Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,046 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,046 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As always perfect service.”

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Posted 6 years ago

“Just wanted to say a HUGE thank you to Victoria who has been ever so helpful. Victoria has even offered to come and help us set up the phone systems (which isn't even part of her job!), credit to Yay.com Thanks again Victoria would happily refer anyone to use Yay.com. Thanks again guys.”

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Posted 6 years ago

“Excellent service every time I have dealt with Meg and the team. Being new to VOIP I received great advice and a solution to my questions.”

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Posted 6 years ago

“Answered quickly and sorted quickly. No long queues and no delays just got it sorted! A rare thing I find these days 😊”

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Posted 6 years ago

“Absolutely fantastic! Customer service second to none!”

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Posted 6 years ago

“needed help setting up a client with domain names, your team guided me through what was going wrong with ease and made the entire experience enjoyable. Not like calling a usual support number, more like calling your tech mate for advice!”

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Posted 6 years ago

“We've been using the reseller platform for a few months now, over this time we've had to contact support about queries and the odd problem. The best thing about the Yay support is they don't just point you towards a helpdesk article without actually reading your request, they make sure they understand your problem and always go above and beyond to help. All the support staff we have dealt with have not only had excellent customer service skills, but a great technical ability and understanding, it's clear they understand the system thoroughly and genuinely want to help.”

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Posted 6 years ago

“Spoke to Victoria about setting up a new number for my business. She was very helpful and knowledgeable, getting me set up in minutes. Thank you!”

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Posted 6 years ago

“Excellent all round service, couldn’t have been any easier!”

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Posted 6 years ago

“Spoke to Meg today, and as always promptly sorted out the issue I was having with my recordings”

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Posted 6 years ago

“Konnor was very good and the service is good. Konnor is friendly and quick in helping you with simple instructions to follow. Thank you”

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Posted 6 years ago

“Whenever there is a problem the girl/guy on the phone has always been very helpful and patient.”

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Posted 6 years ago

“Brilliant service, very polite and patient with me and sorted out my issue professionally and quickly - 5/5*****”

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Posted 6 years ago

“Connor has done a fantastic job patient experienced and knowledgeable nothing was any trouble a credit to Yay.com”

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Posted 6 years ago

“As always my issue was dealt with in a patient, and diligent manner until resolved. Excellent customer service , I can't recommend Yay highly enough.”

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Posted 6 years ago

“Awesome service, great quality calls. Brilliant support and the new apps and integrations are 10/10 :-)”

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Posted 6 years ago

“As helpful as ever! These guys are great, any question I've ever had they've had the answer and been on hand to help me setup or system. Definitely recomend them.”

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Posted 6 years ago

“Great functionality and features. Customer support team really do go above and beyond with helping us from setting up right down to ongoing management.”

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Posted 6 years ago

“The phone lines were busy but I emailed and they called back within a few minutes. Wonderful service once speaking to someone, solved the problem and extremely friendly and helpful.”

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Posted 6 years ago

“I'm currently setting up a business from home. I live in a rural location and don't have a landline going into my house but I was needing a phone for business purposes. I contacted Yay initially with some queries about setting up which were all answered promptly and clearly. I then went ahead and purchased one of their packages, all of which offer great value for money, in my opinion. I set up the softphone on my laptop which was really easy to do and I run it on a wi-fi internet connection. The quality is great. I have experienced no delays or drop outs so far and the clarity is just as good, if not better, than a landline. Customer service is superb. If there's anything you need to check out or get some instruction on they are easy to contact and get back to you quickly. I tend to send an email or a message from my account on the website. Each time I have needed help the response I received gave me the information I required and pointed me in the right direction (thank you to Jez, Konnor, Meg and Victoria, who have helped me so far). I really value this level of customer support and feel very confident that if any issues arise in the future they will quickly be resolved. I also like the website set up. It's really accessible and easy to use. And there's lots of information online about VOIP services and other products.”

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Posted 6 years ago

Yay.com is rated 5.0 based on 2,046 reviews