Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,037 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,037 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been great so far. Our phone bills were topping £150 a month and our first month with Yay have come down to about £50. I was concerned about lag, it seemed a little laggy when I made some trial calls through the computer but once we got the full system and the proper phones it's been really good. The staff have been very helpful and friendly and I can't fault them.”

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Posted 6 years ago

“Excellent customer service, called to get help setup a Mobile App, that was extremely helpful, plus advice on equipment, very pleased.”

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Posted 6 years ago

“Superb customer service. Meg is courteous, attentive and tenacious regardless of the challenges being presented. She genuinely deserves all the praise being lavished upon her...”

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Posted 6 years ago

“I can't believe how good these guys are! Brilliant prices and the customer support team can't do enough to help you. I shall be recommending Yay. Thanks Daisy, Matt and everyone else who helped me get set up.”

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Posted 6 years ago

“Spoke to Mag three times in week, she is brilliant, excellent knowledge about Yay systems and extremely helpful. Always looking forward to trouble shoot the problem and when inquire she suggest / explain new things to suits your business requirement. Superb after sale service.”

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Posted 6 years ago

“I have contacted Yay.com a few times and each time have had all my questions answered. Today I spoke with Connor as was having trouble setting up my new phones, he was so helpful, and had my phones up and running in no time!!! Thank you for all your help, all your staff have been amazing!! Joanna”

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Posted 6 years ago

“I would wholeheartedly recommend Yay. I've been using them for myself and my staff for a year now and the service is great. Affordable pricing with lots of options and such amazingly polite, helpful and knowledgeable staff. Literally nothing bad to say. I use the VoIP service which enables me to keep track of my remote staff ensuring they are on the phones. I can even record their calls which is great for training. Great dashboard with easy and intuitive functionality. Keep up the good work , Yay!”

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Posted 6 years ago

“Great service, Excellent Customer Service. Thank you Konnor”

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Posted 6 years ago

“Very new to Yay.com, and to VOIP generally. The team, including Jez, Connor and Daisy, have been brilliant, helpful, knowledgeable, and made the learning curve considerably less steep for me. Lovely to deal with a UK company, small enough to make me feel like I matter but big enough to provide a full scale professional grade service. Such a refreshing contrast to the big telecoms companies. And great value tariffs too!”

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Posted 6 years ago

“jezz was amazing with the help and support he gave and was a smooth transition from my other providers and excellent customer service I'm sure it will be the same all the way through but jazz was amazing and a credit to yay.com well done jazz great man”

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Posted 6 years ago

“Jez has been brilliant; trouble shooting for us and fixing everything just the way we need it to be.”

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Posted 6 years ago

“Transferred a batch of domain names from my old registrar. Simple, fast and efficient. Had a courtesy call from Yay.com Support too. Very impressed so far.”

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Posted 6 years ago

“Daisy from Yay has ben very helpful. Highly recommend this company for VOIP/Cloud calls.”

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Posted 6 years ago

“Quick service, by email, all OK”

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Posted 6 years ago

“Jez helped me so much setting up the phones and was amazing. Great service thankyou”

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Posted 6 years ago

“Jez was really helpful and clear in how he explained what I needed to do to assist him in solving the issue we had. He promised me a call back this morning and he delivered on this which was great! Thank you!”

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Posted 6 years ago

“I started using Yay.com just recently but I have been extremely impressed with their support and service. Every time I call they are super helpful, really informative and so willing to help and extremely pleasant - it's so refreshing to receive such great service. Well done Yay.com you most certainly are doing something great with your staff - it's so easy to complain about bad service but taking the time to compliment on great service is so valuable I believe. I would not hesitate to recommend Yay.com and will definitely keep on using you. Thank you and keep up the great work - your staff are a credit to you Matt!”

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Posted 6 years ago

“I called about my yay line that was not foaling out. The issue was resolved very quickly. Thank you very much!”

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Posted 6 years ago

“its brilliant services & fully satisfy thank you”

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Posted 6 years ago

“They answered the phone in less then a minute with no options and menus to have to choose from. The rep Jez was just amazing and he did everything in his power to get our problem resolved. i was really amazed with the costumer service Well done JEZ & YAY”

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Posted 6 years ago

Yay.com is rated 5.0 based on 2,037 reviews