Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,050 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,050 reviews

Customer Service
Communication Channels	Telephone

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from Jez would recommend to friends and family”

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Posted 8 years ago

“Assisting me with my voip account and setting up the phone system”

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Posted 8 years ago

“Very Good & Will Def Use Again............................................................................”

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Posted 8 years ago

“Jez could not have do enough for me, amazing customer service. Thank you and I look forward to using your service in the future!!”

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Posted 8 years ago

“Daisy is a true customer service hero!”

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Posted 8 years ago

“Good value for hardware - efficient and quick delivery - minor issue with processing order on the web site efficiently dealt with a phone call - promptly answered and quickly resolved.”

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Posted 8 years ago

“Friendly and experienced staff and all the setup done smoothly without any issues. Highly rated service and staff.”

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Posted 8 years ago

“Perfect customer support. So refreshing in this day and age!”

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Posted 8 years ago

“Extraordinary clarity and functionality in the API. The support from Jez is very good too.”

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Posted 8 years ago

“Great service, makes running the business easier.”

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Posted 8 years ago

“Yay.com had the products I wanted at a brilliant price, and were delivered in only a couple of days! They also supplied UK IEC power cables in addition to the standard EU ones which came with the boxed products at no extra cost. And when I forgot to order the ethernet cables I needed they very graciously offered to fulfil the additional order without charging shipping. A special shout-out to Daisy who was incredibly friendly and helpful when I called up, and followed-up on my order to ensure fulfilment. Just wonderful service all round. I'll definitely be shopping with them again and thoroughly recommend them to anyone else.”

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Posted 8 years ago

“I am really happy with the intuitive Dashboard and although I struggled a bit in the beginning I'm getting the hang of it already. The support provided by the customer support agents over livechat and via email has been nothing short of tremendous. I had a chat with Daisy recently and she was not only patient, but got a phone like the one I was using, so she can guide me through the steps and send me screenshot instructions.”

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Posted 8 years ago

“Having being a sceptic of how well VOIP would work for my business, I am now its biggest fan. After using traditional telephone lines for many years, this has transformed at an affordable cost our internal and external communications. The team at Yay go beyond great customer service and always answer you in a manor that is now! Or it will be very soon. Top marks to all of you.”

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Posted 8 years ago

“Very good customer service and very reasonable price for the services they offer.”

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Posted 8 years ago

“I dealt with Jez at Yay and he was so helpful and he resolved my very difficult situation quickly and efficiently. He was a pleasure to speak with and he put me at ease when I was in a vulnerable situation . I can’t thank him enough!”

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Posted 8 years ago

“After using their system for three months now, I could not recommend highly enough Yay team. Friendly, helpful, knowledgeable and always reachable on the phone! I am so happy with them that I have since ordered three more handsets for our retail shops. I simply could not find any faults in the three months we have been with them. Raymond Lam Managing Director Vendula London Limited”

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Posted 8 years ago

“So happy with the customer service at Yay.com! Jez was incredibly helpful and knew his stuff. Not only that, it was nice talking to a person who cared about getting things right. Jez also understood that I had a limited knowledge of the technology and that this was the first time I had used SIP so helped me understand what I might have done wrong and why. We eventually got to the bottom of my problem and fixed and I am so happy we did! Could not have asked for a better customer service than that!”

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Posted 8 years ago

“Polite, friendly manner, fixed the issue i had quickly, can't fault the service in any way! Thumbs up!”

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Posted 8 years ago

“Spoke to Daisy today regarding setting up a Voip system. She was immensely helpful and knew the product inside out. There was no 'sales pitch' or constant bolt on offers, it genuinely was about the right system for my need. I am yet to use the system on a day to day basis but if the product is as good as the customer service then I have nothing to worry about. In my test calls so far I have encountered no issues at all.”

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Posted 8 years ago

“5 Star Service!!! I called in the team over at YAY.com as my company was having a fault with our phone lines this morning. When I rang the team they was are very well mannered on the phone, bubbly and informative. I would personally like to highlight out Meg the advisor who helped our company back to be operational again. She was extremely patient, friendly and looked at all avenues to get us back on track at fastest pace she could. It's never easy to diagnose a problem straight away but you could tell she wanted it sorted ASAP! A true asset to the company and guys keep up the great work! Stephen @ Finance365”

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Posted 8 years ago

Yay.com is rated 5.0 based on 2,050 reviews