Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,046 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,046 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I hadn't heard of Yay.com before, but they came up with the best price in a Google Shopping comparison so thought I'd dig a little deeper. The particularly favourable reviews, prices, and delivery options nudged me to place an order for a couple of Ubiquity switches. The result? Absolutely first class customer service! Well done Yay.com - will certainly be using again. We did have a minor issue with organising morning delivery (through no fault of theirs; due to my own doing) and they, Meg in particular deserves special mention, really went out of their way to get it resolved for me ASAP.”

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Posted 8 years ago

“I have been using Yay now for well over a year. They make the process of setting up a new phone system seem incredibly easy. The control panel that they provide to you allows you to create new users, hunt group, call patterns and all instantaneous! When I’ve come across stumbling blocks (usually as a result of my inexperience and not a limitation of their system) they simply help to understand what I need and then guide me through the process. A truly great system, a phenomenal service and a price that is beyond competitive. A very happy Customer indeed!”

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Posted 8 years ago

“I have worked with Yay for 2 years for company VOIP and call routing and they have always been extremely responsive and helpful. A real pleasure to deal with and I would have no hesitation in recommending them. Colin Francis-Smith, London”

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Posted 8 years ago

“Superb all round. Great product, great customer service, great value.”

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Posted 8 years ago

“They were able to resolve my issue quickly and efficiently.”

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Posted 8 years ago

“Incredible customer service. Replies within an hour even at the weekend and they actually know what they're talking about!”

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Posted 8 years ago

“We've been a Yay customer for 18 months and cannot fault the service. From advice on the right hardware to proactively saving us money by suggesting cheaper packages to speedy fault resolution on the rare occasion there's a technical issue, we've received noting but friendly and professional service, even though we're probably one of their smaller customers. We'd have no hesitation in recommending Yay to anyone looking for a VOIP provider.”

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Posted 8 years ago

“Being new to VoIP I was impressed with how easy it was to set it up and configure the service on Yay's website. Also, any queries I had were quickly and professionally answered. I can fully recommend Yay to anybody.”

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Posted 8 years ago

“Yay.com as a VoIP provider is great. The console is feature-laden and easy to use, and the prices are highly competitive with some of the best customer service in the industry. 5 out of 5 for VoIP. Domain registration and hosting, at yay.com, has some bugs that need to be ironed out, that is from my opinion and is coming from moving a domain from one of the big names and from previous experience with other providers. CS are always pleasant to deal with to assist in resolving issues On that basis its a 3 out of 5 for this service. If they can get these bugs resolved, i am happy to give them a 5. Current score as of October 2017: 4/5”

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Posted 8 years ago

“Yay.com team was very helpful and satisfying”

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Posted 8 years ago

“Great company and great support.”

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Posted 8 years ago

“Meg was Great”

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Posted 8 years ago

“Always helpful and kind”

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Posted 8 years ago

“Pretty awesome service from Jez. Thanks bro!”

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Posted 8 years ago

“Very approachable as a company and respond with positive options - remarkably different to say BT or Virgin - you would never go back to the big players again”

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Posted 8 years ago

“Very, very straightforward and easy domain purchases made all the more pleasurable by an interface that worked straight of the box [no browser related issues]. Everything was technically full of all that I sought and yet simple to operate. No messy menu's and not-so-clear choices to make...the entire domain purchase was made pleasant and simple. Perhaps the best in 20 years of domain purchases from the big, and not so great, guys. Add in very fair pricing which, if you consider all the extras you get free of charge [EG domain privacy..some companies charging £9.99 for each domain], made Yay the best decision I've made on the domains front, for years. Next stop, I'll be trialling their VOIP services as soon as we are out of contract with current supplier as THAT looks even tastier :O) Thanks, Yay...looks like you have a long and prosperous future ahead of you!”

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Posted 8 years ago

“I've been a customer of Yay for more than a year. I make use of the unlimited calling plan, multiple presentation numbers (so I can "be" the people I work for) - and I am already completely happy with the service in any case.... But let me explain... My wife needs to spend some time in the sun because of injury (the heat being good for her). Jez spent an incredible amount of time helping me to set up her mobile phone with an app called 'voiper' which will enable her to call back to or receive calls from the UK absolutely seamlessly without the need to use international dialing codes (or costs). Really pleased with Jez's help all with total alacrity!”

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Posted 8 years ago

“Jess was very helpful and took time to solve my issue excellent customer service and great result”

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Posted 8 years ago

“Great service. Very fast and easy to use. Phone arrived and was connected and working within 30 mins. Will be buying more numbers and phones in the near future!”

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Posted 8 years ago

“System was very smooth and easy to setup. Phone was delivered next day and working/taking calls within half an hour of delivery.”

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Posted 8 years ago

Yay.com is rated 5.0 based on 2,046 reviews