Name: TreatBox
Address: 1 Maunsell Road,, 1 Maunsell Road,, East Sussex
Rating: 4.79

“No comprar desde España. El paquete ha sido retenido en aduanas y despues de 1 mes de gestiones por llevar dentro cosmeticos y "alimentacion" (1 galleta) me piden 62€ para que siga a su destino. Finalmente el paquete volvera para atras y nunca lo llegare a ver. Me gustaba mucho pero es imposible que llegue a España.”

Helpful Report

Posted 2 years ago

Hola, Gracias por tomarse el tiempo para dejar su reseña. Lamentamos mucho que su experiencia no haya sido la que esperaba. Todo lo que se incluye en TreatBox requiere mucho tiempo, amor y cuidado para garantizar la mejor experiencia posible para nuestros clientes. Lamentamos mucho que haya sentido que esto no se cumplió y estaremos encantados de rectificar cualquier problema que haya recibido. Si podemos ayudar más con esto, envíenos un correo electrónico a hello@treatboxuk.com. Muchas gracias - Treatbox 💗

Posted 2 years ago

“Sadly my friend never received it. I specifically chose a company that do letterbox deliveries as my friend only gets home late evenings and lives alone. Royal Mail shows it’s been delivered with a proof of image of delivery with someone holding the box with their hand all over the details. I therefore can’t even confirm that it is the actual box addressed to her and secondly someone is holding the package. There would have been no one at the residence. I can only assume Royal Mail has delivered it to the wrong address. So sad a I can’t afford to send her another one and it meant so much to me when I received mine. :(”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - Treatbox 💗

Posted 2 years ago

“NOT RECEIVED IT!!!!!!”

Helpful Report

Posted 2 years ago

Hi Luisa👋 Thank you for taking the time to leave your review. We're sorry to hear your having problems with your order. We have had a look into the issue and it seems that Royal Mail attempted to deliver your item but the address was inaccessible. If you need any assistance and can help you further with this please do email us at hello@treatboxuk.com Thank you so much - Treatbox 💗

Posted 2 years ago

“Looks nothing like the box online! The biscuit I received was broken. The writing in the card was terrible, unable to make out the words in the card I therefore threw it. Very little pink shredded tissue. On the whole very disappointed and will not use again.”

Helpful Report

Posted 2 years ago

Hello Jodie 👋 Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - Treatbox 💗

Posted 2 years ago

“My package was delivered to the wrong address and rather than sending out a new box to the correct address I have been told it’s under investigation with Royal Mail which is not my fault and now my friend won’t be receiving her gift. Nor have I received a refund!”

Helpful Report

Posted 2 years ago

Hello, Thank you for leaving us your review. We would like to extend our sincere apologies for the recent experience you had with your order. It deeply concerns us that you had to face these issues with Royal Mail, and we truly understand how frustrating it must have been for you. Please know that we take such matters seriously, and we are committed to resolving this situation for you as swiftly as possible. In accordance with both our company policy and Royal Mail's procedures, an investigation will be initiated to locate your order. We are delighted to learn that your order was retrieved and redelivered, which has also been communicated to you via the email chain. Once again we are sincerely sorry for the inconvenience caused by this. If you require any further assistance, please do not hesitate to reach out to us. Thank you - TreatBox xo

Posted 2 years ago

“Haven’t received order yet, Royal Mail website is a nightmare to use and cannot collect my parcel from the post office or delivery office”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. I'm sorry to hear about the issues you faced with the Royal Mail website and your order delivery. It seems like there was an attempted delivery the next day, but unfortunately, no one was available to receive the parcel. As stated on our website, the special delivery option is a signed-for delivery service to ensure the safe receipt of your items. I've taken a look at the tracking information, and I'm pleased to see that your order was successfully collected. We're glad that this matter has been resolved for you. If you require any further assistance or have any questions, please don't hesitate to reach out. We're here to help! TreatBox xo

Posted 2 years ago

“It was not received, therefore I cannot write a review!!”

