Name: TreatBox
Address: 1 Maunsell Road,, 1 Maunsell Road,, East Sussex
Rating: 4.79

“Not as good as previous experiences I have had unfortunately. Issue resolved for an order for bespoke gift boxes, however this is the second issue I have had for bespoke gift boxes so it doesnt fill me with confidence, which is a shame.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - TreatBox 💗

Posted 2 weeks ago

“I ordered a treatbox for my daughters upcoming Hen Do. I was informed the day after that an item was out of stock, I agreed to wait for a similar item to come back in stock which I was told would be approx a week. Got an email the day after stating my order was with Royal Mail, I was confused so emailed TreatBox. Molly replied and said it wasn't with Royal Mail, I had recieved this notification as a lable had already been printed before they realised an item was out of stock. However, the next day the treatbox arrived but I didnt know if this out of stock item was in the box or not..so I opened the box to check. I was firstly disappointed that I had to open the box to check its contents as it distubed everything inside, by the size of the box, I expected bigger and that all the items were packed on top of each other...I expected them to be laid out so you could see them as the box was opened as shown in some images on you're site, also on the inside of the box I expected it to say 'A treat for you' or similar but it was the company logo asking you to uplaod the unboxing onto the site thus gaining publiicty. My daughter will still enjoy opening the box and the items inside but I am upset that I opened the box which I wouldnt have done as Molly told me it wasnt being sent yet. I took care choosing the right items for my daughter and was excited about the order but now feel disappointed and let down a little by the communication with the company .”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to leave your feedback. I'm so sorry to hear that your experience didn't live up to the excitement you had when ordering your daughter's Hen Do TreatBox. I completely understand why receiving a dispatch notification after we'd advised that your order was being held was confusing. In this case, the shipping label had already been generated before we discovered the stock issue, which automatically triggered the email from Royal Mail. We should have communicated this more clearly, and I'm sorry that this left you feeling uncertain about whether your order had been sent. I'm also sorry that this resulted in you having to open the box to check the contents, taking away from the experience of seeing your daughter open it herself. We appreciate how disappointing that must have been. Thank you as well for your comments about the presentation of the box. We know expectations are high when purchasing a gift, and your feedback regarding the layout of the items and the inside lid design has been noted and will be shared with our team as we are always looking at ways to improve the unboxing experience.

Posted 2 weeks ago

“Box was ok as it was half price but it would have been a waste of money if I had of paid full price for it, box was a birthday mystery box but I would not has chosen the items for myself.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - TreatBox 💗

Posted 2 months ago

“I really like the idea of this Treat Box, particularly the nice presentation which is something I would struggle with if I created my own. The ordering and delivery was smooth and the package was well received by teenage daughter. Her only criticism was that the biscuit and some of the sweets were so hard that they were almost inedible. I probably won't be reordering for this reason as the box was too expensive not to be perfect.”

Helpful Report

Posted 2 months ago

“Your service is as always superb as are your products but unfortunately this time Royal Mail let themselves down very badly in carriage and delivery of my subscription box. My box arrived damaged and with 2 edible items missing from it. I have supplied photos below.”

Helpful Report

Posted 4 months ago

Hi Karen, Thank you for getting in touch and for your kind words about our products. I’m really sorry to hear that this delivery didn’t meet our usual standards and that the box arrived damaged with items missing. That’s understandably frustrating. We’d like to make this right. Could you please email hello@treatboxuk.com with your order number and a quick note about the damage and missing items? If you have the photos you mentioned, please attach them as well. We can look into what happened with Royal Mail to prevent it from happening again. Thank you for your patience and for giving us the chance to fix this. Thank you so much - TreatBox 💗 Liebe Grüße, Team TreatBox

Posted 4 months ago

“As always the treats were delightful but as a monthly subscriber I was disappointed that the box was late despite having taken my monthly payment and without warning that an item in the box was delayed. Was offered a small discount as compensation.”

Helpful Report

Posted 4 months ago

Hi Lynne, Thank you for your continued support and for sharing your experience. I’m really sorry that the box arrived late and that you weren’t warned about the delayed item. We understand how disappointing that can be, especially as a paying monthly subscriber. We’d like to make this right. Please could you email hello@treatboxuk.com with your order number and a quick note about the delay? Thank you so much - TreatBox 💗

Posted 4 months ago

“I don’t know what I was expecting but I was a little disappointed with what was in the box. The velvet eye mask smelt faulty. The courier left the box on my doormat, they didn’t post it through the letter-box or in our safe place.”

Helpful Report

Posted 5 months ago

Hi Claire, Thank you for taking the time to share your feedback. I’m really sorry to hear the eye mask smelled faulty and that the delivery didn’t follow your usual delivery preferences. That’s not the experience we aim for. We’d love to make this right. Please could you email hello@treatboxuk.com with a quick note and, if possible, a photo of the item? We can arrange a replacement or a refund for the faulty item, and we’ll investigate the delivery method with our courier to prevent it from happening again. Thank you for your understanding and for helping us improve. Warm regards, Team TreatBox Kind regards, Team TreatBox

Posted 5 months ago

“All the items were lovely and they definitely made my daughter’s day. However, I specifically got this so it would fit through a letterbox, and instead it was left outside her house all day getting soggy in the rain.”

