“On to my third attempt to call their customer service regarding my renewal, second attempt was 20 minutes on hold to be rung off and disconnected, what a great customer service, and at 20p a minute, not happy. My third attempt is currently at 11 minutes 38 seconds.
The policy was changed from Debenhams, and the renewal was over £100 more than the cheapest quote. I can't talk to them, because I'm constantly on hold, so I won't be renewing with them, nor would I recommend them to anyone.
I can't even find any online contact through the website or customer portal. Very poor indeed.”
“I tried to contact someone from this company (12/07/2021) by phone by email...noboby ...I just want to let them know I sold my car and I do not nrrd insurance anymore...today is 19/07/2021...still anyone want to talk to me or to listen...the worst company ever....”
“This company doesn't even deserve 1 star! I have been calling, emailing and sending call back requests all week now. I have car insurance that needs to be transferred onto another vehicle and i cant get it taxed or drive it because of this sham of a company. Really don't know where to go with this next. I am so frustrated with such unprofessionalism”
“I took a policy online yesterday for my car VU14LPO payed the first payment received email as attached confirmation of set up and payment and to wait 24 hours for log in details. So this morning still nothing and showing not insured. So tried to call customer service from email to be passed to 5 different people and told no record so where did my payment go and why no policy. He then said all can do is wait that is not good enough this is a total joke no policy 70 pound down and passed to 5 different people that is not good customer service and I'm left with nothing tild to wait ?”
“Send 5 times higher quotes when called they said can't do anything ask them not to renew my policy still got a email saying we haven't heard from you called them again after long que coz wait a moment and put phone down”
“As a customer for 3 years now my premiums have gone up each year had no claims had to go third party fire and theft as fully comp would of been an extra £500 per yr so after this comment doubt I’d get the £100 voucher definitely will be changing my provider next year”
“This company stole extra money from my account. When I challenged them they basically refused to refund me the £200 taken. Despite evidence! And told me it’s not their problem as I used a comparison website to take out my policy. So I requested to cancel which again they wanted to charge me, even though my policy had not started. Took them 2 weeks to cancel my policy. I have spoken to over 7 advisors, who fobbed me off daily. The only person who managed to help me and get this resolved was Chris from the complaints department. After being told for 2 weeks to wait and basically stop calling, when trying to get my money back. Spoke to Chris this morning and had got a refund the same day. So thank you Chris! The rest of the staff I spoke to such as Tiffany and Sphe are useless. RUDE and have 0 customer service skills. I wouldn’t recommend this company to anyone, 2 weeks of hassle, TRYING TO GET MY MONEY BACK! They ignored my emails also. So avoid spend and little extra and go with a company with a good reputation. As I can only imagine the headache if you need to make a claim.”
“Been with Debenhams car insurance for the past 2 years, received my annual car price quote which was fine! However when I rang up I got a rude lady on the phone when I gave her my reference number they tried to add an extra £400 on to my policy all because I was moving house address! Even tho everything else on my policy was the same even a home drive to keep my car parked on was the same, they wanted to charge me extra £400 Which I think is discrimination, may have to make a switch next year I’d prefer a car insurance that values there existing customers”
“have made a complaint via web site no one has contacted, asked for a call back ,must be on a long wait .Avoid. is this the way you treat new customers shocking”
“£200 to add business cover and lose out massively if i cancel. Set up an account with debenhams and now have a company with the highest fees possible! AVOID”
“I am 52 yrs old, drove a car since the age of 17, and this has to be the worst insurance company, I have ever experienced. The worst of the worst.
Stay away”
“TERRIBLE COMPANY!!! Rude and unprofessional customer service. I initially forgot to add my partner to the policy, called within hours of taking the policy out and had to £50 for the change. Now I’ve bought a new car and want to change the policy and it’s costing me £208. I also didn’t repair that the pay monthly option was funded by a credit agreement with over 50.4% interest!!! Absolutely ridiculous and I will not use this company ever again!!!”
“Paid my insurance renewal and they decided to refund it to me 5 days later after an hour on phone got it sorted and they said they would cancel refund, 2 days later it hit my account another hour phone call they took payment no apologies or explanation”
“0 !!! When my husband Accidentally clicked on a box 20 years he thought was driving experience. They said we have supplied false information.
It was a no claims box that he should of entered 1 year.
We had to cancel the policy £75 charge +another £30 for one month insurance. We paid £85 for the whole year allready!!!!
Then we were threatened if we didn’t pay the £30 we have a bad dept against us!!!! Absolute disgrace of a company!!!!!!!”
“I would have given -5 stars if that was an option but unfortunately there isn't one.
Since I went with this company, they did not tell me from the very beginning the policy will be funded through a finance company so I ended up with a finance account on my credit file which isn't what I ever wanted. Then 2 times I have tried to change my car as I wanted to buy new one, and both times they came back to me saying the insurer does not want to insure me on the new vehicle both times and I had 3 months left to the renewal always paid on time and everything so if I were to cancel I would lose all these period I was with them and lose my built no claim bonus with these guys.
Also the assistants on the phone all the time very rude and bored of their job, I suggest them to change their life if they're not happy with it. And finally in the middle of my time with them, I have been noticed they have been bought by some other company and there is nothing I can do if I am not happy with it just carry on with the new one. Don't choose them guys, there is plenty options out there, you will regret it with these guys.”
“RIP OFF! Staff has bad attitude! Bought car insurance and they wanted the paper part of the driving licence??who has that these days ?? so they cancelled it, tried to reinstate it 12hrs later and they said you owe us £180 for the 2 weeks!!!”