Helpful Report

Posted 2 years ago

Hi Anne, Thank you for leaving us your review. We are so very sorry to hear you have had issues with the delivery of your order. We really want to resolve this for you and have had a look into the issue and can confirm that order was delivered as addressed on the 21st of December 2023. If this is not the case please can you contact us at hello@treatboxuk.com where we can raise this with Royal mail. Thank you xo

Posted 2 years ago

“Order was cancelled with no explanation. When I contacted I was told that it was an issue with the website as I shouldn’t have been able to order in the first place, I should add that I had made a 2nd order shortly after the first. When I asked for my order to be fulfilled as I had made a second order was told that no it couldn’t and to purchase the item I had originally ordered I needed to make a further order of a TreatBox and add on item. As I had already made a purchase I really couldn’t see the issue with then sending the add on item as I understood it would arrive separately. (It was £5 celebration birthday chocolates) All I was told was no and a final email saying ‘thank you for your feedback’ Incredibly poor customer service and absolutely would not order from them again or recommend TreatBox. The gifts were for my daughters 18th and I’ve since found most of the items elsewhere and put together my own gift box. So thank you TreatBox for the ideas but what a disappointing experience. For a small company you did nothing to correct something that was your mistake in the first place.”

Helpful Report

Posted 2 years ago

Hi Kelly, Thank you for leaving us your review. We would like to extend our sincerest apologies for your recent experience with us not meeting your expectations. We truly appreciate your feedback and understand your frustration. When your initial order was placed and shipped, a subsequent order for an add-on item was made. Unfortunately, our system requires add-on items to be purchased alongside a box order at the same time. As communicated to you straight away, Since your first order had already been shipped, we were unable to process them together, which resulted in the refund for the add-on purchase. We understand that this situation was disappointing, especially since the add-on item is not available for standalone purchase. We sincerely apologise for any inconvenience this may have caused. We hope that the items from your initial order were still enjoyed. Once again, we apologise for any inconvenience and hope that you will consider giving us another chance to serve you in the future. Thank you - TreatBox xo

Posted 2 years ago

“I made an error when placing my order, I realised this as soon as I checked out so I contacted them as per their T&C's (5 minutes after placing the order), asking if I could amend the order or cancel. I then received a response email at midnight saying that the order could not be edited, and could not be cancelled as it was past the 30 minute mark of requesting to cancel. I'm not sure how they worked that out as I emailed after 5 minutes asking to cancel if the order couldn't be changed. I was then told my only option would be to accept the delivery and then send the package back at my own cost. So now I have a treatbox that I do not want and received no help from them when trying to fix the issue.”

Helpful Report

Posted 2 years ago

Hey, Thank you for taking the time to leave us your review. We sincerely apologise for the challenges you encountered with your order. Upon reviewing our communication records, it appears that you had intended to apply a 10% discount at checkout but forgot to do so. Subsequently, you requested a refund for the discount. Regrettably, our policy dictates that we cannot refund discounts once an order has been processed. We understand the inconvenience this may have caused. Furthermore, we acknowledge that you requested to cancel the order after it had already been shipped. We are genuinely committed to resolving this matter and deeply regret that our previous attempts to assist you did not meet your expectations. Please don't hesitate to reach out if you require further assistance, as we are more than willing to help. Thank you - TreatBox xo

Posted 2 years ago

“Item not received. Now day 10 since ordering. Emails to the only contact point for treat box kept returning generic worded emails, with no personal approach. Emails just keep saying I have to wait 14 days for it be counted as lost (in line with Royal Mail policy) in Order to get a refund. No alternatives given or as per request to contact Royal Mail to get a better update?! I would just of liked my friend to receive the gift in time for Xmas as expected, which clearly isn’t going to happen now!!! Item clearly shown on tracking as bouncing between depots with Royal Mail, and is not going to be received so it would of been a much friendlier and thoughtful approach if they could just re-send a new box - especially considering the time of the year! Will not use this company again, and cannot recommend.”

