Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,046 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,046 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

Write Your review

Tell us how Yay.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Daisy is a true customer service hero!”

Helpful Report

Posted 8 years ago

“Good value for hardware - efficient and quick delivery - minor issue with processing order on the web site efficiently dealt with a phone call - promptly answered and quickly resolved.”

Helpful Report

Posted 8 years ago

“Friendly and experienced staff and all the setup done smoothly without any issues. Highly rated service and staff.”

Helpful Report

Posted 8 years ago

“Perfect customer support. So refreshing in this day and age!”

Helpful Report

Posted 8 years ago

“Extraordinary clarity and functionality in the API. The support from Jez is very good too.”

Helpful Report

Posted 8 years ago

“Great service, makes running the business easier.”

Helpful Report

Posted 8 years ago

“Yay.com had the products I wanted at a brilliant price, and were delivered in only a couple of days! They also supplied UK IEC power cables in addition to the standard EU ones which came with the boxed products at no extra cost. And when I forgot to order the ethernet cables I needed they very graciously offered to fulfil the additional order without charging shipping. A special shout-out to Daisy who was incredibly friendly and helpful when I called up, and followed-up on my order to ensure fulfilment. Just wonderful service all round. I'll definitely be shopping with them again and thoroughly recommend them to anyone else.”

Helpful Report

Posted 8 years ago

“I am really happy with the intuitive Dashboard and although I struggled a bit in the beginning I'm getting the hang of it already. The support provided by the customer support agents over livechat and via email has been nothing short of tremendous. I had a chat with Daisy recently and she was not only patient, but got a phone like the one I was using, so she can guide me through the steps and send me screenshot instructions.”

Helpful Report

Posted 8 years ago

“Having being a sceptic of how well VOIP would work for my business, I am now its biggest fan. After using traditional telephone lines for many years, this has transformed at an affordable cost our internal and external communications. The team at Yay go beyond great customer service and always answer you in a manor that is now! Or it will be very soon. Top marks to all of you.”

Helpful Report

Posted 8 years ago

“Very good customer service and very reasonable price for the services they offer.”

Helpful Report

Posted 8 years ago

“I dealt with Jez at Yay and he was so helpful and he resolved my very difficult situation quickly and efficiently. He was a pleasure to speak with and he put me at ease when I was in a vulnerable situation . I can’t thank him enough!”

Helpful Report

Posted 8 years ago

“After using their system for three months now, I could not recommend highly enough Yay team. Friendly, helpful, knowledgeable and always reachable on the phone! I am so happy with them that I have since ordered three more handsets for our retail shops. I simply could not find any faults in the three months we have been with them. Raymond Lam Managing Director Vendula London Limited”

Helpful Report

Posted 8 years ago

“So happy with the customer service at Yay.com! Jez was incredibly helpful and knew his stuff. Not only that, it was nice talking to a person who cared about getting things right. Jez also understood that I had a limited knowledge of the technology and that this was the first time I had used SIP so helped me understand what I might have done wrong and why. We eventually got to the bottom of my problem and fixed and I am so happy we did! Could not have asked for a better customer service than that!”

Helpful Report

Posted 8 years ago

“Polite, friendly manner, fixed the issue i had quickly, can't fault the service in any way! Thumbs up!”

Helpful Report

Posted 8 years ago

“Spoke to Daisy today regarding setting up a Voip system. She was immensely helpful and knew the product inside out. There was no 'sales pitch' or constant bolt on offers, it genuinely was about the right system for my need. I am yet to use the system on a day to day basis but if the product is as good as the customer service then I have nothing to worry about. In my test calls so far I have encountered no issues at all.”

Helpful Report

Posted 8 years ago

“5 Star Service!!! I called in the team over at YAY.com as my company was having a fault with our phone lines this morning. When I rang the team they was are very well mannered on the phone, bubbly and informative. I would personally like to highlight out Meg the advisor who helped our company back to be operational again. She was extremely patient, friendly and looked at all avenues to get us back on track at fastest pace she could. It's never easy to diagnose a problem straight away but you could tell she wanted it sorted ASAP! A true asset to the company and guys keep up the great work! Stephen @ Finance365”

Helpful Report

Posted 8 years ago

“Megan was absolutely fantastic! Megan assisted us throughout the majority of the morning/afternoon was so friendly and patient despite us knowing nothing about computers! Great asset to your company and I cannot speak any highly of her.”

Helpful Report

Posted 8 years ago

“What a Breath of fresh Air! YaY are knowledgeable, helpful and joy to talk too. Telephone support superb. Web Interface is simple with state of the art code being employed. We have transfer 100's of accounts over. No I mean it! Believe me when I say. Yours Truely AJ Position Long term suffer of poor IT support services Companies.”

Helpful Report

Posted 8 years ago

“Jez was very patient and enthusiastic throughout my configuration issue. I could not have asked for a more helpful technician. At no point was giving up or passing the buck an option, with a tenacious attitude he solved the problem which was haunting me for over a week. Thank you.”

Helpful Report

Posted 8 years ago

“Matt helped me straight away, no nonsense, got the problem sorted and made sure everything worked. very polite!”

Helpful Report

Posted 8 years ago

Yay.com is rated 5.0 based on 2,046 reviews