Name: TreatBox
Address: 1 Maunsell Road,, 1 Maunsell Road,, East Sussex
Rating: 4.81

“Nice products, a lot of money fir what my friend received. The box also referred to the gift as small in bold writing on the top of the box. I was so embarrassed and upset by this. Will not order again”

Helpful Report

Posted 1 month ago

Hello Jenny Thank you for your feedback, we're really sorry to hear that you felt disappointed, and we completely understand your concerns. The wording is part of our brand message, celebrating the small but meaningful gestures behind each gift. That said, we’re truly sorry it didn’t feel right in this context, and we never want anyone to feel embarrassed or upset when sending a TreatBox. We’ll absolutely take your comments on board as we continue to grow and improve. Thank you again for sharing your experience – it’s really valuable to us. If you need any further assistance please don't hesitate to reach out to us at hello@treatboxuk.com.

Posted 1 month ago

“Nicely packaged+ arrived on time.”

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Posted 1 month ago

“The Receiver loved socks but said she almost threw out the card as it was under all the packaging. It was package and delivered very quickly which was great.”

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Posted 2 months ago

Hello Jackie 👋 Thank you so much for your review, we're really glad to hear the socks were a hit and that the delivery arrived quickly! We're sorry to hear the card slipped to the bottom of the packaging, we’ll definitely take this on board to ensure important touches like that are easier to spot in future. Thanks again for your feedback and support! Thank you for choosing TreatBox 💗

Posted 2 months ago

“I have ordered the advent calendar for the past few years and have really enjoyed it. Last year the price went up which i understand due to prices going up everywhere and I didn't enjoy it like the previous years. To me it didn't feel like I was getting my moneys worth. I was in two minds about getting this years calendar but thought I would give it another go. Hoping to enjoy it more this year.”

Helpful Report

Posted 2 months ago

Hello 👋 Thank you so much for your continued support, it truly means the world, especially during a time when the cost of everything seems to keep rising. We completely understand your thoughts, and we want to reassure you that every detail of this year’s Advent has been carefully considered to reflect its value. We’re really proud of what’s to come, and we hope it brings back that spark of joy and excitement you’ve felt in previous years. We can’t wait for you to open it day by day, thank you again for giving it another go Thank you for choosing TreatBox 💗

Posted 2 months ago

“I ordered a Pink Friday surprise bag as a treat to myself. The description stated Free Tracked 24 Delivery but when I Tracked it, it was Tracked 48. It also took 4.5 working days to arrive. I contacted Customer Services and they didn’t address the issue of the wrong delivery service but explained that the reason it was delayed in dispatch was due to them running out of pink bags, something which wasn’t part of my order anyway. The contents of the surprise bag was cute, I definitely wouldn’t have paid more than I did though as there was nothing really special in there. But it was nice mail to receive.”

Helpful Report

Posted 2 months ago

Hello 👋 Thank you so much for your feedback, and I'm really sorry for the delay and confusion caused with your Pink Friday order. While the pink bags were indeed part of the theme for ‘Pink Friday’, we completely understand they weren’t requested in your specific order. I also want to clarify that, as mentioned in the product description, this particular product could take up to 5 working days to dispatch due to high demand, and it would be sent using Tracked 48. I apologise if this wasn't as clear as it should have been at checkout. I’m glad to hear the contents brought a little brightness to your day, even if it wasn’t quite as special as you’d hoped. We truly appreciate your support and will take your comments on board to improve future experiences. Thank you - TreatBox 💗

Posted 2 months ago

“The idea of the box and the box itself is lovely and was received gratefully from my friend but, the biscuit was a different shape to what was advertised (it came round instead of a star). It didn’t say on the listing that an alternative shape might be sent and I did choose the box as it had the star shape. I know it isn’t a huge issue but would rather it say the item may vary on the item description (I couldn’t see when I went back to check). I did email Treatbox on the 16th May before writing this review but unfortunately, it’s now the 31st May and I still haven’t received a reply.”

Helpful Report

Posted 3 months ago

Thank you for your feedback - we're really glad to hear your friend appreciated the box, and we completely understand your disappointment regarding the biscuit shape. We're really sorry to hear you didn’t receive a reply to your email. We've checked our inbox but haven’t been able to locate your message. If you’re happy to resend it, or send us a message via social media, we’ll make sure someone gets back to you as soon as possible. We also appreciate your note about the product description - we’re reviewing this to make sure it’s as clear as possible going forward. Thanks again for taking the time to share your thoughts.

Posted 3 months ago

“The treats were lovely and my friends loved the gift. I didn’t like how I paid for next day delivery but it wasn’t delivered until 2 days after so could’ve just gone with standard delivery”

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Posted 3 months ago

Hello Patience 👋 Thank you so much for your feedback, we’re really pleased to hear your friends loved their treats! I wanted to clarify that your order was placed after our 3pm cut-off time, and as a result, it was processed and shipped the following working day. Delivery was then successfully completed the next working day, in line with our Special Next Day Delivery guarantee. If you need any further assistance please do not hesitate to contact us at hello@treatboxuk.com. We really appreciate your support and hope to treat you again soon! Thank you for choosing TreatBox 💗

Posted 3 months ago

“Love the concept, love the contents was just a little disappointed that it didn’t actually say anywhere that it was exam essentials treat box”

Helpful Report

Posted 3 months ago

Hello Anna 👋 Thank you for your feedback! Just to clarify, the product title highlights that this is our Exam Essentials For Him box, which helps guide the selection to suit the recipient. If you have any questions or need further assistance, please don’t hesitate to reach out to us at hello@treatboxuk.com — we’re always happy to help! Thank you for choosing TreatBox 💗

Posted 3 months ago

“Disappointed as the earrings were missing from my daughter’s exam box. Everything else was lovely and earrings were eventually sent but not the high standard of customer service I was expecting for the price!”

