Purchased the 14ft v 17ft Oval JumpPod with Circus Canopy, Tie Down kit and Cover and Shoe Bag. Easy to order and received some great promotional prices on the accessories with a free ladder included with the trampoline. The trampoline was dispatched quickly. Unfortunately the courier struggled to get the trampoline out of the lorry (which did not have a tail lift) and meant that I had to get the trampoline boxes off the lorry myself. The boxes were delivered in fantastic condition. We had to wait a few weeks for dry weather before assembling the trampoline. You definitely need at least two people to assemble this trampoline. The instructions are easy to follow. It is a challenge putting the springs on and it is vital you follow the order of installing the springs otherwise the springs become extremely difficult to attach (my husband learned the hard way on this!). The netting was also tricky to thread the rods through and click together particularly when you have to attach the two assembled parts of the rods together. The canopy was perhaps the hardest thing to install as you have to lay out the canopy on the ground to make sure you have the right length poles in the right place. The canopy we were initially sent had some faults but Jumpking's customer service was outstanding and they quickly arranged a replacement canopy which was perfect. Although you need to set aside a good 1-2 hours to put this up the trampoline is fantastic quality once assembled. It is absolutely massive and my children love the fact that they have enough room to safely do gymnastic acrobatics/tumbling on it. They also use it as a play den when friends are over. We had some high winds shortly after assembling so took down the canopy. The tie down kit was excellent as the trampoline did not budge. This is a very strudy trampoline. It is very easy to cover/uncover the trampoline base and pads with the waterproof protective cover. Definitely fantastic value for money and would not hesitate to recommend this trampoline.”

Helpful Report

Posted 4 years ago

“Got this for my sons 6th birthday witch is on the 14 February so haven’t opened it yet but delivery was quick”

Helpful Report

Posted 4 years ago

“The trampoline arrived earlier than expected which was great!”

Helpful Report

Posted 4 years ago

“VERY GOOD SERVICE. ARRIVED VERY QUICKLY”

Helpful Report

Posted 4 years ago

“I was resurrecting my trampoline which was very sad indeed, and the team went far and beyond to make sure I have the right equipment to rebuild it”

Helpful Report

Posted 4 years ago

Jumpking.eu is rated 4.3 based on 2,040 reviews