VidiVet Reviews

Name: VidiVet
Address: 44 Simpson Street, Studio N @ Digital House, Liverpool, 44 Simpson Street, Studio N @ Digital House, Liverpool, Liverpool
Rating: 4.97

5.0 Rating 896 Reviews

99 %

of reviewers recommend VidiVet

Company Reviews

Metrics

Info

5.0

Based on 896 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
On-time Delivery	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About VidiVet:

Ask any question about your pet 24/7 via the VidiVet app. Our friendly vets send you a personalised video reply in next to no time.
Peace of mind in minutes.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed advice about a wound healing on my dog and then later for a bout of vomiting. Both occasions the vet was quick to respond and gave very helpful and prefessional advice. I was not made to feel stupid and appreciated their warm caring response.”

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Posted 1 year ago

“I’m so very comforted to be able to call upon VidiVet. The first time I called for help I expected to have to wait a while for a response but a vet replied within 10 mins! Each time I’ve called now the vets have been amazing and given great advice. I wouldn’t be without them now - try certainly supported me well over this bank holiday weekend when both my girls were poorly. They even checked in with me the next morning following my evening call. You are a brilliant service VidiVet- thank you so very much Jxx 🐾🐾”

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Posted 1 year ago

“This is a very good service. I asked for help with my older dog when we were away for a few days and couldn't reach my own vets practice at night. The Vidivet app was a life saver and I think it only took 15mins to receive a video reply from a vet to advise us on how to help our dog. This is a fantastic app and easy to use, also it saves alot of money not having to pay to see an emergency vet.”

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Posted 1 year ago

“excellent, efficient service”

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Posted 1 year ago

“Absolutely amazing service. My pup had a problem and I didn't have a vehicle for a few days to get him to the vets. It wasn't an emergency but I was worried so I sent a photo In to VidiVet and Dr Luisa was amazing, so helpful, informative and we did what was advised and so far so good! Would happily use again and recommend the service.”

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Posted 1 year ago

“What a fantastic service. Didn’t want to trouble the vet for an appointment and VivVet gave me great advice to make that appointment. Quick response from a lovely vet who gave me a lengthy feedback to my message. We always use VidiVet in the future. Can’t thank them enough.”

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Posted 1 year ago

“Absolutely fantastic service. Any small worries you have about your pet and Vidivet is a fantastic service to use.”

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Posted 1 year ago

“The vets give me peace of mind. It's so helpful to be able to just ask a vet without having to ring up our usual and speak to someone out of hours when something could be nothing.”

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Posted 1 year ago

“Excellent service - a very quick response to my enquiry that put my mind at ease and gave really useful advice.”

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Posted 1 year ago

“Excellent. I used ViviVet recently and the quick response, advice and reassurance I received was impressive. I made contact through the messaging facility but the response by video made it a much more personal experience. This is a brilliant service, easy to use and so good to know it is there if needed. Thank you.”

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Posted 1 year ago

“Got a kitten last week. As a first time pet owner I was anxious about everything from my kittens behaviour to how often they were going the toilet. I paid for Vidivet the next morning and with 25 mins I got a response that totally put my mind at ease. I'd recommend it to any pet owner especially those who are anxious about first time ownership!”

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Posted 1 year ago

“Awesome! Answer from Dr Sarah in less than 5 minutes. We get this free from our vet practice-even better!”

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Posted 1 year ago

“As a pet owner, it’s always a worry when one of your furry friends is out of sorts. That magnifies when it’s outwith your normal vet working hours, and there’s a potential wait to be able to speak to someone without incurring the large cost that comes along with an out of hours appointment. VidiVet takes care of that! As part of our practice OOH service, we can contact VidiVet for help and advice. A quick text message or a video to submit your query, and then one of the lovely VidiVet team will respond. I’ve used the service a few times now. Response time is always very good, all the vets are very friendly and genuinely want to help. It’s great way to ease your mind, get some advice or confirm that you need some input from your own vet. Theres also a follow up message to check that everything is OK. Genuinely a great service and highly recommended.”

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Posted 1 year ago

“Really helpful advice from the vet, when it wasn't even about my pet, it was more a welfare concern as a bird was in my garden and looked hurt”

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Posted 1 year ago

“amazing service. immediately available and always detailed helpful responses.”

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Posted 1 year ago

“Really helpful to get advice without having to travel with my cat to the vets. Advice given was sound and sensible.”

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Posted 1 year ago

“Absolutely love Vidivet. Always makes me feel so comforted to know i have them on an app and they answer so promptly and make me feel at ease. The best 👍👍👍”

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Posted 1 year ago

“Very impressed with the speed and advice given. Did have a problem in trying to load a photo but sorted it out😊.”

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Posted 1 year ago

“Once my complaint was entered, I was responded to very, very quickly with all the information and more to ease my mind with several ways to try ease my dogs symptoms, thank you so much for the invaluable information at such a fast responce”

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Posted 1 year ago

“Great and professional”

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Posted 1 year ago

VidiVet is rated 5.0 based on 896 reviews