VidiVet Reviews

Name: VidiVet
Address: 44 Simpson Street, Studio N @ Digital House, Liverpool, 44 Simpson Street, Studio N @ Digital House, Liverpool, Liverpool
Rating: 4.97

5.0 Rating 896 Reviews

99 %

of reviewers recommend VidiVet

Company Reviews

Metrics

Info

5.0

Based on 896 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
On-time Delivery	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About VidiVet:

Ask any question about your pet 24/7 via the VidiVet app. Our friendly vets send you a personalised video reply in next to no time.
Peace of mind in minutes.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service. Our dog had an undiagnosed injury, 3 days before Christmas. Our local vet was operating limited hours, and recommended monitoring. Vidivet helped us manage our worries, providing thorough feedback based on the videos we submitted. Will use again if needed.”

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Posted 2 years ago

“I contacted VidiVet as my Cockerpoo suddenly had lots of scabs on her head and was itching. It was over the Christmas and New year period and is the 1st time I've used or contacted any vet with a concern. I received a response almost immediately and am super happy with service and advice I received. Thank you and happy new year.”

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Posted 2 years ago

“Thank you for your quick response to our query. You have realistic advice and also covered the potential treatment pathways. You respected my decision that surgical/diagnostic intervention was not an option, and gave alternative and safe advice. Thank you James and Luisa for your messages.”

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Posted 2 years ago

“What a fantastic service this is. Really helped reassure me when my Lab stole something from the table! Quick response to my concern by Nick via a video message. Kind, knowledgeable and reassuring. Thank you!”

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Posted 2 years ago

“I have used VidiVet on several occasions, they are so prompt in replying and they gave great advice, pleasant lovely vets who are understanding and have helped us with our dog”

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Posted 2 years ago

“Really helpful service. When you're a first time dog owner and you think there's something wrong, it's so amazing to be able to use this service. Thanks so much”

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Posted 2 years ago

“Great service. Super quick replies and really helpful team.”

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Posted 2 years ago

“Have been very helpful considering we are first time dog owners. VidiVet have responded quickly with easy to understand answers and very supportive”

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Posted 2 years ago

“Great service. The speed of reply and the depth of knowledge shown was amazing. All explained in a straight forward manner and gave so much more information than I've ever received from an in person vet. Can not recommend more. Thank you.”

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Posted 2 years ago

“Very quick response from vidi vet after I contacted them by message. The video message put my mind at rest and prevented a unnecessary visit to the vets,also saving me time and money.”

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Posted 2 years ago

“Used VidiVet for the first time last week and have to say how quick the response and advice given was excellent. This would be my first port of call before taking my dog to the vets. Thanks a million David”

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Posted 2 years ago

“Received professional, concise and very helpful advice when contacting VidiVet.”

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Posted 2 years ago

“Used VidiVet fir the first time last week. The service was exceptional. Quick, friendly, professional advice given. Would definitely use this service again and would highly recommend.”

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Posted 2 years ago

“The best and responsive vets !”

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Posted 2 years ago

“Really easy, lovely vets and even did a follow up check in!”

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Posted 2 years ago

“I got a response to my question almost straight away, and the advice was very thorough. I can’t fault the service I received at all, thank you!”

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Posted 2 years ago

“Excellent service with vets who really pay attention and give such thorough and helpful advice and guidance.”

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Posted 2 years ago

“Can not fault the service I received at all. Louise and Claire were so helpful and reassuring. An absolutely amazing service, and I have recommended this service to all of my friends who have pets. Thank you again for all of your help and extremely quick replies xx”

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Posted 2 years ago

“Thank you for the help this year with some of the queries that we have had you always respond straight away with expert advice. Have a merry Christmas 🤶 🎅🎄🐶”

VidiVet 5 star review on 24th December 2022

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Posted 2 years ago

“Excellent service! Easy to use and a prompt response.”

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Posted 2 years ago

VidiVet is rated 5.0 based on 896 reviews