Service from Yay has been fantastic since our very first contact with them, but today - they knocked it out of the park. I make no secret of the fact that I am a dimwit when it comes to VOIP. Today I needed to set up complex (for me) call routing for two new numbers, then add speed dials and team members' direct dials to 6 handsets. Jez spent an hour on the phone talking me through what needed to be done, shared my screen and showed me exactly what he meant when I didn't understand. It's no exaggeration to say I couldn't have done it without him. Naturally, the moment I got off the phone to Jez I over-wrote something he'd just done, but when I called back he was extremely patient and helped me to right my wrongs. I owe a huge thank you to the people we used to use for our inbound numbers. If they hadn't been so terrible, I'd never have searched for a new supplier and wouldn't have found Yay... And, of course, thanks to Jez and everyone at Yay for making my life so much easier.