Helpful Report

Posted 2 years ago

Hi Laura, Thank you for leaving us your review. We sincerely apologise for the experience you've had with the delivery of your order. Your satisfaction is of utmost importance to us, and we truly wish we could hand-deliver every package to ensure a seamless experience. However, we rely on our shipping partners to fulfil deliveries, and occasionally, despite our best efforts, delays and losses can occur. It's essential to note that while we make every effort to communicate effectively, Royal Mail's 48 and 24 delivery services are not guaranteed, as confirmed by Royal Mail themselves. For RM 48 tracked shipping, if an order isn't received within 14 working days from the dispatch date, it is considered lost, and we are more than happy to arrange a replacement or refund. Similarly, for 24 tracked shipping, if an order isn't received within 7 working days from the dispatch date, it's classified as lost, and we promptly issue a replacement or refund. We're pleased to see that a refund was processed promptly once the stipulated time had passed, but we understand the inconvenience this may have caused you. Please accept our sincerest apologies for any frustration or inconvenience you experienced during this process. Thank you for your understanding, and if you have any further concerns or questions, please don't hesitate to reach out. Thank you - TreatBox xo

Posted 2 years ago

“The advent calendar is an absolute joke. £95 and the first two options are colouring pencils worth about £1 and the second is diy decoration kit.Nothing like starting this advent with bang. Treatbox you should be embarrassed.”

Helpful Report

Posted 2 years ago

Hello Mrs. S, I appreciate your feedback regarding our advent calendar, and I'd like to address your concerns. First, I'd like to gently remind you that the advent calendar contains surprises for each day of the month, and it may not be fair to judge it solely based on the first few days. After all, how can one accurately review something they haven't fully experienced? I want to clarify that I am not embarrassed about our product. In fact, I have carefully curated the advent calendar to offer a diverse range of surprises throughout the month, and the products you have found in the first few days of advent are often featured throughout our ranges. The lower value of day 1 has been intentionally balanced to allow for higher value and substantial gifts in the later days of the calendar. We believe that as you continue to open day, you'll find the overall value well exceeds the £95 price tag. In fact, when you add up the full value of the advent calendar, you'll find an RRP of £140. We value your input and hope that as you progress through the advent calendar, you'll discover the true delight it has to offer. Thank you for giving it a chance. Best regards, Zoe

Posted 2 years ago

“Still have not received my £47 10-piece treat box. I missed my initial delivery due to being hospitalised a week ago but a week on and I still haven't received my item. This was a birthday present for a friend and I was really looking forward to giving it to her because it looked great but still no sign of it a week after her birthday especially considering I paid extra for faster delivery.”

Helpful Report

Posted 2 years ago

Hi Rebecca, Thank you for taking the time to leave us your review. We're genuinely sorry for any inconvenience you experienced with the delivery of your order. I can see you selected the special delivery service, which, as stated on our website, does require a signature upon delivery. We apologise for any oversight in this matter. On a brighter note, it's fantastic to see that our customer service team promptly resolved the issue for you. They're always ready to step in and make things right. We hope this minor setback hasn't dampened your spirits and that you're doing well. Your support means the world to us, and we can't wait to have the opportunity to serve you again soon. Thank you - TreatBox xo

Posted 2 years ago

“Hi, the order never arrived. And it was for my sister who was getting over her divorce. As I live abroad. I didn’t bother taking it further. Will not order again.”

Helpful Report

Posted 2 years ago

Hello there! I am sorry to hear this, I took a look into your order and can see it was delivered on the 1st of April, with tracking number FR064808890GB. We are sorry to hear this didn't reach your Sister, had we known there was a problem we would have been more than happy to investigate this and even replace the box if needed.

Posted 2 years ago

“Overpriced and quality not at all what I expected. Very disappointed.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - TreatBox 💗

Posted 2 years ago

“This item has still it been delivered.”

