VidiVet Reviews

Name: VidiVet
Address: 110-114 Duke Street, Liverpool, Liverpool
Rating: 4.97

5.0 Rating 923 Reviews

99 %

of reviewers recommend VidiVet

Company Reviews

Metrics

Info

5.0

Based on 923 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About VidiVet:

Ask any question about your pet 24/7 via the VidiVet app. Our friendly vets send you a personalised video reply in next to no time.
Peace of mind in minutes.

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VidiVet 5 star review on 16th February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just love this service! Rather than worrying at home about my dog, I just sent a message and got such reassuring advice from Jo! Within minutes Jo answered and was so professional and thorough, taking as much time as I needed to explain and discuss the issue. Worth every penny to have peace of mind.”

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Posted 4 years ago

“Absolutely fab service. Definitely a stress reliever.”

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Posted 4 years ago

“I was very impressed with Ben and the team thank you Simon”

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Posted 4 years ago

“Extremely impressed with the service I received when I recently got in touch with VidiVet. I had a reply within less than 5 minutes and found the feedback from the Vet to be really helpful.”

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Posted 4 years ago

“A very professional, reassuring and informative response to my inquiry. A detailed answer with a thoughtful and helpful strategy and suggestions. Very pleased with the experience.”

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Posted 4 years ago

“Used the option to ask a question. Heard back from a vet within minutes, and had a helpful discussion which helped us to decide how best to treat our dog! Amazing service.”

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Posted 4 years ago

“Have had to use the Vidivet a couple of times due to a crazy Cocker spaniel. Absolutely brilliant service. Got a reply on both occasions in less 15 minutes. Ben followed up the following day to check how my dog was doing and if there had been any issues. Totally recommend the service.”

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Posted 4 years ago

“These guys are amazing. So helpful. Thank you B&D for the subscription.”

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Posted 4 years ago

“Such a useful, super speedy service that puts my mind at rest without needing to wait for a costly vet consult that may or may not be needed. I can really appreciate how valuable this will continue to be for me as a dog mum! Worth it just for the peace of mind alone, not to mention the professional advice.”

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Posted 4 years ago

“Ben was really helpful and got back to me super quick! The advise matched my own vets and saved me a costly out of hours trip Amazing friendly service”

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Posted 4 years ago

“Absolutely amazed with the service and how fast it was to get some advice, really really helped put my mind to rest before the vets visit, even very late at night!! Cannot thank you enough!!”

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Posted 4 years ago

“Very helpful and so efficient. Answered a question when I wasn't sure what to do. Will definitely use again and will recommend.”

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Posted 4 years ago

“Quick to respond and very helpful”

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Posted 4 years ago

“Rory was so helpful, explained his answer clearly and gave advice. He was reassuring and put my mind at rest. The replies were almost instant! Fabulous - thank you so much.”

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Posted 4 years ago

“Sent Vidivet a video message on a Saturday morning and Rory got back to me really quickly. After a couple of further questions Rory gave his opinion and advised a vet visit. My vet came to the same conclusion, which was reassuring.”

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Posted 4 years ago

“Just delighted with this service .. thank you for you advice”

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Posted 4 years ago

“My question was answered really quickly and helped put my mind at ease when my puppy was sick. A great service that I'm sure I'll be coming back to.”

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Posted 4 years ago

“Really helpful and kind”

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Posted 4 years ago

“Absolutely fantastic service! Super quick and helpful response, put my mind at ease especially given we were away with the nearest emergency vets an hour away. Thank you!”

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Posted 4 years ago

“Over the course of 4/5 days videvets Sarah abd Ben were in hand to advise when my 18 month old Bernedoodle had a nasty cut on her paw pad . The video text and audio responses were so quick, really helpful in that there were several options but above all really reassuring. Ben even followed up without me asking and we finally concluded a trip to the vet was required to be on the safe side but it stopped an out of hours panic appointment! Amazing service.”

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Posted 4 years ago

VidiVet is rated 5.0 based on 923 reviews