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Yay.com Reviews

5.0 Rating 2,046 Reviews
100 %
of reviewers recommend Yay.com
Company Reviews Metrics Info
5.0
Based on 2,046 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Yay.com Reviews
Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

Write Your review

Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Tom S
Verified Buyer
“I am so happy to be using Yay for my communication needs. They completely understand the modern VoIP market, and don't subscribe to the archaic methods of pricing and service provision. I couldn't be happier with the service I've received, the team have been great (and patient!) answering my questions, and getting us connected. The entire process of migrating away from ISDN to a SIP trunk has been painless and seamless. Thanks, Yay!”
Helpful Report
Posted 5 years ago
Zoltan M
Verified Buyer
“Brilliant guys! They helped me set up many things. Quick Response! Absolutely Recommended! 👍🏻”
Helpful Report
Posted 5 years ago
Narendra K
Verified Buyer
“The Representative was very helpful and wanted to resolve the problem with patience, she did excellent job by understanding the problem, by taking remote assistance made the things very easy, simple. The company is lucky to have the quality employee and representative.”
Helpful Report
Posted 5 years ago
Teo S
Verified Reviewer
“When each and every one of us humans loathes the soul-destroying sound of a telephonic computer voice asking questions and putting us on hold until we lose the will to live and finally answered by a real person who tells us we need to be transferred to another and either lose the connection or are once again sentenced to an epoch of coma-inducing muzak, how is it that big companies whose public statements oozing dedication to their customers do it with heartbreaking relentlessness? Recently, my business moved locations, had a BT landline installed, and put in to have my longstanding Yay account number ported over. It took 4 months of endless such phone calls to BT to get it done. My brain has turned to mush in the process. The rage and frustration they have put me through with their ineptitude has aged me. And here's the point: All the while, the professionalism, kindness, knowledge, consistency, and willingness to always go the extra mile of Yay's Meg Gurnell restored my faith that humanity may escape the fate of the Neanderthal. In spite of BT's utter bungling, Yay's Meg got the job done and with a smile. You're a star, Meg. Vincero! Teo x”
Helpful Report
Posted 5 years ago
Ted H
Verified Buyer
“When each and every one of us humans loathes the soul-destroying sound of a telephonic computer voice asking questions and putting us on hold until we lose the will to live and finally answered by a real person who tells us we need to be transferred to another and either lose the connection or are once again sentenced to an epoch of coma-inducing muzak, how is it that big companies whose public statements oozing dedication to their customers do it with heartbreaking relentlessness? Recently, my business moved locations, had a BT landline installed, and put in to have my longstanding Yay account number ported over. It took 4 months of endless such phone calls to BT to get it done. My brain has turned to mush in the process. The rage and frustration they have put me through with their ineptitude has aged me. And here's the point: All the while, the professionalism, kindness, knowledge, consistency, and willingness to always go the extra mile of Yay's Meg Gurnell restored my faith that humanity may escape the fate of the Neanderthal. In spite of BT's utter bungling, Yay's Meg got the job done and with a smile. You're a star, Meg. Vincero! Teo x”
Helpful Report
Posted 5 years ago
Anjan K
Verified Buyer
“The rep went out of the way to help me fix the issue I had with my deskphone.”
Helpful Report
Posted 5 years ago
Michelle B
Verified Buyer
“Jez was very helpful this morning and knowledgeable. He managed to sole our problem quickly and effectively. He was polite throughout the call. I would highly recommend YAY.com”
Helpful Report
Posted 5 years ago
Adrian P
Verified Buyer
“Very Helpful, friendly support”
Helpful Report
Posted 5 years ago
Michael N
Verified Buyer
“Amazing Amazing Amazing and reliable what more could you want”
Helpful Report
Posted 5 years ago
Michael N
Verified Buyer
“Amazing Amazing Amazing and reliable what more could you want”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Really great customer service from Jez. Guided me through all the steps to get the account up and running.”
Helpful Report
Posted 5 years ago
Mark R
Verified Reviewer
“We have been using the service for a couple of years and we're really happy with it. Yay.com has certainly helped our company to keep going through this pandemic, we would have been stuck if we were still on the old copper lines. Konnor, Meg, Jez and Victoria all provide top notch service. I'd recommend yay.com to anyone thinking of switching.”
Helpful Report
Posted 5 years ago
Philip
Verified Reviewer
“Really good, friendly, helpful customer service set me up in no time, and all for a great price!”
Helpful Report
Posted 5 years ago
Burak
Verified Reviewer
“Super easy to use and worms perfect providing you set it up correctly. Plus they have a great custumer series team. Recommend”
Helpful Report
Posted 5 years ago
Kader A
Verified Reviewer
“You won't find a company with better customer service!!! Jacob has to be the most helpful B2B agent I have dealt with in years. Every single team member you speak to has an extremely high level of customer service. I can't find any faults with yay.com fantastic business and what a great price!!”
Helpful Report
Posted 5 years ago
Marc
Verified Reviewer
“It's rare to come across a company that is so customer-focused. With many companies competing in this vertical you need to be a standout service, well these guys have proven time and time again that they are 100% customer focused and provide outstanding customer support along with a class-leading VoIP service.”
Helpful Report
Posted 5 years ago
Mike W
Verified Buyer
“Excellent service and good value.”
Helpful Report
Posted 5 years ago
Alex K
Verified Reviewer
“Solid functionality, probably the best user interface in the SME VOIP world and great customer service to boot.”
Helpful Report
Posted 5 years ago
Blake
Verified Reviewer
“Absolutely top class company with amazing service. These guys clearly want to help. Konnor and Jez there all through the day and will answer any questions with such great patience. And even if my question was out of hours for these guys Meg was there to pass on the information and reply to me so I know my message has been seen. More companies need to copy this process. You really feel like there one and only job is to make sure you get cared for.”
Helpful Report
Posted 5 years ago
Surhan Y
Verified Buyer
“First time using this VoIP, needed help setting up on my iPhone, the support staff was patient and very helpful, got me going in no time. So far so good. :)”
Helpful Report
Posted 5 years ago
Yay.com is rated 5.0 based on 2,046 reviews
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