Helpful Report

Posted 2 years ago

Hi Kerry, Thank you for taking the time to leave us your review. We are so sorry for the issues you received with receiving your order. As mentioned in our email communication, Sadly, your order is still in transit with Royal mail which we are deeply sorry for. It is very frustrating for us as well as our customers. We have send out a replacement order which you should receive any day now. Please do let us know if you have any further questions or concerns. Thank you again for your patience with the situation. TreatBox xo

Posted 2 years ago

“Didn't recieve either box and was told I need to pay more money to have it resent”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave us your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met. As mentioned in our email communications, sadly the shipping address provided was an incorrect shipping address which resulted in the order being returned back to us. We completely understand your frustration and have offered multiple resolutions which we are still happy to provide. We recommend to avoid any similar issues, please double-check the accuracy of the address you provide during the order process. We're here to assist you at every step and ensure a smooth shopping experience. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - TreatBox 💗

Posted 2 years ago

“Really disappointed. Purposely chose this as something different for my friend who’s going through a tough time. I thought it hadn’t been delivered , took a week of the team saying they thought it was lost to then say it was delivered. I spoke to my friend and realised I had accidentally put my friend’s previous address down, she went to the property and the lady clearly stated it wasn’t delivered. The picture was not the correct door. When I asked the team to support with this they said as I’d put the wrong address there was nothing they can do. I have since tried to go through Royal Mail myself but as it was from the company they will not do anything. I fully appreciate I made a mistake but it doesn’t take away there was a problem with delivery. Now I’m £25 down and my friend didn’t get anything. My advice- stick to flowers!”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave us your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met. As mentioned in our email communications, sadly the shipping address provided was an incorrect shipping address which resulted in the order being posted as addressed, which was sadly not the address you needed it to go to. I can confirm that your order was fulfilled sufficiently and correctly on our end and dispatched and delivered to the address provided by yourself on the order. Please see our T&Cs for further information regarding placing your order and providing the correct delivery details. We cannot be held responsible for any incorrect information provided. We completely understand your frustration and offered multiple resolutions which we are still happy to provide. We recommend to avoid any similar issues, please double-check the accuracy of the address you provide during the order process. We're here to assist you at every step and ensure a smooth shopping experience. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - TreatBox 💗

Posted 2 years ago

“Would not recommend”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave us your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met. As mentioned in our email communications, sadly the shipping address provided was an incorrect shipping address which resulted in the order being returned back to us. We completely understand your frustration and offered multiple resolutions which we are still happy to provide. We recommend to avoid any similar issues, please double-check the accuracy of the address you provide during the order process. We're here to assist you at every step and ensure a smooth shopping experience. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - TreatBox 💗

Posted 2 years ago

“Couldn’t comment as still not arrived”

Helpful Report

Posted 2 years ago

Hi Liz, Thank you for taking the time to leave us your review. We are so sorry to hear your order has not arrived as of yet! As mentioned in our email communications we have had, we completely understand the frustration and the inconvenience this does cause you. We have spoken with Royal mail and they have advised us that with 48 tracked shipping, if the order is not received after 14 working days from the dispatch date, it is classed as lost and then a replacement can be sent or a refund. Please note that all delivery times are approximate and not strictly guaranteed to arrive within the indicated timeframe. As you can imagine, once we have fulfilled your order and handed it over to Royal Mail, there can be unexpected delays with them, they will list anything on their website so please always check there. Please do keep us updated. We are so very sorry for the inconvenience this has caused and please let me know if you have any questions. Thank you - TreatBox 💗

Posted 2 years ago

“They kept my money despite being aware that the parcel was lost/stolen. Now they are not responding to my emails... Horrible experience. Never again!”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave us your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met. As mentioned in our email communications, sadly the shipping address provided was an incorrect shipping address which resulted in the order being posted as addressed, which was sadly not the address you needed it to go to. We completely understand your frustration and offered multiple resolutions which we are still happy to provide. We recommend to avoid any similar issues, please double-check the accuracy of the address you provide during the order process. We're here to assist you at every step and ensure a smooth shopping experience. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - TreatBox 💗

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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