Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,043 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,043 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jez was very friendly and helpful. Top class service!”

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Posted 6 years ago

“Was unsure as to which provider to sign up especially as there are so many, but after having spoke to at least four and reviewed the charges Yay for me was the one that showed a personal approach along with an excellent delivery of service. Great support throughout whilst setting up and being completely clueless would highly recommend on service, price and quality”

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Posted 6 years ago

“Matt was 1st Class & extremely helpful. Job Done & painless too. Thanks Matt 👍🇮🇲”

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Posted 6 years ago

“Awesome support as made my move to yay a dream”

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Posted 6 years ago

“Quick Setup, follow up call from customer service and then a couple minor things that I needed help with and they sort t for me. So far so good so for now I am very happy. But I am a very new customer with just a few hours of experience of using the service. I will write an update after a month. Thank you Yay team and customer service.”

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Posted 6 years ago

“Awesome price. Fast dispatch and delivery.”

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Posted 6 years ago

“Jez was very polite and very helpful through the whole process off installing our new phones. Would not hesitate in recommending. Thank you again :-)”

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Posted 6 years ago

“So bought a new IP phone, got confused with setting it up - Telephone support was nothing short of spectacular, had us up and running in no time - You would never EVER get that level of service buying kit from Amazon or regular online retailers.”

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Posted 6 years ago

“Just has another chat with one of the guys from yay, Konnor, great service as usual. I feel like I really had to complement the company, we tried RingCentral first as I heard they were market leaders, they were absolutely awful in every way and Yay have been amazing from the start! And the calls don’t cut out either which is a bonus.”

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Posted 6 years ago

“Outstanding customer service as always from this company. Konner went above and beyond for me today to help me set up personal messages on my business line. Love this company, keep up the great service!”

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Posted 6 years ago

“Called with a problem with call routing. Yay very quickly spotted the issue was to do with how I had set it up. They then suggested a better way to deal with call forwarding which i have put into place. Great service very happy customer.”

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Posted 6 years ago

“I spoke with Konnor this morning, he was so helpful and competent, assisting me with my query quickly and effectively, even when I had to abandon him mid-call and talk to someone else! Thank you Konnor.”

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Posted 6 years ago

“im really not very good with computers but Victoria was very patient with me and actually stayed on 20 minutes after work to get me up and running 10/10 for customer care anyway”

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Posted 6 years ago

“Second small company converted to Yay was very impressed first time around when you were just starting out, now you are bigger great to find the same level of service. Any technical problems and queries are always handled first touch by helpful staff. When you have recommended a supplier this is exactly what you need not layers of customer service staff who know less than you.”

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Posted 6 years ago

“Meg on tech support was fantastic. She had a lovely manner and knew how to fix any of my problems. Best service I've had in a long time.”

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Posted 6 years ago

“The website was very well laid out and easy to follow and well explained. when I phoned up for technical support I was impressed that I got to speak to a 'person' very quickly. With a lot of companies you can spend ages going through various menus and being put on hold. The staff I have spoken to on the phone have been very helpful and polite. I am not particularly technically minded but they took the time to explain things well. Overall - EXCELLENT!”

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Posted 6 years ago

“Ordered a TP-Link Passthrough Powerline. At the time, Yay had it for sale at a cheaper price than Amazon. Ordered the article online and it was despatched and delivered very quickly (with parcel tracking). Highly recommend dealing with Yay.”

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Posted 6 years ago

“Jez was the most helpful man I have honestly ever experienced on a telephone call. On his customer service along I will preach in the street about how utterly glorious Yay.com is. Thanks Jez, you are one of a kind. Forever, Kate”

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Posted 6 years ago

“Matt was really helpful and friendly - helped solve our issues and didn't laugh at how untechnical I was! Awesome service :-)”

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Posted 6 years ago

“Excellent!”

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Posted 6 years ago

Yay.com is rated 5.0 based on 2,043 reviews