VidiVet Reviews

Name: VidiVet
Address: 44 Simpson Street, Studio N @ Digital House, Liverpool, 44 Simpson Street, Studio N @ Digital House, Liverpool, Liverpool
Rating: 4.97

5.0 Rating 880 Reviews

99 %

of reviewers recommend VidiVet

Company Reviews

Metrics

Info

5.0

Based on 880 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
On-time Delivery	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About VidiVet:

Ask any question about your pet 24/7 via the VidiVet app. Our friendly vets send you a personalised video reply in next to no time.
Peace of mind in minutes.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not really helpful I'm afraid. I would have thought more questions would have been asked to advise better; far too easy to say go to emergency vet. Disappointed.”

Helpful Report

Posted 7 months ago

Hi Sarah I wanted to reach out to you, personally as the founder of VidiVet, to say thank you for your feedback. Every review, both positive and negative, gives us a chance to learn. For us as a team of vets it is of the utmost importance that no pet is ever put at unnecessary risk. In most cases, the earlier an intervention is made, the more likely we are to get a happy outcome for both you and your pet by helping you determine if your pet needs to go to the vet at all, or in cases where they are already unwell, minimising their risk of deterioration of a case. On occasion this means that the recommendation will be to go to the vet as there is only so much we can do digitally to help you. Think of it a bit like NHS-111 for pets: they can help you make a decision to go to the doctor/hospital but ultimately can't give the treatment. We have reviewed the conversation you had with our vet and believe the advice given to you was appropriate. Your initial concern was given triage advice about what to do and how to monitor your dog. However, when you became more concerned later on, we felt it sensible to advise you of the next steps should your dog deteriorate overnight, including that you may need to go to an emergency vet if things got worse. This was so that you knew exactly what to do and when a trip to the emergency vet might be needed. Ultimately, for us, when a case is deteriorating and an owner is increasingly worried about their pet, then the next sensible step is to escalate the case to having some physical assessment: whether that is with your own day vet or the emergency vet overnight. In cases such as this, early intervention can mean the difference between a smaller or larger vet bill, and in severe cases even life and death. We are incredibly grateful for your opinions on your experience using VidiVet. Ultimately for us, the most important thing is that your pet is safe and well. Again, thank you so much for your feedback. Ben and all of the VidiVet Team

Posted 7 months ago

“Prices reasonable ! But pity Food always arrives late !”

Helpful Report

Posted 1 year ago

Hi Derek, Thank you for taking the time to send a review, but we think you may be getting VidiVet confused with your food subscription service. Your subscription service pay for VidiVet for all of their customers. VidiVet are completely independent to your food subscription and provide a veterinary teletriage service, which gives you access to UK registered vets 24/7. I would definitely recommend emailing your food subscription service if you are unhappy with their delivery, as I'm sure that they would value your feedback and the opportunity to look into this for you as a valued customer. May I kindly ask that you either remove you review, or amend it to reflect the interaction that you have had with VidiVet, most recently on 20th March. We hope that we will see you on the App again soon and that Piper is doing well!

Posted 1 year ago

“I'm phoned over the weekend and was sent a video advising me to wait until Monday to speak to Bella and duke staff. The concerns were about the noticeable and worrying weight loss of my dog following transition to Bella and duke raw food. I did not find the advice helpful. I have since spoken to Bella and Duke who were most helpful.”

Helpful Report

Posted 1 year ago

Dear Justine, Thank you for taking the time to leave us a review and we're sorry to hear that you were disappointed with our service. VidiVet is a completely independent source of veterinary advice, provided for free to Bella and Duke customers by Bella and Duke. We hope that you found the general advice related to weight loss given by VidiVet, with the interim steps to take and when you need to visit your vet, helpful. As an independent service, VidiVet do not have access to the Bella and Duke clinical nutritional information and therefore cannot accurately and safely advise on the specifics of their diets. Instead, we believe it's best for your pet to leave this to the nutritional team at Bella and Duke, with whom we are pleased to hear that you received some great advice. We really appreciate your feedback and will certainly be in contact with Bella and Duke about the extent of VidiVet's nutritional advice service. Hopefully this will prevent disappointment for other customers in the future. We hope to see you in the App again soon and thank you again for your feedback. The VidiVet Team

Posted 1 year ago

VidiVet is rated 5.0 based on 880 reviews