Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,043 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,043 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

Write Your review

Tell us how Yay.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was new to the VoIP services and found it quite confusing, staff at yay couldn't be more helpful, got me up and running in no time, the actual service has been very good and I would highly recommend yay, I would give 6 stars!”

Helpful Report

Posted 6 years ago

“Brill Service. Konnor was amazing! Made life so much easy for us. Could not have expected a better service. Will highly recommend.”

Helpful Report

Posted 6 years ago

“Yay have an infectious yearn to help people get the best out if there platform and services. From trialling a service to implementation it’s a gold star service. Happy, positive and furthermore you get results.”

Helpful Report

Posted 6 years ago

“These guys are superb - simply cannot say more than that. So helpful even in the face of the most stupidest questions asked they persevere and help you out! Thank you! You guys should be proud!”

Helpful Report

Posted 6 years ago

“That guy Jayz, I spoke to him on Tuesday, His gentleman👍🏼”

Helpful Report

Posted 6 years ago

“I have recently been tasked with moving our phone system away from BT for one reason or another. While shopping around the many VOIP providers I came across yay.com. I immediately liked their website and the features they offer, everything was very transparent and easy to understand. I called on a couple of occasions to make sure the system was right for me and spoke to Meg and Daisy, both were lovely to deal with and explained everything thoroughly which made me feel confident that choosing yay.com was the right way to go. I did not feel pressured in any way. I am now halfway through my 30 day free trial period and I am impressed with the system, it's extremely simple to use - put it this way everything just works! After buying the new handsets I did have a problem where the phones weren't ringing as they should be. I called Konnor to give me a hand and we got it sorted. Turns out it was an issue on my network, nothing to do with their service. Konnor is an incredibly nice guy to deal with. He did not stop until it was sorted. After my experience with him I feel confident that yay.com support are more than happy to deal with any issue their customers have no matter how insignificant. Based on my experience with this company so far I do not have any regrets choosing them for my VOIP services and I would recommend them 100%.”

Helpful Report

Posted 6 years ago

“Fantastic! Always really helpful and Konnor was superb, helpful thank you.”

Helpful Report

Posted 6 years ago

“In a small consulting company, you wear many hats. To keep everything on track and running smoothly and keep your own customers happy, good quality support from your suppliers is crucial. The support I have received from Yay has been excellent so far. For this reason, I would receommend them.”

Helpful Report

Posted 6 years ago

“Easy ordering, on time delivery etc. I also had to use tech support with a minor problem - very easy to access and deal with, prompt resolution of problem. Happy to recommend and use again.”

Helpful Report

Posted 6 years ago

“Delighted with yay.com. Great service, great features, great value and the customer support is second to none!!”

Helpful Report

Posted 6 years ago

“Good service let down by DHL having paid for Saturday delivery failed to deliver until Monday”

Helpful Report

Posted 6 years ago

“All the agents were extremely helpful and courteous at all times. They went beyond the call of duty to help me and had a sense of humour that made the problems much easier to deal with.”

Helpful Report

Posted 6 years ago

“Couldn't be more helpful :)”

Helpful Report

Posted 6 years ago

“Really impressed with the service. Friendly knowledgable staff, help to set things up, all questions answered. Highly recommended.”

Helpful Report

Posted 6 years ago

“Customer support at Yay is first-rate. I had very limited understanding of VOIP phone systems, they explained the ins and outs and got my system setup and started within no time. Thank you!”

Helpful Report

Posted 6 years ago

“Never any Issues, Meg did a fantastic Job”

Helpful Report

Posted 6 years ago

“Konnor Munt is a legend!!! 5 times I have tried to get different phones in the office and every previous time technical glitches have made turn back to painful BT. Konnor has been great to spec and deliver a fantastic system with more bells and whistles than I can think what to do with and cool phones. This is going to save us a fortune in time and money. Well done yay and well done Konnor great job!”

Helpful Report

Posted 6 years ago

“(My second review of Yay.com, updating my previous review after three months' experience) It was a big and frightening step, switching our business to a VOIP phone system. I ws nervous that it wouldn't be business-grade reliable, having experienced Skype calls which can occasionally be flaky, but the switch has gone quite smoothly although I bought and configured all the phones myself which was a steep learning curve, because I got excellent support from Yay.com. Our new system is better than what we had before, we can make more concurrent calls, the audio quality is better, the management is better. The other day I wasn't working, and none of the sales staff turned up to work first thing. No-one else knew how to switch the nighttime service off so the boss phoned me panicking, and I did it online from where I was, in a few seconds. Couldn't have done that before! Yay have been superb throughout, and our phone bills have approximately halved. All too often technology is a source of stress, but just occasionally I come across something that gives me a warm feeling inside. Spreadsheet software is one such example, but then I'm a nerd. Yay.com and their VOIP service is another. Highly recommended.”

Helpful Report

Posted 6 years ago

“The customer support team at Yay are magnificent. They're all helpful, knowledgeable, and very responsive. Thank you!”

Helpful Report

Posted 6 years ago

“Fast and efficient delivery of purchased items.”

Helpful Report

Posted 6 years ago

Yay.com is rated 5.0 based on 2,043 reviews