Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,046 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,046 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

Write Your review

Tell us how Yay.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For the last 4 years we've lived in a delightful rural spot but, unfortunately, right at the end of 7Km of old Openreach underground copper wire. Broadband speed is less than 0.5Mb and the 'phone line either crackly or distorted in some way. Apart from the postman our most frequent visitors have been BT engineers. We also live in a dead mobile zone - so a bit surprising to recently find a 4G signal vaguely available in our loft, courtesy of a BT engineer switching over a twisted pair and using his 'phone. Being at the end of my tether with Openreach I've just done the research and now have a pair of 4G aerials on the roof which are generating an average 25Mb through the router. So having taken care of the Broadband, and obtained a speed that gives options - I needed a similarly efficient method of getting rid of the voice side of the copper wire. Did a lot of research of UK VOIP providers and nearly made the mistake of linking to Vonage (read the reviews!) because they provide a configured adapter. Fortunately found Yay and, initially bemused at the copious data on their website, decided to go with them. Made an initial call which confirmed the initial impression and that their people are equally as impressive as the website. Three weeks on, and with my number recently ported, my first impressions of their people are now firmly confirmed - they are friendly, knowledgeable and thoroughly professional. I've needed less help than I initially feared as their FAQs gave me considerable insight into how to configure the adapter. And it only needed a quick call to confirm a couple of points. But the proof of this particular pudding is in the listening. I realise I'm coming from a low expectation base - as the quality of voice since we moved here has been abysmal - but the new quality via Yay is simply phenomenal. And is so much better that anything we've ever experienced before in a domestic setup. The sole downside is that I'm not a fan of recurring Credit Card payments and that's my only practical option. Direct Debit is so much simpler all round - but all the domestic VOIP providers seem to stick at the CC option. . But if that's the only downside I'll gladly live with it in the light of the much greater benefits.”

Helpful Report

Posted 7 years ago

“fantastic support, keep up the good work, thank you”

Helpful Report

Posted 7 years ago

“Excellent customer service. I have nothing but praise for all the staff members that I have spoken to. They have all been super helpful and answered any questions that I had.”

Helpful Report

Posted 7 years ago

“Jez was very friendly and helpful. Top class service!”

Helpful Report

Posted 7 years ago

“Was unsure as to which provider to sign up especially as there are so many, but after having spoke to at least four and reviewed the charges Yay for me was the one that showed a personal approach along with an excellent delivery of service. Great support throughout whilst setting up and being completely clueless would highly recommend on service, price and quality”

Helpful Report

Posted 7 years ago

“Matt was 1st Class & extremely helpful. Job Done & painless too. Thanks Matt 👍🇮🇲”

Helpful Report

Posted 7 years ago

“Awesome support as made my move to yay a dream”

Helpful Report

Posted 7 years ago

“Quick Setup, follow up call from customer service and then a couple minor things that I needed help with and they sort t for me. So far so good so for now I am very happy. But I am a very new customer with just a few hours of experience of using the service. I will write an update after a month. Thank you Yay team and customer service.”

Helpful Report

Posted 7 years ago

“Awesome price. Fast dispatch and delivery.”

Helpful Report

Posted 7 years ago

“Jez was very polite and very helpful through the whole process off installing our new phones. Would not hesitate in recommending. Thank you again :-)”

Helpful Report

Posted 7 years ago

“So bought a new IP phone, got confused with setting it up - Telephone support was nothing short of spectacular, had us up and running in no time - You would never EVER get that level of service buying kit from Amazon or regular online retailers.”

Helpful Report

Posted 7 years ago

“Just has another chat with one of the guys from yay, Konnor, great service as usual. I feel like I really had to complement the company, we tried RingCentral first as I heard they were market leaders, they were absolutely awful in every way and Yay have been amazing from the start! And the calls don’t cut out either which is a bonus.”

Helpful Report

Posted 7 years ago

“Outstanding customer service as always from this company. Konner went above and beyond for me today to help me set up personal messages on my business line. Love this company, keep up the great service!”

Helpful Report

Posted 7 years ago

“Called with a problem with call routing. Yay very quickly spotted the issue was to do with how I had set it up. They then suggested a better way to deal with call forwarding which i have put into place. Great service very happy customer.”

Helpful Report

Posted 7 years ago

“I spoke with Konnor this morning, he was so helpful and competent, assisting me with my query quickly and effectively, even when I had to abandon him mid-call and talk to someone else! Thank you Konnor.”

Helpful Report

Posted 7 years ago

“im really not very good with computers but Victoria was very patient with me and actually stayed on 20 minutes after work to get me up and running 10/10 for customer care anyway”

Helpful Report

Posted 7 years ago

“Second small company converted to Yay was very impressed first time around when you were just starting out, now you are bigger great to find the same level of service. Any technical problems and queries are always handled first touch by helpful staff. When you have recommended a supplier this is exactly what you need not layers of customer service staff who know less than you.”

Helpful Report

Posted 7 years ago

“Meg on tech support was fantastic. She had a lovely manner and knew how to fix any of my problems. Best service I've had in a long time.”

Helpful Report

Posted 7 years ago

“The website was very well laid out and easy to follow and well explained. when I phoned up for technical support I was impressed that I got to speak to a 'person' very quickly. With a lot of companies you can spend ages going through various menus and being put on hold. The staff I have spoken to on the phone have been very helpful and polite. I am not particularly technically minded but they took the time to explain things well. Overall - EXCELLENT!”

Helpful Report

Posted 7 years ago

“Ordered a TP-Link Passthrough Powerline. At the time, Yay had it for sale at a cheaper price than Amazon. Ordered the article online and it was despatched and delivered very quickly (with parcel tracking). Highly recommend dealing with Yay.”

Helpful Report

Posted 7 years ago

Yay.com is rated 5.0 based on 2,046 reviews