“Sold my car so no longer needed insurance. After i cancelled, the fee was equivalent to 4 minths worth of payments. I didnt even know I was insured with these until I tried calling Debenhams. Operator was patronising and I will not be returning to this company”
“the worse company insurance ever, even i cancelled insurance after 6 days , they never refund any money from my deposit but they still took the money from my bank account, trying a month to sort this out but still waiting. such a robbers , please stay ware and way from this”
“DO NOT USE THEM!!!!
They’re an unethical company, and if you choose to leave them they refuse to forward you your no claims bonus details. They reply to your requests with the same email over and over knowing they’re doing it purposely to cause you financially struggles with your new insurance.”
“Absolutely disgusting customer service. Rang 4 times, on hold for 2 hours in total, cut off 3 times, then told cant renew due to offices closing 2 hours after i had been on the phone”
“Never use this company again, absolutely unprofessional been trying to sort my renewal, unhelpful hung the phone up on me while I'm speaking very poor customer service, I was thinking of renewing my policy with them to save myself from going through the process of new application etc, but now after the 3 days of messing around I will not be renewing with vavista”
“Where do I start
1) trying to get thorough to them on the phone is a mission on its own,the automatic service justice keeps repeating over and over.
2) when I did get through to speak to someone they took my details then they cut me off after 6mins before completing the query with me.
3) I still can't get through after trying several times over a 1hour period
4)I wish I had never taken out a policy with them, I would have given them no stars if I could have done so”
“My Name is Denzel, I bought an insurance from vavista few weeks ago, during the lock down, not upto one month, I had my insurance with vavista cancelled. Immediately they started asking me to pay for cancellation fee, refused to pay as it wasn't my fault, now they're sending collection bureau . They are fraudsters I think, worst insurance ever. I call them cons. . Becareful with vavista, not a good people. They're cheats. I say becareful and avoid vavista...”
“Terrible insurance company, they will say they charge you £35 to cancel it before 14 days but I got charged £60 to cancel it and they told me your insurance is running until 29/07/20 but on 28/07/20 i got a message saying this.
Your car insurance policy is now cancelled. It is an offence under the Road Traffic Act 1988, to drive or use your car on the public highway without insurance.
Not only did they charge me double to cancel it but also they shortened one day of my insurance, just stay away from these scammers, they want your money and they don’t care sbout costomer service, I was on a phone call with costumer service and they hanged up the phone on my face... rubbish company”
“Waste of money and time rude people. Not proper reason and explanation for cancel not started yet insurance. I have paid upfront £250 deposit and they don’t want give me back.”
“Highly not recomanded if you chose to pay monthly... you will be transfered to make credit to pay it at a company named Creation and these bastards playing with your money/insurance how they like !
One Star is too much for that !”
