VidiVet Reviews

Name: VidiVet
Address: 110-114 Duke Street, Liverpool, Liverpool
Rating: 4.97

5.0 Rating 923 Reviews

99 %

of reviewers recommend VidiVet

Company Reviews

Metrics

Info

5.0

Based on 923 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About VidiVet:

Ask any question about your pet 24/7 via the VidiVet app. Our friendly vets send you a personalised video reply in next to no time.
Peace of mind in minutes.

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VidiVet 5 star review on 16th February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful and quick to respond. Thank you.”

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Posted 4 years ago

“First time I used Vidivet and my partner and I were so impressed by the speed and quality of response and customer service from a vet on a bank holiday Monday! Totally put our minds at rest and we knew what to do and when, instead of agonising over what to do.”

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Posted 4 years ago

“Amazing service would definitely recommend! I've had Basil for less than a week and I've already used VidiVet twice. Both times I had a response within minutes. Makes me feel much more secure knowing I have access to a Vet almost instantly.”

VidiVet 5 star review on 6th January 2022

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Posted 4 years ago

“so helpful and reassuring! i got a response within 20 minutes and some amazing advice”

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Posted 4 years ago

“Excellent service - professional response, prompt and clear. I’m very impressed!”

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Posted 4 years ago

“I'd never heard of vidivet but joined as it's offered by my vet for their clients. Over the Christmas / new year period when my vets aren't open being able to ask vidivet questions relating to a couple of not so festive mishaps my pets have got themselves into has given me incredible peace of mind. They usually reply within a few minutes (even in the middle of the night it was only a couple hours) and it's so much better than a google search filled with horror stories when you see a friendly face with reassurance personalised to your own pet. Would 100% recommend their kind, professional and reliable service.”

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Posted 4 years ago

“Fast and helpful - very useful to have a quick opinion, and even better that this is not chargeable.”

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Posted 4 years ago

“Wouldn’t be without this fantastic service now. Always a quick, professional response and completely puts my mind at ease.”

VidiVet 5 star review on 3rd January 2022

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Posted 4 years ago

“An excellent service. Ashleen was reassuring, friendly & efficient. Worth every single penny! If you’re like me, a price can’t be put on piece of mind for our furry children. So glad to of found Vidivet”

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Posted 4 years ago

“Extremely helpful and patient especially as I was feeling very unwell and struggled with the technology! Definitely put my mind at rest in a very timely manner. An excellent benefit to have. Thank you.”

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Posted 4 years ago

“Sent a video with some questions regarding my dog. Received a very prompt reply, asking for more detail, so replied and again got a very timely and thorough response.”

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Posted 4 years ago

“My puppy was poorly and I remembered as a Bella & Duke customer you have access to the online Vets. What an amazing service. I asked my question and they sent me a video back about what to do. They even checked that my puppy was ok a couple of times after that. Don’t hesitate to use this fantastic service. All the vets were so caring and knowledgeable.”

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Posted 4 years ago

“I’m am so impressed with this service. I used it for the first time yesterday & sent a query via text about a worry I had for my 10 year old Yorkshire terrier & was absolutely overwhelmed to receive a video call back within 10 minutes with advice on what to do. I will highly recommend this app to my fellow fur baby parents.”

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Posted 4 years ago

“Caring, efficient service. I like the platform flexibility of video, audio and text. Used twice for post-surgical advice and after dog ate something he shouldn't have ! And it was really helpful both times and moved things on in a positive way. Highly recommend.”

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Posted 4 years ago

“Very helpful and easy to use. Better than my own vet.”

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Posted 4 years ago

“Great service and amazing staff who genuinely care. Thank you for all your help x”

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Posted 4 years ago

“Fantastic service. Put our minds at ease and explained possible causes. Response time was so quick. Thank you again, just wish this service was available for our older dog 15 years ago. Thank you again”

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Posted 4 years ago

“Very helpful.”

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Posted 4 years ago

“I can't rate this service highly enough, I video called them on a Sunday night and they video called me back straight away, I then had a further two video calls to determine what may be wrong with my dog. I have this as part of my subscription with Bella and Duke and think its a fantastic idea.”

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Posted 4 years ago

“On the two occasions I have used Vidivet (so far) I cannot praise them enough. They are so kind and helpful. I’m so thankful to have access to a brilliant platform”

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Posted 4 years ago

VidiVet is rated 5.0 based on 923 reviews