I have given 5 stars as their service is brilliant. I recently installed IP phones in our new home (we're on a fibre to the home network) and made some beginner set up errors. Contacted Yay.com support and in a short space of time identified the error and fixed it. What I particularly liked was Support offered to dial in to my pc to resolve my issue. I would recommend a change from a technical remote assistance point of view. Since my Antivirus/Bitdefender sparked a warning when I was asked to download a remote access tool from a Google drive location provided by their Support team, I'd recommend YAY.com changing their remote access tool from an exe downloaded from a Googledrive cloud location to using a mainstream tool such as GotoAssist, Logmein etc. It may cost a little more but are more trusted than a downloaded "exe" (program). Other than this I can't fault Yay.com. OK - I'm a small home user but after researching their service I figured what was good for business is good for home use. I trialed out Yay.com's phone service for a few months and in December upgraded my plan after we moved into our new house. I find their pricing to be reasonable and service great. A good amount of how to or FAQs which are useful for beginners to VOIP. Their portal to maintain your account, plan, settings etc is easy to use and I like the emailing of invoices each month. Personally I'd recommend them for home. Give them a try.