Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,044 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,044 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“fully satisfaction / thanks you”

Helpful Report

Posted 7 years ago

“Representative was knowledgeable and eager to help.”

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Posted 7 years ago

“Every dealing we have had with the team at YAY so far has been outstanding. From the initial setup, through to the (exceptionally rare) technical issues, everything has been as smooth as we could possibly hope for. As a busy Recruitment Company our phones are the lifeblood of our business, and it's important for us to be able to trust our suppliers, and I couldn't recommend YAY enough. Excellent all round.”

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Posted 7 years ago

“Joyous solutions every time. NGN transferred. Well done Yay!”

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Posted 7 years ago

“Yay.com have been fantastic throughout, from makes it super easy to port my number over, to helping my set up our phones in the office and get them connected. Support even called me and did a remote screen share so I didn't have to follow any complicated instructions!”

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Posted 7 years ago

“Fantastic. There was a small problem with the address of the order, Yay tried calling my mobile but at the time I didn't have signal. They they tried to contact me via e-mail which I recieved and replied to. After all of this I had the item delievered within 1 day! Perfect :)”

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Posted 7 years ago

“Meg is an awesome lady who dealt with a difficult situation I had most professionally! The aftercare by this lady was AWESOME and if you give your employees awards, you need to make sure hers is GOLD!”

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Posted 7 years ago

“I have to say that it is not only very pleasant, but remarkably refreshing to have found an IT company with a customer service team that is not only efficient and knowledgeable, but friendly as well !!”

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Posted 7 years ago

“Very straight forward to set up”

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Posted 7 years ago

“Excellent service. I rang up to go over a few things. Ended up being talked through the whole process & set up whilst I was on the phone. Very friendly, great knowledge. Really helped a first time VOIP user like myself. Highly recommend their customer service.”

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Posted 7 years ago

“Every person I have ever spoken with at Yay makes me realise just how poor the customer service is just about everywhere else!”

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Posted 7 years ago

“Spoke to Jezz absolutely amazing guy. Also have dealt with Megg and i believe Matt. Cant fault the team brilliant so glad we signed up with you guys. Thank you”

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Posted 7 years ago

“Very helpful setting up Zoiper on my iPhone”

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Posted 7 years ago

“Matt was very helpful”

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Posted 7 years ago

“Tech support very good”

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Posted 7 years ago

“Helpful as always. Great advice and explained in plain English. Love being with Yay!”

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Posted 7 years ago

“ABSOLUTELY FABULOUS This companies attention to detail and INCREDIBLY BRILLIANT customer service has blown me away and restored my belief in the existence of companies out there that really DO CARE about their end users. Jez was my contact, but it truly was a team effort! USE THEM, BUY from them....they will make your experience a great one!”

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Posted 7 years ago

“Spoke with a number of people to answer queries and initially ordered an analogue to IP convertor to plug a standard phone into , but had issues getting it to work( I am sure if support had explained routing not set up , it would have worked ) even after talking to their support team . I returned the item for a Gigaset convertor and phone combo and after speaking with May on the phone managed to get it set up working in 30 mins , she was very thorough and explained the settings patiently. I would recommend Yay to create a guide for the inexperienced about the yay portal settings also beyond the Tuesday and Thursday webcasts , keep a recorded webcast so customers can consume as needed rather than waiting . I would definitely recommend Yay, in the process to moving my number”

Helpful Report

Posted 7 years ago

“The gent "Jez" i think his name was? He was awesome and a credit to your organisation, nothing was to much trouble even though I am bit of a technical dinosaur. I hope he goes far and from a company customer service absouulte top class!!!”

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Posted 7 years ago

“Excellent service”

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Posted 7 years ago

Yay.com is rated 5.0 based on 2,044 reviews