Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,037 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,037 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very good experience with YAY and very different to other phone or VOIP companies. When you phone YAY you speak to someone who knows exactly who you are and what you need. With YAY you get personal attention and excellent customer service.”

Helpful Report

Posted 8 years ago

“Lawrence was fantastic ...... He set my new phone system up and covered every base with call divert, voicemail, mobile forwarding. First class service, thanks very much.”

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Posted 8 years ago

“Everyone i dealt with has been very patient and helpful. I would suggest you could do a little better at explaining the meaning of different sections of set up e.g. routing set up etc. It would save you a few customer service calls.”

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Posted 8 years ago

“I ported by BT number to yay. The Yay service department did this seamlessly. All I had to provide was proof of ownership and my identity. Thanks yay.”

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Posted 8 years ago

“Yay.com settled my concerns about my subscription with a detailed explaination and it was resolved, giving me total relief. Thank you Yay.com”

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Posted 8 years ago

“Setting up a new ViOP system seemed really complicated but Meg and Daisy talked me through every stage and now I understand how it all works. Great service! Thank you.”

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Posted 8 years ago

“This is my second experience of Yay.com, the first being what made me want to use their services. Setting up your communications with Yay is a doddle. It's a really fast and very friendly service. Who ever you talk to, the staff at Yay could almost be a personal friend. Be it for business and or home use and when you want a service that does what it says on the box, without any complications or hidden bull, then look no further. It's almost easier than making a cup of tea. A quick call to Yay.com and around 20 to 30 or so minutes later you have a new phone number that's ready to use strait away. Porting your existing number over to Yay is also so easy, so on need to send out lots of messages informing all and sundry about a number change. The only negative for me and its quite insignificant really is there website looks a little busy, but that's me being quite picky. All in all I would say the service that Yay provide is a real game changer and I wouldn't hesitate in recommending them to anyone. Any company that provides a communications service that charges line rental or just high cost of running should be quaking in there boots. Well done Yay.com for providing a first class service”

Helpful Report

Posted 8 years ago

“I like these guys. They're very efficient at what they do and anytime I have called for advice, they have been extremely friendly and knowledgeable. Recommended.”

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Posted 8 years ago

“Great, friendly service. super clear on what i needed to do and set up and management of the call was brilliant. Daisy looked after me to get my outgoing number set up and took me through it so it was very painless and easy! Nice One!”

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Posted 8 years ago

“Contacted Yay today for the first time and I was looking for a one stop shop for all my VOIP needs. Within minutes they sorted me out with the hardware and subscriptions that I needed, answering my questions at lightening speed on their online chat. This is what customer service should be and I look forward to being a Yay customer for quite some time.”

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Posted 8 years ago

“I have genuinely never been in contact with such a friendly, efficient & helpful customer services team / helpdesk. I rarely leave feedback messages - that's how impressed I am! - Thank you”

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Posted 8 years ago

“Meg was incredibly helpful, knowledgeable and pleasant. I believe the service and the package is very good value for money. I would recommend Meg and Yay.com highly.”

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Posted 8 years ago

“Very helpful”

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Posted 8 years ago

“The support and customer service is unusually good. The answers come quickly and they are almost always positive and friendly. The service itself seems to work well, though we have just been testing it for a couple of days.”

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Posted 8 years ago

“Excellent services”

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Posted 8 years ago

“Such a great price for so many features! I thought may be the support may be proper hard to get hold of or something as it was almost too good to be true, but they r incredible. I get a real person every singel time & they all know there stuff. They even have the patiance of a saint & believe me I tested it with my limited knowlidge! Keep it up Yay we need more companys like you!!”

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Posted 8 years ago

“I`ve just signed up & the system was fairly easy & the staff were really helpful.”

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Posted 8 years ago

“Really great support team. Best VOIP service we know!”

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Posted 8 years ago

“Went beyond the call of duty”

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Posted 8 years ago

“Very happy with the service spoke to Meg-she was very professional efficient and explained the options clearly. Thank you Meg”

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Posted 8 years ago

Yay.com is rated 5.0 based on 2,037 reviews