Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,044 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,044 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

Write Your review

Tell us how Yay.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick service, by email, all OK”

Helpful Report

Posted 7 years ago

“Jez helped me so much setting up the phones and was amazing. Great service thankyou”

Helpful Report

Posted 7 years ago

“Jez was really helpful and clear in how he explained what I needed to do to assist him in solving the issue we had. He promised me a call back this morning and he delivered on this which was great! Thank you!”

Helpful Report

Posted 7 years ago

“I started using Yay.com just recently but I have been extremely impressed with their support and service. Every time I call they are super helpful, really informative and so willing to help and extremely pleasant - it's so refreshing to receive such great service. Well done Yay.com you most certainly are doing something great with your staff - it's so easy to complain about bad service but taking the time to compliment on great service is so valuable I believe. I would not hesitate to recommend Yay.com and will definitely keep on using you. Thank you and keep up the great work - your staff are a credit to you Matt!”

Helpful Report

Posted 7 years ago

“I called about my yay line that was not foaling out. The issue was resolved very quickly. Thank you very much!”

Helpful Report

Posted 7 years ago

“its brilliant services & fully satisfy thank you”

Helpful Report

Posted 7 years ago

“They answered the phone in less then a minute with no options and menus to have to choose from. The rep Jez was just amazing and he did everything in his power to get our problem resolved. i was really amazed with the costumer service Well done JEZ & YAY”

Helpful Report

Posted 7 years ago

“Konnor did an amazing job for me and got my issue sorted out straight away with no issues, excellent customer service konnor again thank you , it was a big worry getting this arranged smoothly for my customer, you did great work it’s appreciated! Thank you .”

Helpful Report

Posted 7 years ago

“I am consistently impressed with the service that I receive from Yay.com. Always great!”

Helpful Report

Posted 7 years ago

“We have used Yay now for a couple of years after being very badly let down by our previous provider. The levels of customer service are extremely high. They do it for you, rather than talking you through complex issues you may never need to visit again. Called today with a query on conference calling. Within 15 minutes, I had a call back. I now have my own conference line. They do what they say they will do, when the say they will do it. A very rare commodity nowadays.”

Helpful Report

Posted 7 years ago

“Everything has been quick and painless with Yay - from the 2 people I spoke to before in discussing the right package and hardware, to the support from Konnor in setting up the device. I ran into a problem I couldn't fix - no ringing on hold for ages, straight through to a real person who talked me through and logged in to fix the problem within a few minutes. Great service, products and hardware - So far, truly excellent!”

Helpful Report

Posted 7 years ago

“The guys are very helpful, Really excellent service with good communication.”

Helpful Report

Posted 7 years ago

“The customer service staff are suprisingly well versed on the service and equipment.”

Helpful Report

Posted 7 years ago

“My questions were knowledgeably answered with understanding of how the system works.”

Helpful Report

Posted 7 years ago

“Spoke to Meg concerning an issue we had with our connectivity at our end, and how the issues with our IP had effected our phones. Even though this issue wasn't caused by yourselves, she lead the effort to fix the issue by corresponding with the IT team at our new offices. After this was sorted she then helped us set up the lines and get round issues with the phone (which quite frankly was REALLY not playing ball). Give her more money or something because quite frankly, shes bloody brilliant. If not, we'll happily hire her to do something because she's a joy to speak to.”

Helpful Report

Posted 7 years ago

“Ress is a top man, execllent customer service, sorted out my configuration issue.”

Helpful Report

Posted 7 years ago

“Daisy is great!”

Helpful Report

Posted 7 years ago

“Friendly, helpful service. Fast & knowledgeable, and good follow-up.”

Helpful Report

Posted 7 years ago

“Great Service, Like the way everyone is really friendly & so quick at getting things setup, very impressed :-)”

Helpful Report

Posted 7 years ago

“attended to the matter”

Helpful Report

Posted 7 years ago

Yay.com is rated 5.0 based on 2,044 reviews