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Posted 3 months ago

Hello Summer 👋 Thank you for taking the time to leave a review, and I'm truly sorry to hear that the earrings were initially missing from your daughter's exam box. We completely understand how disappointing that must have been, especially when gifting something so thoughtful. I can see that a replacement pair has since been shipped, and we're glad this is now resolved. That said, we always strive to deliver a seamless experience from the start, and I apologise that we fell short on this occasion. We really appreciate your feedback and hope we can restore your confidence in us moving forward Thank you for choosing TreatBox 💗

Posted 3 months ago

“Birthday box comes present amazing but some of the presents are not great , present 1 started of with a newspapers who wants a newspaper as a gift was not happy. Few of the gifts could be better but some are nice not.”

Helpful Report

Posted 4 months ago

Hello Callan 👋 Thank you for taking the time to share your thoughts, we’re really pleased to hear that you loved the presentation of the Birthday Box! We understand that not every item will be to everyone’s taste, but we’re glad to hear you enjoyed some of the treats inside. The Happy Newspaper is actually one of our most loved additions, it’s included to bring a little positivity and make someone smile, especially during moments when a small uplift can go a long way. That said, your feedback is truly appreciated and we’ll definitely pass this along to our team as we continue working to improve each box experience Thank you for making our day - TreatBox 💗

Posted 3 months ago

“Love the pjs but unfortunately the box was damaged and stuck with tape. Would not of looked good if sending as a present”

Helpful Report

Posted 4 months ago

Hello Yvette Thank you for your review, we're so pleased to hear you loved the pyjamas, but I’m really sorry the outer box arrived damaged. We understand how important presentation is, especially when sending a gift. For future orders, we do offer a 'Send to me to hand over' option at checkout. This means your TreatBox will be placed inside another protective box, keeping the gift box itself in perfect condition for gifting. We really appreciate your feedback and hope to treat you again soon! Thank you so much - Treatbox 💗

Posted 4 months ago

“Love this concept and receiving/sending treat boxes. But ordered 2 for my nieces for Easter, and as same address, had to do separately. One got sent to wrong address, so 5 days late and was wet as left in a neighbours postbox!!”

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Posted 4 months ago

Hello Susan 👋 Thank you so much for your feedback, we’re really glad to hear you love the concept of TreatBox and enjoy sending and receiving them! I’m so sorry to hear that one of your Easter boxes arrived late and in poor condition. That’s certainly not the experience we want for our customers or their recipients, and I completely understand your frustration. I’ve followed up with you via email so we can get this resolved for you, thank you again for taking the time to let us know, and we’ll do everything we can to make it right. Please accept my sincere apologies that your parcel was delivered to the wrong address, on further inspection I can see the house number was missed from the address when initially ordering, resulting in the post person unable to identify the address correctly so they have tried their very best to deliver as best they can Thank you for making our day - TreatBox 💗

Posted 4 months ago

“I expected the packaging to be cuter as this was a gift for one of my friends.”

Helpful Report

Posted 5 months ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 5 months ago

“Ordered this for a friend, they sent a different, cheaper box. Reported to customer service who's response was to ask them to send it back for a replacement 🙄”

Helpful Report

Posted 6 months ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 6 months ago

“I thought the box was an awful lot of money for what was inside, although the actual contents were lovely I just felt it was over priced at £30.”

Helpful Report

Posted 6 months ago

Hello Sarah Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 6 months ago

“I used to be thrilled with everything in this surprise box. However the box now seems to contain a pair of socks nearly every other month! I had socks for Halloween, there were some near Christmas and there were some in this months box. Ok if you like socks but I can't wear them and gift them... so I'm missing out every month .I have unfortunately had to end my subscription. I have had boxes for years. Ever since they were a tiny company just starting out.”

Helpful Report

Posted 6 months ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 6 months ago

“Arrived very quickly which is great but item arrived broken. Emailed to let them know, told them it was needed the next day for a gift so just giving feedback but sent another one out. Nice gesture but this also arrived broken. I did say please don't send another as it wouldn't arrive in time for when the gift was needed but they emailed back to say it's already been sent and that was it. Bit disappointing that both arrived broken as items are lovely.”

Helpful Report

Posted 7 months ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 6 months ago

“Bought for my best friend for Christmas. Think my expectations were quite high, as to what actually arrived. So was disappointed overall. Content was “ok” but I suppose I didn’t think it was worth what was paid in all honesty.”

Helpful Report

Posted 7 months ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 7 months ago

“I think these are lovely gifts, as you know what's in them and can tailor them to the person you are buying them for.”

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Posted 7 months ago

Hello Joanne 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 7 months ago

“Bag was lovely but there were some card products that were damaged due to the postal service leaving the paper bag outside in a heavy rain storm. Not fault of treat box”

Helpful Report

Posted 7 months ago

Hello 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy! Although I am saddened to hear that some items may have suffered water damage, if we can help assist you further please do reach out to us at hello@treatboxuk.com It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 7 months ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

TreatBox Reviews