Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,050 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,050 reviews

Customer Service
Communication Channels	Telephone

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and good value.”

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Posted 5 years ago

“Solid functionality, probably the best user interface in the SME VOIP world and great customer service to boot.”

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Posted 5 years ago

“Absolutely top class company with amazing service. These guys clearly want to help. Konnor and Jez there all through the day and will answer any questions with such great patience. And even if my question was out of hours for these guys Meg was there to pass on the information and reply to me so I know my message has been seen. More companies need to copy this process. You really feel like there one and only job is to make sure you get cared for.”

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Posted 5 years ago

“First time using this VoIP, needed help setting up on my iPhone, the support staff was patient and very helpful, got me going in no time. So far so good. :)”

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Posted 5 years ago

“Meg was great, excellent service, thank you”

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Posted 5 years ago

“Excellent service from Yay.Com They got me up and running with my new Voip phone and line in rapid time and were available for assistance with the set up and any teething problems I had.”

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Posted 5 years ago

“AMAZING!! Great help, got my services working in no time. An amazing experience and one of the nest customer service i have ever recieved.”

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Posted 5 years ago

“Brilliant as always. Best customer service by a country mile 🙌”

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Posted 5 years ago

“Service was responsive and professional and instructions were straightforward and easy to implement”

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Posted 5 years ago

“Fantastic support from a very friendly team located in the UK. A little more expensive than I was paying my existing supplier but worth every penny. Feels good to be putting business towards a British supplier.”

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Posted 5 years ago

“Brilliant service, great pricing and even better management app on iOS. Highly recommended”

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Posted 5 years ago

“Really good, old-fashioned personal service to help get things set up”

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Posted 5 years ago

“I am really pleased with the Yay.com service. We had a specific requirement and they were very helpful in tailoring a package to suit our needs. Meg was an absolute star in helping us get to grips with the system. So much so that we will end up migrating all our number and all lines over to Yay. I look forward to cheaper calls and better service. Yay!”

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Posted 5 years ago

“We have only just started using yourselves/the new phone system and today was the first time I have called, I found Meg Gurnell to be very polite and helpful :)”

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Posted 5 years ago

Thanks for your kind words, it's always appreciated and we love to hear how we are doing! Any else you need please don't hesitate to reach out! Yay Support

Posted 5 years ago

“I’ve been using Yay for a number of years. As a small business they’ve helped me to keep my costs down, and enabled me to divert calls where needed etc. Their customer service is excellent, they always manage to help even a clueless person like me!”

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Posted 5 years ago

“Since using Yay I have found it to be a very good addition for making calls and having open business discussions, effective and clear sounding and so far only drops out one in a while . Any problems I have encountered have been dealt Edith quickly by Jacob at Yay. Also on reflection over a busy period for my business during April it was imperative I had a clear open line with my colleague in France.. So based on that I have revised to 5 star ......”

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Posted 5 years ago

“I recently purchased the enterprise package which I found very reasonable for what is on offer within the package. I had never used the platform or had an account before. I called up for some tips and points on how best to set up and use the platform and Daisy whom I spoke with was extremely helpful and it was hugely refreshing to see how simple she/ the platform make it for new customers. I am looking forward to utilising the platform.”

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Posted 5 years ago

“Had some technical issues with the app, but the team were able to help from afar. Swift response, good service.”

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Posted 5 years ago

“I've been a Yay! client for about a year registering hundreds of domains with them. Here are some of the great things about Yay: ★ outstanding customer support, mostly dealing with Jez but Meg as well; ★ the Yay domain admin interface has now been upgraded and it is lightning fast; everything is optimised for speed and efficiency – bulk actions, DNS and NS templates, custom labels, common presets (for G Suite or Office 365) for their free DNS service; ★ as a more advanced user, I gave them some feedback on what I thought didn't work so well in their admin panel or how they could improve some things; to my surprise they actually fixed or implemented all my suggestions in a matter of days; ★ they are a modern registrar implementing a fresh design and modern technologies like LetsEncrypt or 2FA; ★ they offered me discounted pricing as a result of the large number of domains I registered; this made Yay the best place to register new domains; All in all, a ★★★★★ service from Yay!”

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Posted 5 years ago

“konnor dealt with me on this occasion this guy is brilliant spent loads of time sorting out my problem and got there in the end.”

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Posted 5 years ago

Yay.com is rated 5.0 based on 2,050 reviews