Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,042 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,042 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From a West African standpoint, dealing with Yay.com team has been a turning point for my business. Awesome customer service experience!”

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Posted 5 years ago

“Excellent service, Ed. Spent more than an hour setting up our phone he had considerably more patience than I and good humour too. Thank you John smith”

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Posted 5 years ago

“I had yay recommended to me as the option for a business number and telephone. I read some reports of yay on line also. I have to say, its ALL TRUE! - they are excellent. Inside 24 hrs I got a courtesy call - which surprised me...I mean...how often does that happen? I was asked if I was happy and was there anything yay could help me with. I then purchased my phone. It arrived at lightening speed. Then... I called yay and Jez Pickering talked me through, patiently, and with customer care skills which reminded me of those days of old when companies employed people...who...actually liked dealing with people. I would not hesitate to recommend yay. So good to deal with. Old values meet the Latest technology.”

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Posted 5 years ago

“Yay.com is now the first place I look for network equipment, best price, superb delivery and best after sales I've ever experienced, keep it up!!”

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Posted 5 years ago

“Miguel was absolutely fantastic, i have worked on a variety of different systems over the past few years, Aircall, Kixie & Primo to name a few but not one of them have the level of customer service that was provided to me today. Extremely helpful and it is defiantly the way to maintain happy customers.”

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Posted 5 years ago

“Excellent price and super fast delivery. Can't fault them.”

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Posted 5 years ago

“Had a major issue with my site down over the weekend. Yay we’re prompt and very helpful. We were back up within the hour. Excellent”

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Posted 5 years ago

“Yay.com has excellent customer service and support and their online user panel is idiot-proof meaning it's straight forward to use, you don't need to be a network engineer to set things up like some other companies I trialed. I was with BT for 14years and decided to move to Vodafone Gigafast as they were door-knocking in my area after city fiber put down new cables. I had no reason to leave BT but Vodafone were giving 900mbps for my broadband compared to BT which was only getting 76mb as it was FTTC. As the monthly difference was £7 I made the jump porting over my landline to Vodafone. Unfortunately, I did not realise how bad Vodafone was in treating their customers. They offer a VOIP line with the Gigafast and despite the sales agent saying I would be provided with the VOIP settings to use my own phones, when the line was installed they refused to provide this info meaning I was stuck using their router, For me, this was a major issue as the router was away from where the phones were. It also took them two days to activate number after the date they said it would be up and running by as the agent never set the router up properly, After spending a week talking to Vodafone Gigafast team, 2nd line team and their managers in the VOIP section of the Gigafast team, no one was willing to release the details I required to set up my own VOIP equipment and therefore I looked online and came across Yay.com and Sipgate. I then checked out both services but Yay.com won it for me hands down. Due to my experience with Vodafone I was a bit apprehensive moving from ISDN line to VOIP but upon contacting Yay.com I was reassured. All my questions were answered, technical details explained and they even helped me set up my VOIP Adapter. The whole process was a breeze. I dealt with Meg from the support team who arranged for my number to be ported to Yay.com and despite various issues on Vodafone's side they completed the process. Whilst my bundled line with Vodafone was cheaper for me, sometimes paying for dedicated service with excellent customer service is worth the additional money. Yay.com has been fantastic to me, start to finish, I would highly recommend them. Keep doing what you're doing, I particularly liked the ease of setting calling routes in the user panel, checking my call history, and setting up a diversion if required. I even get inclusive minutes! Do what I did, trial a free number they offer for 14 days, and make up your own assessment. If you need a hassle-free, VOIP service with ease of setup and additional features Yay.com is the way to go!”

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Posted 5 years ago

“I had been advised use to other VoIP services however they were simple either incompetent or misleading. So I couldnt resist and have decided to use yay.com Their online videos I found on youtube have been a clear and great help, with the best user experience I've come across and I went through alot. I specifically dealt with Meg on the phone and via email, she was one of the main reasons I choose this service she was straight to the point, friendly and quick to respond despite the hour. It is well marketed and planned company. I'm super happy with the service !!”

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Posted 5 years ago

“Unbelieveable Customer Service Yet Again!! I have been with yay for around a year and wanted to write this review to say “Thank you” everytime I contact YAY they always go above and beyound what more can one ask for ? Keep up all the good work to the YAY team and just want to say a special Thank You to Jacob. Thanks Lee”

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Posted 5 years ago

“Jez provided excellent service - cannot fault!”

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Posted 5 years ago

“So far excellent service I cannot comment more until the service is up and running, if it continues the same I will be more than satisfied. JS”

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Posted 5 years ago

“Great l, fast service and a fantastic price.”

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Posted 5 years ago

“Had the item I wanted in stock and at a competitive price. A slight mistake in the comms was very quickly corrected (before I'd even queried it) and the goods were delivered promptly and well packaged. My first order with YAY but I wouldn't hesitate to use them again.”

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Posted 5 years ago

“Wireless extender Out of stock everywhere. The following day Yay showed 1 in stock . I ordered it with a bit of trepidation expecting an email telling me it would be a week + delivery. The first email back was to acknowledge order, the next to inform me of the following days delivery. Less than 20 hours from ordering and now have Wifi everywhere. Very impressed!!”

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Posted 5 years ago

“Fantastic Service. They called me as a new customer to see if I was settling in. I called them back and spoke to someone within a few seconds. They were extremely helpful and clarified any questions I had and didn't try to sell me anything I didn't need. The advice was spot on and helpful and solved a problem we were having in deciding how to deploy our service. Can't recommend them enough. Brilliant Service”

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Posted 5 years ago

“I am so happy to be using Yay for my communication needs. They completely understand the modern VoIP market, and don't subscribe to the archaic methods of pricing and service provision. I couldn't be happier with the service I've received, the team have been great (and patient!) answering my questions, and getting us connected. The entire process of migrating away from ISDN to a SIP trunk has been painless and seamless. Thanks, Yay!”

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Posted 5 years ago

“Brilliant guys! They helped me set up many things. Quick Response! Absolutely Recommended! 👍🏻”

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Posted 5 years ago

“The Representative was very helpful and wanted to resolve the problem with patience, she did excellent job by understanding the problem, by taking remote assistance made the things very easy, simple. The company is lucky to have the quality employee and representative.”

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Posted 5 years ago

“When each and every one of us humans loathes the soul-destroying sound of a telephonic computer voice asking questions and putting us on hold until we lose the will to live and finally answered by a real person who tells us we need to be transferred to another and either lose the connection or are once again sentenced to an epoch of coma-inducing muzak, how is it that big companies whose public statements oozing dedication to their customers do it with heartbreaking relentlessness? Recently, my business moved locations, had a BT landline installed, and put in to have my longstanding Yay account number ported over. It took 4 months of endless such phone calls to BT to get it done. My brain has turned to mush in the process. The rage and frustration they have put me through with their ineptitude has aged me. And here's the point: All the while, the professionalism, kindness, knowledge, consistency, and willingness to always go the extra mile of Yay's Meg Gurnell restored my faith that humanity may escape the fate of the Neanderthal. In spite of BT's utter bungling, Yay's Meg got the job done and with a smile. You're a star, Meg. Vincero! Teo x”

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Posted 5 years ago

Yay.com is rated 5.0 based on 2,042 reviews