VidiVet Reviews

Name: VidiVet
Address: 110-114 Duke Street, Liverpool, Liverpool
Rating: 4.97

5.0 Rating 923 Reviews

99 %

of reviewers recommend VidiVet

Company Reviews

Metrics

Info

5.0

Based on 923 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About VidiVet:

Ask any question about your pet 24/7 via the VidiVet app. Our friendly vets send you a personalised video reply in next to no time.
Peace of mind in minutes.

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VidiVet 5 star review on 16th February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simple to use and I got a response almost instantly! Very impressed”

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Posted 4 years ago

“Quick and comprehensive response”

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Posted 4 years ago

“Very fast and well explained response. 👍🏼”

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Posted 4 years ago

“Incredibly impressed with Vidivet. It’s so reassuring to be able to quickly speak to a vet and get some help and advice. Cannot recommend this service highly enough.”

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Posted 4 years ago

“I cannot express enough how amazing this service is! As a first time Pup mum there are many worries and issues that I have came across and since joint Vidivet I have been able to relax knowing I can ask my questions via video or text or video my pup to show issues and a vet will get back to me within minutes with advice via a video message. Even better than that I have had them message again the following day just to check how things are going. Best service ever and highly recommend to all!”

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Posted 4 years ago

“Great response time, sound professional advice, invaluable resource to rely upon rather than having to ring local vets or rely on social media! Ben and Rory are our go to experts for anything and everyone dog related!!”

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Posted 4 years ago

“Excellent concept, reassuring advice, saved us an unnecessary out of hours vet visit. Very easy to use, and very quick response. Thank you!”

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Posted 4 years ago

“The VidiVet service is fabulous. I posted my concerns and received a reply within minutes. A video consultation, back and forth, ensued and I followed the advice given. My Jack Russell is now feeling much more comfortable and my mind is put at ease. Thank you Nick for your personal care.”

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Posted 4 years ago

“Really great quick service. Would highly recommend Thanks”

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Posted 4 years ago

“Amazing service, soooo supportive! First time I have used and we are VERY impressed!! Thank you, x”

VidiVet 5 star review on 10th November 2021

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Posted 4 years ago

“I can’t thank the Vidivet team enough, they supported me when I needed advice and support the most both late on a Saturday night with my poorly kitten and again early on Monday morning with our beloved boy Reuben. I had a video response within 4 minutes on both occasions to start the conversations and discussions for next steps. The service Vidivet provide is a total life saver and means I was not having to try and locate my local vet for advice out off hours. On each occasion our minds were put at rest and appropriate treatment plans were implemented Thank you to all at Vidivet. Claire Wolfenden, Reuben and Sabine.”

VidiVet 5 star review on 9th November 2021

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Posted 4 years ago

“Fantastic service from Ben and Rory at Vidivet. I have a very mischievous puppy and Vidivet's service has saved countless vet visits with their great advice and reassurance.”

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Posted 4 years ago

“This is the second time I’ve used VidiVet and I am so impressed. I got a response within minutes. I love how convenient it is and my dog hates going to the vets so this takes all stress and anxieties away!”

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Posted 4 years ago

“Absolutely excellent service. Logged on at 8am and had call at 8.30am. Great advice from Ben on the treatment for my dog when he was sick and had hives. Would totally recommend using Vidivet, Stress free for me and Frank. Totally deserve the 5 ⭐️”

VidiVet 5 star review on 8th November 2021

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Posted 4 years ago

“Fantastic service! So reassuring and quick to answer me. You absolutely put my mind at ease regarding my fur baby! I cannot thank you enough! Sarah”

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Posted 4 years ago

“Very quick reply and was great to get a follow up call the next day”

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Posted 4 years ago

“I contacted Vidivet yesterday as my puppy had a swollen eye. The service was excellent. Had a very quick and helpful response. I was also very impressed as the vet checked in again this morning to see how Lani was. Excellent service. Will definitely use again. Thank you Vidivet excellent , friendly and helpful response and saved me a vet visit and saved my pocket. Excellent”

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Posted 4 years ago

“Honestly Vidivet is great they reply very quickly and with a lot of information too. I’ve got more information on Vidivet about things then I have when I go to see my actual vet. I’m so glad I’ve got these guys just a message away as they really are brilliant and I would recommend to anyone”

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Posted 4 years ago

“Super Quick Response and settled a silent panic with the great guidance and saved a trip to the vet, I will defo use this service again if I have further issues with my little fur pups”

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Posted 4 years ago

“Ben got back to me very quickly and his advice really put my mind at rest - thank you for this service, it’s so useful and very much appreciated.”

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Posted 4 years ago

VidiVet is rated 5.0 based on 923 reviews