Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,043 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,043 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flexible, powerful, affordable + incredible customer service. I have a small 2 person team (aka low value customer) so I wouldn't expect much from a customer service perspective. But when I had an issue with an integration the support (Pipedrive), I was surprised to discover an incredibly responsive and professional team was happy to assist. They discovered the integration issue was on their end and quickly worked to resolve it, keeping me up-to-date along the way. In the end, everything works smoothly, and yay.com has gained a very happy customer. Highly recommend.”

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Posted 5 years ago

“Meg was lovely. Patient, efficient, knowledgeable. A real asset to your company.”

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Posted 5 years ago

“Can't fault the service. How many organisations proactively call you to find out if everything is OK instead of keeping you endlessly on hold while they tell you how important your call is to them! Happy to recommend.”

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Posted 5 years ago

“Fast service! Knowledgable and very friendly.”

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Posted 5 years ago

“Hello! I have called several times during the last two weeks and Meg, Victoria and Jez were always there to help. I know I was a difficult customer and I appreciate the availability of the guys, my questions have been handled promptly, definitely an excellent customer service, thank you very much! Angelo”

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Posted 5 years ago

“Excellent customer service agent, very helpful 😊”

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Posted 5 years ago

“Early days but it seems a very thorough and easy to use product, customer service and assistance has been excellent.”

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Posted 5 years ago

“Excellent, great help.”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Great customer service - super quick response and always solve a problem”

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Posted 5 years ago

“Found the fault and rectified straight away well done”

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Posted 5 years ago

“Every-time I speak with the Yay support team I am blown-away by their excellent work. Nothing is too much trouble and their product knowledge if second to none. I wish all companies support staff were like this! One very happy customer here!”

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Posted 5 years ago

“Matt was very helpful with our query”

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Posted 5 years ago

“Very helpful, polite and professional staff handling all queries. Delighted with them!”

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Posted 5 years ago

“Really helpful staff and willing to help . Best service so far.”

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Posted 5 years ago

“Im a complete novice setting up my own website. I had fantastic support via telephone and screen sharing from Megan to help me navigate and overcome difficulties I encountered. I highly recommend yay.com”

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Posted 5 years ago

“Great help on the phone to help me wit my call routing problem and also suggested using the yay.com app which would save me a bit of money. Super service, thank you.”

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Posted 5 years ago

“I've only been a Yay customer for a few days, but so far I love it! I have a large portfolio of domain names and finding the right registrar to manage them can be tricky due to pricing or ease of use. But Yay seems to be tailored for this: • Tiered pricing – brilliant! Someone registering just one domain will likely be more hassle than a professional with hundreds of domains. • Bulk actions for a variety of things – huge time saver! • Presets/templates for nameservers and contacts • Negotiable prices if you are a big client – Cha-ching! • Prompt and friendly support - hopefully I won't need them much • Two-step authentication – still rare among registrars these days”

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Posted 5 years ago

“Great service, and a lady with amazing patience who dealt with this novice in an informative and instructive manner staying cheerful the whole time.”

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Posted 5 years ago

“I have o say that the service, prices and all the things you can do are amazing. We have 3 phone lines with them and it was always easy to get numbers and set up everything. When having some issuss you just call them and they are really helpful. 100% recommended. What happens when something doesn't work? My philosophy is, we all make mistakes, there is always room form errors but the important thing is your reaction to them. Today I tried to buy a new line in Spain so our new Spanish customer could have a local phone to call as. I selected a number but in the end, the number was not available. Jaz from customer support sent me an email explaining the problem and giving me a couple of numbers for me to select. There was a small problem with the numbers 🙈, I wanted a 13 in my phone number (lucky number: Sorry Jaz 😬). No problem, he spent hours and hours enquiring and trying to get me my lucky number, and he did it👍. Yay.com, take care of your customer service, the few times I called and when I needed help they always worked on getting me a solution. Nicely done, you have a very happy customer!! ⭐️⭐️⭐️⭐️⭐️”

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Posted 5 years ago

Yay.com is rated 5.0 based on 2,043 reviews