VidiVet Reviews

5.0 Rating 880 Reviews
99 %
of reviewers recommend VidiVet
5.0
Based on 880 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service, Courier
On-time Delivery
98%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read VidiVet Reviews

About VidiVet:

Ask any question about your pet 24/7 via the VidiVet app. Our friendly vets send you a personalised video reply in next to no time.
Peace of mind in minutes.

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VidiVet 5 star review on 1st April 2024
Joy
VidiVet 5 star review on 2nd October 2023
Karen K
VidiVet 5 star review on 31st August 2023
Carol J
VidiVet 5 star review on 24th June 2023
Steve
VidiVet 5 star review on 24th June 2023
Chris
VidiVet 5 star review on 24th June 2023
Chris
VidiVet 5 star review on 24th June 2023
Deborah
91
Anonymous
Anonymous  // 01/01/2019
Asked vets opinion on my dog's condition who we suspected a stroke was occurring. Response was good within 20 mins but content was awful. She was a passenger in a car her child while trying to talk to me. Child was active in the back seat and across her shoulder. Not sure she had even looked closely enough at the video I sent to comment accurately. She hung up abruptly in mid sentence when child started talking to her. Pretty useless service. Wont be using VidiVet again. Added Comment: VidiVet have adsued me they have now changed their policy so vets cant respond while in a car. Good response to my experience and hope this improves the service for others.
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Posted 7 months ago
Used a couple of times. I was looking for advice while I couldn’t get to a vet to ease my poor pets struggles and both times all I was told was “not sure - go to the vet” From reviews online all I can gather is this app is useful for new dog owners - vets came across as smug and unempathetic. Useless.
Helpful Report
Posted 11 months ago
Hi Anonymous, Firstly, thank you for taking the time to leave us a review! I have reviewed the conversations that you had with our vets on the app and am sorry to see that you are disappointed. VidiVet is a triage service that is provided to you via your own 'in person' vet practice. When a user presents a clinical problem (i.e. a pet with symptoms of illness), as you did, we will always evaluate the information that you provide us with and advise you as follows: 1) Whether you need to see a vet for a consultation 2) In what time frame this visit should take place 3) Where appropriate, any steps that you can take at home Please do feel free to reach out to us at support@vidivet.com if you would like to further discuss this and we would be happy to chat to you! Have a lovely weekend and we hope to see you on the VidiVet app again soon.
Posted 11 months ago
VidiVet is rated 5.0 based on 880 reviews