This company stole extra money from my account. When I challenged them they basically refused to refund me the £200 taken. Despite evidence! And told me it’s not their problem as I used a comparison website to take out my policy. So I requested to cancel which again they wanted to charge me, even though my policy had not started. Took them 2 weeks to cancel my policy. I have spoken to over 7 advisors, who fobbed me off daily. The only person who managed to help me and get this resolved was Chris from the complaints department. After being told for 2 weeks to wait and basically stop calling, when trying to get my money back. Spoke to Chris this morning and had got a refund the same day. So thank you Chris! The rest of the staff I spoke to such as Tiffany and Sphe are useless. RUDE and have 0 customer service skills. I wouldn’t recommend this company to anyone, 2 weeks of hassle, TRYING TO GET MY MONEY BACK! They ignored my emails also. So avoid spend and little extra and go with a company with a good reputation. As I can only imagine the headache if you need to make a claim.