Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,046 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,046 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful, happy to talk and answered all my questions! Quickly answered call too.”

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Posted 8 years ago

“You neither made me happy or unhappy. You treat me as a retail customer. We are a business, I want you to treat me as a business customer with a credit account payable monthly, but you don't seem to have that facility.”

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Posted 8 years ago

Hi Perry, I'm afraid we don't have or advertise that we offer credit facilities! Our aim is simply to offer you the best prices & the best service which we hope we have achieved for you. Please do call me to discuss if we have failed on either of those? Best Wishes, Daisy

Posted 8 years ago

“Outstanding customer service! I needed to set up a conference call and used the online chat facility with Meg. We then spoke together, she explained everything, set up my system for me and walked me through how to use it. Perfect! Having previously spent a fruitless hour speaking with Vodafone (hopeless), THIS is how customer service should work. Well done YAY and well done MEG - you're simply brilliant! :)”

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Posted 8 years ago

“the lady who helped me was efficient and knowledgable and just got on and checked all my configurations to make my phone work. She was honest and knew why I had problems - that other companies were either ignorant of did not want to disclose. Time saved. Job well done. Thank-you.”

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Posted 8 years ago

“Great online shopping experience, products competitively priced and great communication throughout the buying process.”

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Posted 8 years ago

“Fantastic service! Daisy is a prime example on how to communicate with customers. Customer service was above expectations and I would highly recommend people to join their services. All the best, Sohail :)”

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Posted 8 years ago

“Quick and straight forward, very happy with the service.”

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Posted 8 years ago

“The live chat is extremely good in helping not only choose the right products but then assisting me in pretty much setting up the whole business on VOIP. Would definitely recommend and continue to use for the long term.”

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Posted 8 years ago

“Great customer support helped me get up and running quite quickly. Simple and reasonable pricing policies appear to make this a great fit for my business, yay!”

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Posted 8 years ago

“Excellent service,and excellent prices,what more could do you ask for ?”

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Posted 8 years ago

“Great customer support. Really patient and helpful.”

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Posted 8 years ago

“The Yay team have been fantastic - with us every step of the way, and so very patient! We had some problems with the particular phones we ordered (not Yay's fault), and they went out of their way to help us sort it out. Our team would highly recommend them.”

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Posted 8 years ago

“I bought a pair of Grandstream cordless VOIP phones from yay.com, whilst they were faulty and had to be sent back, the way yay.com handled the return was pretty much a text book example of good customer service. I will be ordering from them again.”

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Posted 8 years ago

“Live Chat is a brilliant, life line - much much needed lately. Laurence been a star a usual. thanks”

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Posted 8 years ago

“Meg was really helpful, answered my query quickly and was very friendly! Thanks Meg.”

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Posted 8 years ago

“5***** to Meg ! very helpful and fast ! I recommend her !”

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Posted 8 years ago

“5 best reasons to chose YAY: 1-Very easy to configure and install, 2-The customer service is excellent, very highly trained people 3-Yay devices are good and also the price is very interesting 4-Calls quality is excellent 5-With their Dashbord only immagination is the limit”

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Posted 8 years ago

“ever since i made the first contact with Yay.com regarding a skype phone they have been wonderfully helpful. As a complete novice I had no idea on how to use the phone, have new numbers and set anything in my account up. In some ways you don't need to have any knowledge at all as a simple call to the customer service team and they guide you through whatever you need. I never leave reviews but in the past 2 weeks I have felt compelled to do so by 3 companies and all for outstanding service, Yay is right up there and regardless of cost, which Yay seem to be hands down on that too, the level of support is second to none! Thank you all so much”

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Posted 8 years ago

“As a beginner to VOIP I was initially intimidated by all the options on the web site. All I wanted was a new phone number that I could direct to my mobile. I managed the initial set up but had some problems queries and questions. As I was doing this in the evening, I could not speak to anyone and even though it said there was live chat I spent an annoying time searching for the 'chat button' to eventually realise this was also only during the office hrs. I rang the help line the next day and I have to say the lady that helped me was fantastic, the best help line I have ever rung! It was necessary to ring the help line twice again as I got to grips with the 'dashboard' and again the customer service agents were great. Polite, knowledgeable and helpful. I don't normally bother writing reviews and don't give praise easily, but having endured a lifetime of frustration with different so called customer helplines, (BT, NPOWER, APPLE, to name a few!), I can honestly say YAY have it spot on.”

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Posted 8 years ago

“A great team,more than willing to help and also take the time to discuss your needs.Highly recommended.Many thanks to Yay and we will certainly use there services again.”

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Posted 8 years ago

Yay.com is rated 5.0 based on 2,046 reviews