Helpful Report

Posted 5 months ago

Hi Catherine, Thank you for sharing your feedback, and I’m glad to hear the items were lovely for your daughter. I’m really sorry they weren’t delivered as hoped and that rain affected the package. Unfortunately not all of our TreatBoxes are Letterbox sized and ultimately it is down to the discression of the delivery person to decide whether it will fit into a letterbox. We would love to make this right for you, please feel free to pop us an email at hello@treatboxuk.com Thank you for your understanding and for helping us improve. Kind regards, Team TreatBox

Posted 5 months ago

“I asked it to be sent to someone and it was sent to my house which ruined the surprise”

Helpful Report

Posted 6 months ago

Hello, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - TreatBox 💗

Posted 6 months ago

“Cannot comment on the content as it was a gift for a relative who hasn’t even thanked me for it so never again”

Helpful Report

Posted 7 months ago

Hi there, We’re sorry to hear you’re leaving with a less than perfect impression. If there’s anything we can do to help or make things right, please email hello@treatboxuk.com and we’ll be happy to look into it. Thank you for sharing your feedback. Thank you so much - TreatBox 💗

Posted 7 months ago

“Nice concept. Items okay. Arrived squished and as if it was packed in the dark, very poor presentation and lack of attractive packaging in the box. This could be a lot. Lot. Better. Disappointed”

Helpful Report

Posted 7 months ago

Hi Beth, We’re sorry to hear your TreatBox arrived squished and with poor presentation. That’s not up to our standards, and we’d like to make it right. Please email hello@treatboxuk.com with your order details and we’ll be able to look into this further for you. Thank you for your feedback—we’re continually looking to improve. TreatBox 💗

Posted 7 months ago

“I love this company , however it is very expensive. The quality of the items are good. I don’t see how they can charge £4-5 for a very cute but tiny pack of candy floss. Seems crazy. Well packaged and will definitely buy again when they have a sale on.”

Helpful Report

Posted 7 months ago

Hi Miss, Thank you for sharing your feedback. We’re glad you love the company and the quality, we will keep in mind your feedback about pricing as we are always looking for ways to improve. If there’s anything else we can help with in the meantime, please email hello@treatboxuk.com. Thank you for making our day! TreatBox 💗

Posted 7 months ago

“Gutted to say that the box I ordered was damaged when it arrived, and there was an earring back missing.”

Helpful Report

Posted 7 months ago

Hi Sophie, We’re really sorry to hear your box arrived damaged and that an earring back was missing. This isn’t the experience we want for TreatBox, and we’d like to make it right. Please email hello@treatboxuk.com with your order number and, if possible, a quick photo of the box contents. We can arrange a replacement for the damaged item or offer a suitable remedy. Thank you for making our day! TreatBox 💗

Posted 7 months ago

“Nice packaging and good delivery times”

Helpful Report

Posted 8 months ago

Hi there, Thanks for sharing your feedback. We’re glad you liked the packaging and delivery times. If there’s anything else you’d like us to improve or if you have any concerns, please email hello@treatboxuk.com and we’ll be happy to help. Thank you for making our day - TreatBox 💗

Posted 7 months ago

“I bought the treat box with a discount of 50% off.. I would of been disappointed if I'd of paid £35 for the box. The items were lovely and good quality just felt I'd not got full benefit with it been discounted. It was a surprise birthday box.”

Helpful Report

Posted 9 months ago

Hello, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - TreatBox 💗

Posted 9 months ago

“I bought myself a subscription to give myself a monthly boost - am not sure if it's as "treat"-y as I'd hoped to be honest. The contents are a bit twee, and if you don't like pumpkin-spiced nonsense, the October one is not for you. Is it worth it? The jury's still out.”

Helpful Report

Posted 9 months ago

Hi Rona, Thank you for taking the time to share your thoughts with us. We appreciate your honesty, and we’re sorry to hear that the treat box didn’t meet your expectations. We aim to create a delightful monthly surprise, so your feedback about the contents is invaluable as we strive to improve. If there’s anything specific you’d like to discuss or suggestions you have in mind, please reach out to us at hello@treatboxuk.com. We’d love the opportunity to enhance your experience in the future. Thank you so much - TreatBox 💗

Posted 9 months ago

“Didn’t like the biscuit that came way too sweet I threw it away, the socks were lovely tho, however depending what comes next month I may cancel , is it really worth what I’m paying each month? We will see”

Helpful Report

Posted 9 months ago

Hi Dana, Thank you for sharing your feedback with us. We're sorry to hear that the biscuit didn't meet your taste preferences, but we're delighted that you enjoyed the socks! Your satisfaction is important to us, and we strive to make each box special. If there's anything we can do to improve your experience or any specific items you'd like to see in the future, please let us know at hello@treatboxuk.com We hope to have the opportunity to impress you again next month! Thank you so much - TreatBox 💗

Posted 9 months ago

“I had a free one through Voxi it was ok for free but my wife paid for hers as it entered her bank details so cost her £18 which i though was very expensive for what you got in the box so definitely will not be a returning paying customer we kept it and gave it our grand daughter for college”

Helpful Report

Posted 10 months ago

“Nice products, a lot of money fir what my friend received. The box also referred to the gift as small in bold writing on the top of the box. I was so embarrassed and upset by this. Will not order again”

Helpful Report

Posted 1 year ago

Hello Jenny Thank you for your feedback, we're really sorry to hear that you felt disappointed, and we completely understand your concerns. The wording is part of our brand message, celebrating the small but meaningful gestures behind each gift. That said, we’re truly sorry it didn’t feel right in this context, and we never want anyone to feel embarrassed or upset when sending a TreatBox. We’ll absolutely take your comments on board as we continue to grow and improve. Thank you again for sharing your experience – it’s really valuable to us. If you need any further assistance please don't hesitate to reach out to us at hello@treatboxuk.com.

Posted 1 year ago

“Nicely packaged+ arrived on time.”

Helpful Report

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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