Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,037 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,037 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good customer service and very reasonable price for the services they offer.”

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Posted 7 years ago

“I dealt with Jez at Yay and he was so helpful and he resolved my very difficult situation quickly and efficiently. He was a pleasure to speak with and he put me at ease when I was in a vulnerable situation . I can’t thank him enough!”

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Posted 7 years ago

“After using their system for three months now, I could not recommend highly enough Yay team. Friendly, helpful, knowledgeable and always reachable on the phone! I am so happy with them that I have since ordered three more handsets for our retail shops. I simply could not find any faults in the three months we have been with them. Raymond Lam Managing Director Vendula London Limited”

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Posted 7 years ago

“So happy with the customer service at Yay.com! Jez was incredibly helpful and knew his stuff. Not only that, it was nice talking to a person who cared about getting things right. Jez also understood that I had a limited knowledge of the technology and that this was the first time I had used SIP so helped me understand what I might have done wrong and why. We eventually got to the bottom of my problem and fixed and I am so happy we did! Could not have asked for a better customer service than that!”

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Posted 7 years ago

“Polite, friendly manner, fixed the issue i had quickly, can't fault the service in any way! Thumbs up!”

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Posted 7 years ago

“Spoke to Daisy today regarding setting up a Voip system. She was immensely helpful and knew the product inside out. There was no 'sales pitch' or constant bolt on offers, it genuinely was about the right system for my need. I am yet to use the system on a day to day basis but if the product is as good as the customer service then I have nothing to worry about. In my test calls so far I have encountered no issues at all.”

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Posted 7 years ago

“5 Star Service!!! I called in the team over at YAY.com as my company was having a fault with our phone lines this morning. When I rang the team they was are very well mannered on the phone, bubbly and informative. I would personally like to highlight out Meg the advisor who helped our company back to be operational again. She was extremely patient, friendly and looked at all avenues to get us back on track at fastest pace she could. It's never easy to diagnose a problem straight away but you could tell she wanted it sorted ASAP! A true asset to the company and guys keep up the great work! Stephen @ Finance365”

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Posted 7 years ago

“Megan was absolutely fantastic! Megan assisted us throughout the majority of the morning/afternoon was so friendly and patient despite us knowing nothing about computers! Great asset to your company and I cannot speak any highly of her.”

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Posted 7 years ago

“What a Breath of fresh Air! YaY are knowledgeable, helpful and joy to talk too. Telephone support superb. Web Interface is simple with state of the art code being employed. We have transfer 100's of accounts over. No I mean it! Believe me when I say. Yours Truely AJ Position Long term suffer of poor IT support services Companies.”

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Posted 7 years ago

“Jez was very patient and enthusiastic throughout my configuration issue. I could not have asked for a more helpful technician. At no point was giving up or passing the buck an option, with a tenacious attitude he solved the problem which was haunting me for over a week. Thank you.”

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Posted 7 years ago

“Matt helped me straight away, no nonsense, got the problem sorted and made sure everything worked. very polite!”

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Posted 7 years ago

“I'm really impressed This is excellent value. From the price I thought this might be a poor experience. How wrong could I be. I've been with Yay for well over a year now and have nothing but praise. The customer service team were excellent in helping me get started. As a home/worker I have separate home & business numbers, and I use many of the features - including the IVR for an excellent call blocker, better than BT. With hindsight my only mistake was to buy my VOIP phone elsewhere - after I had a few difficulties getting the right configuration, the customer service team sorted me out. Apparently if I'd bought the phones from yay they'd have been set up so I could just plug in. No connection - I don't do many reviews, but I'm just really impressed. They deserve to succeed.”

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Posted 7 years ago

“lovely service!”

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Posted 7 years ago

“I was completely ignorant about VOIP and SIP. I'm still no expert but these guys were patient to share knowledge and help me get setup in no time. i have been using the service now for about 6 months. The flexibility and cost savings are huge compared to using traditional telecommunications providers. Do yourself a favour, spend the time, talk to these people and make up your own mind. I wish I had done this years ago. Thanks to you and the team at Yay.”

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Posted 7 years ago

“Excellent customer service from the Yay.com team and smooth transfer of service from previous provider. Highly recommended.”

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Posted 7 years ago

“I run a IT company and heavily involved in wireless network installation for both business and residential customers. We had a supply issue with our current hardware supplier so did a little search around and cam across yay.com never heard of them before we were a little hesitant as the cost on most products were a fair bit cheaper than over providers. So we had a look around the review sites and they have fairly good rating but for providing VOIP and web based services but not much on supply of hardware. So instead of ordering over the internet we decided to call them and ask a few questions before odering. After talking to them we decided to go ahead and order some items and all went fine. We received the items all in good working order the following day. All in all a great service and due to the prices can safely say we will be using them in the future. Well done Yay you now have another new customer and look forward to doing business with you in the future on our next project.”

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Posted 7 years ago

“Daisy was really helpful and patient. She waited for me to reset my password and took time to show me how to top up. Thank you”

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Posted 7 years ago

“Warm chatty and very competent advisor whizzed me through setting up a VOIP phone on my account. Thanks”

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Posted 7 years ago

“Daisy is great!!”

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Posted 7 years ago

“Jez was very helpful with resolving my issue (he helped set up call routing) and ran me through options that I could add (e.g. setting up voicemail or out of hours routes). He is very knowledgeable about Yah's products and services, e.g. a conference line option and how much the addition number/extension would cost. Very happy with my Voip service, knowing there is a great support team at hand whenever I might need help.”

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Posted 7 years ago

Yay.com is rated 5.0 based on 2,037 reviews