Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,046 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,046 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“(My second review of Yay.com, updating my previous review after three months' experience) It was a big and frightening step, switching our business to a VOIP phone system. I ws nervous that it wouldn't be business-grade reliable, having experienced Skype calls which can occasionally be flaky, but the switch has gone quite smoothly although I bought and configured all the phones myself which was a steep learning curve, because I got excellent support from Yay.com. Our new system is better than what we had before, we can make more concurrent calls, the audio quality is better, the management is better. The other day I wasn't working, and none of the sales staff turned up to work first thing. No-one else knew how to switch the nighttime service off so the boss phoned me panicking, and I did it online from where I was, in a few seconds. Couldn't have done that before! Yay have been superb throughout, and our phone bills have approximately halved. All too often technology is a source of stress, but just occasionally I come across something that gives me a warm feeling inside. Spreadsheet software is one such example, but then I'm a nerd. Yay.com and their VOIP service is another. Highly recommended.”

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Posted 7 years ago

“The customer support team at Yay are magnificent. They're all helpful, knowledgeable, and very responsive. Thank you!”

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Posted 7 years ago

“Fast and efficient delivery of purchased items.”

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Posted 7 years ago

“Took a short while to get things sorted but the operator on the phone was very helpful and spoke to me every step of the way until it was finally sorted.”

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Posted 7 years ago

“Very helpful, quick to help with enquiries. Always nice to speak with.”

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Posted 7 years ago

“Excellent Support team! Was able to talk me through every step needed with competence which was very useful for someone out of their depth like myself.”

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Posted 7 years ago

“Very Clear and Very helpful”

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Posted 7 years ago

“Superb service and friendly”

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Posted 7 years ago

“Excellent service and cannot fault them! After a few emails back and forth with their help department regarding best package for me and to gain an understanding of the packages, I carried out a free trial which was a great help and signed up straight away. The guys at Yay have been on hand to talk me through the setting up process and have been amazing. Would highly recommend to anyone who is looking for a quality provider at a great price.”

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Posted 7 years ago

“Excellent customer service and a fair price for their products. Well done lady and gents in the support team X”

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Posted 7 years ago

“Spoke to Jez, very helpful and knowledgeable”

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Posted 7 years ago

“Quick answer and reliable service until problem is solved. Great!”

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Posted 7 years ago

“Very helpful & Friendly”

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Posted 7 years ago

“I have found all the team at Yay very helpful, especially Meg who has guided me through the set up and configuring apps and voicemail. As someone who is not tech minded I initially found the prospect of voip daunting and had put off the purchase due to the condescending attitude of other tech firms. Yay are the total opposite and a joy to work with and are super helpful. I can't thank them enough.”

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Posted 7 years ago

“Got straight through to tech support within a few seconds of calling, Connor was very helpful and super efficient in getting our new phone connected!”

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Posted 7 years ago

“Every time I speak to Yay they’re only too happy to help. What’s most impressive is how knowledgeable they all are. Well done Yay team and keep up the good work.”

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Posted 7 years ago

“Very helpful would highly recommend”

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Posted 7 years ago

“After being left in the dark by another member of staff for about a week, I was relieved to speak to a delightful chap by the name of Konnor who literally lead me through everything I needed to know, step by tiny step, until I had a grip on how this Voip thing works! He was on the phone to me for 53 minutes making sure that my upgrade from free trial went smoothly. I don't remember customer service like that anywhere before! Thank you very much...”

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Posted 7 years ago

“Amazing service and after sales always on the ball. I would totally recommend to others looking for a voip service . Have tried many others & Yay is the best.”

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Posted 7 years ago

“I was very pleased with the help by your operatives in the setting up of my phone system.”

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Posted 7 years ago

Yay.com is rated 5.0 based on 2,046 reviews