Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,046 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,046 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yay have always provided a fantastic service for VOIP services, with amazing features and at a cost everyone can afford. Business grade services at the best prices. The best thing about Yay is their customer service and support, it's awesome! They're always happy to help and nothing is too much trouble, combined with the great service, it's just brilliant. Would recommend them to everyone without hesitation.”

Helpful Report

Posted 6 years ago

Hi Richard Thanks so much for your lovely review, I’m glad you’re enjoying the service! If you need anything else from us please do let me know :-) Thanks, Meg

Posted 6 years ago

“Yay manage to make what could be a super complicated thing to set up SUPER easy. Any time I encounter something I don't understand they sort it within minutes, and we have been happily using the VOIP technology along with a brilliant call routing setup (which they helped with!) for years now! Thankyou!”

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Posted 6 years ago

“Very easy to deal with, very helpful, no stress!”

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Posted 6 years ago

“Flexible, powerful, affordable + incredible customer service. I have a small 2 person team (aka low value customer) so I wouldn't expect much from a customer service perspective. But when I had an issue with an integration the support (Pipedrive), I was surprised to discover an incredibly responsive and professional team was happy to assist. They discovered the integration issue was on their end and quickly worked to resolve it, keeping me up-to-date along the way. In the end, everything works smoothly, and yay.com has gained a very happy customer. Highly recommend.”

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Posted 6 years ago

“Meg was lovely. Patient, efficient, knowledgeable. A real asset to your company.”

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Posted 6 years ago

“Can't fault the service. How many organisations proactively call you to find out if everything is OK instead of keeping you endlessly on hold while they tell you how important your call is to them! Happy to recommend.”

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Posted 6 years ago

“Fast service! Knowledgable and very friendly.”

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Posted 6 years ago

“Hello! I have called several times during the last two weeks and Meg, Victoria and Jez were always there to help. I know I was a difficult customer and I appreciate the availability of the guys, my questions have been handled promptly, definitely an excellent customer service, thank you very much! Angelo”

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Posted 6 years ago

“Excellent customer service agent, very helpful 😊”

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Posted 6 years ago

“Early days but it seems a very thorough and easy to use product, customer service and assistance has been excellent.”

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Posted 6 years ago

“Excellent, great help.”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“Great customer service - super quick response and always solve a problem”

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Posted 6 years ago

“Found the fault and rectified straight away well done”

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Posted 6 years ago

“Every-time I speak with the Yay support team I am blown-away by their excellent work. Nothing is too much trouble and their product knowledge if second to none. I wish all companies support staff were like this! One very happy customer here!”

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Posted 6 years ago

“Matt was very helpful with our query”

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Posted 6 years ago

“Very helpful, polite and professional staff handling all queries. Delighted with them!”

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Posted 6 years ago

“Really helpful staff and willing to help . Best service so far.”

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Posted 6 years ago

“Im a complete novice setting up my own website. I had fantastic support via telephone and screen sharing from Megan to help me navigate and overcome difficulties I encountered. I highly recommend yay.com”

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Posted 6 years ago

“Great help on the phone to help me wit my call routing problem and also suggested using the yay.com app which would save me a bit of money. Super service, thank you.”

Helpful Report

Posted 6 years ago

Yay.com is rated 5.0 based on 2,046 reviews