Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,042 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,042 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When each and every one of us humans loathes the soul-destroying sound of a telephonic computer voice asking questions and putting us on hold until we lose the will to live and finally answered by a real person who tells us we need to be transferred to another and either lose the connection or are once again sentenced to an epoch of coma-inducing muzak, how is it that big companies whose public statements oozing dedication to their customers do it with heartbreaking relentlessness? Recently, my business moved locations, had a BT landline installed, and put in to have my longstanding Yay account number ported over. It took 4 months of endless such phone calls to BT to get it done. My brain has turned to mush in the process. The rage and frustration they have put me through with their ineptitude has aged me. And here's the point: All the while, the professionalism, kindness, knowledge, consistency, and willingness to always go the extra mile of Yay's Meg Gurnell restored my faith that humanity may escape the fate of the Neanderthal. In spite of BT's utter bungling, Yay's Meg got the job done and with a smile. You're a star, Meg. Vincero! Teo x”

Helpful Report

Posted 5 years ago

“The rep went out of the way to help me fix the issue I had with my deskphone.”

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Posted 5 years ago

“Jez was very helpful this morning and knowledgeable. He managed to sole our problem quickly and effectively. He was polite throughout the call. I would highly recommend YAY.com”

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Posted 5 years ago

“Very Helpful, friendly support”

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Posted 5 years ago

“Amazing Amazing Amazing and reliable what more could you want”

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Posted 5 years ago

“Amazing Amazing Amazing and reliable what more could you want”

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Posted 5 years ago

“Really great customer service from Jez. Guided me through all the steps to get the account up and running.”

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Posted 5 years ago

“We have been using the service for a couple of years and we're really happy with it. Yay.com has certainly helped our company to keep going through this pandemic, we would have been stuck if we were still on the old copper lines. Konnor, Meg, Jez and Victoria all provide top notch service. I'd recommend yay.com to anyone thinking of switching.”

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Posted 5 years ago

“Really good, friendly, helpful customer service set me up in no time, and all for a great price!”

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Posted 5 years ago

“Super easy to use and worms perfect providing you set it up correctly. Plus they have a great custumer series team. Recommend”

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Posted 5 years ago

“You won't find a company with better customer service!!! Jacob has to be the most helpful B2B agent I have dealt with in years. Every single team member you speak to has an extremely high level of customer service. I can't find any faults with yay.com fantastic business and what a great price!!”

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Posted 5 years ago

“It's rare to come across a company that is so customer-focused. With many companies competing in this vertical you need to be a standout service, well these guys have proven time and time again that they are 100% customer focused and provide outstanding customer support along with a class-leading VoIP service.”

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Posted 5 years ago

“Excellent service and good value.”

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Posted 5 years ago

“Solid functionality, probably the best user interface in the SME VOIP world and great customer service to boot.”

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Posted 5 years ago

“Absolutely top class company with amazing service. These guys clearly want to help. Konnor and Jez there all through the day and will answer any questions with such great patience. And even if my question was out of hours for these guys Meg was there to pass on the information and reply to me so I know my message has been seen. More companies need to copy this process. You really feel like there one and only job is to make sure you get cared for.”

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Posted 5 years ago

“First time using this VoIP, needed help setting up on my iPhone, the support staff was patient and very helpful, got me going in no time. So far so good. :)”

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Posted 5 years ago

“Meg was great, excellent service, thank you”

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Posted 5 years ago

“Excellent service from Yay.Com They got me up and running with my new Voip phone and line in rapid time and were available for assistance with the set up and any teething problems I had.”

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Posted 5 years ago

“AMAZING!! Great help, got my services working in no time. An amazing experience and one of the nest customer service i have ever recieved.”

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Posted 5 years ago

“Brilliant as always. Best customer service by a country mile 🙌”

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Posted 5 years ago

Yay.com is rated 5.0 based on 2,042 reviews