Name: TreatBox
Address: 1 Maunsell Road,, 1 Maunsell Road,, East Sussex
Rating: 4.79

“Ordered for a birthday (6 weeks in advance) and STILL has not arrived. Unable to track with Royal Mail reference given as it just says that "the package is on its way to us". Appalling turn around time. Useless birthday gift now. Cute in theory but would not recommend.”

Helpful Report

Posted 1 year ago

I’m so sorry to hear that your order has not arrived in time for the birthday—it’s incredibly disappointing when a gift doesn’t reach its recipient as expected, and I completely understand your frustration. We always aim for a smooth and timely delivery, and I regret that this has not been the case for you. If you’d be happy to reach out to us directly, we’d love the opportunity to look into this further and see how we can make things right. Again, I sincerely apologise for the delay and any inconvenience this has caused. Please let us know if we can assist further. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 1 year ago

“Purchased a one off treat box for black Friday and as a first time customer I'm extremely disappointed. I paid around £28 and in my bag was a bubble bath, a keyring, some socks, bookmark, packet of sweets, and other nic naks. Definitely not worth £28. I reached out to ask for a refund and was refused because it was a black Friday offer. I purchased this for my friend and I'm embarrassed to give it to her so it's stored in a cupboard for now. Won't be a returning customer that's for sure.”

Helpful Report

Posted 1 year ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We apologise for being unable to issue a refund in this instance, as this is in accordance with our policy We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 1 year ago

“Purchased for my daughter as part of her Christmas gift. Got a shock when I saw the size! Absolutely waste of money, would have been better going to Pundland and choosing 5 items for £5 instead of over £25”

Helpful Report

Posted 1 year ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 1 year ago

“I ordered my treatbox for a grieving fruend on November 6th, Today is 15th November and she still hasnt received it. I didn't think it would be my job to make sure it was delivered i thought it would be the companies job. A very disapponited customer”

Helpful Report

Posted 1 year ago

Hi Kelly, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected, I have had a look into this for you and can see there was no answer when the item was due to be delivered and was therefore sent to the collection point. I am pleased to inform you that this looks like it has now been collected. If you have any issues in the future please email us at hello@treatboxuk.com, as we would be more than happy to help. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 1 year ago

“I haven’t received it”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Please email us at hello@treatboxuk.com and we can have a look into this further for you. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 1 year ago

“Haven’t received it!”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Please email us at hello@treatboxuk.com and we can have a look into this further for you. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 1 year ago

“Ordered as a gift for a colleague leaving work 8 days later still not arrived alerted treat box of the deadline as person was leaving the business says it’s in the hands of Royal Mail really poor service and mis-selling having paid £4.99 for 24 hr delivery to find 9 days later it supposedly still sitting in a depot. When a refund was requested they ignored my requests.”

Helpful Report

Posted 1 year ago

Hi Lucy, Thank you for your review I have taken a look into your order and enquiry and I can see this was dealt with straight away after some issues with Royal Mail regarding the delivery address. A replacement box was sent out out to you on the 30th September and was received on the 1st September If you would be so kind as to update your review, we would really appreciate it Regards, TreatBox

Posted 1 year ago

“Poor poor poor Don’t waste your money on the birthday 7 day gifts. Total waste of money. I bought the full size products, rubbish is my opinion. You could easily buy the gifts yourself for half the price and wrap just as well. This is all my opinion after buying 2 for gifts. Childish jewellery items that could be purchased at a very cheap rate.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave your review, I'm sorry to hear that you feel disappointed with your Birthday Advent We appreciate your feedback as we are constantly striving to improve our products and services, our Birthday Advent features premium packaging and meticulously curated content as a result of continuous research aimed at delivering the utmost quality to our customers. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met on this occasion, and we hope we have an opportunity to impress you in the future Thank you so much - Treatbox 💗

Posted 1 year ago

“I looked online for a single bottle of 200ml Bottega because I had miscounted for my daughter’s Birthday . I was directed to Treatbox’s site . I had no problem purchasing it and duly paid ( thus entering into a contract ) . I received a confirmation e mail detailing my purchase and advising of delivery . To my utmost horror I then received an e mail the next day to say I could not have the purchase as I was not allowed to buy a single bottle . I explained that I had been directed to the site and had no sides at all going through the purchase , neither questioned or stopped at the till . They told me there must be an IT issue and stated they would not be honouring the sale . I reiterated the issue was not with myself the customer but them the supplier and I had allready paid for it and received a confirmation e mail and money had been deducted from my account . I also stated since it was only a small item and as a good will gesture they should honour the purchase . They refused and I never received it and had the audacity to not return my money for 4 days . Appalling way to treat a potential new customer or any customer I should say . I will of course contact trading standards as I then had to purchase another bottle of six due to there outrageous behaviour and not accepting responsibility for their failing .”

Helpful Report

Posted 2 years ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. I can see from our records that our friendly customer service team contacted you immediately to resolve the issue, with the option to pay the full price for the item, rather than the reduced add-on price which is only available with the purchase of other items or alternatively a refund which was issued right away. As per our Terms of Service on our website, we reserve the right to refuse service to anyone for any reason at any time. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 1 year ago

“Shocking experience from treatbox uk. Would NOT recommend anyone use this especially for over seas. Although a U.K. purchase was made from UK company the payment was converted to Euros when I clicked pay which meant a charge from the bank. The delivery charge was excessive for a letterbox package and even though bought as a gift it was put through as a business sale. When delivered my recipient had to pay a large customs fee and an item in the box was broken so not packaged well for the journey. All in all terrible experience and not value for money nearly €80 for a tote bag, biscuit, ceramic, card, coaster and book. Customer service afterwards bad too.”

Helpful Report

Posted 2 years ago

Hello Sandra, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. Our customer service team are committed to help resolve any issues you may encounter, and we would like to apologise if you feel this was not the case on this occasion as we are committed to making your experience a positive one. We greatly appreciate your feedback and take it very seriously. Please be assured that our team is actively working on resolving the issues with the website's automated currency converter. We have refunded all extra charges and the currency discrepancies, and also issued a refund for the broken item to rectify the issues you experienced. We would like to apologise once again for the disappointment caused and thank you for your understanding. Thank you so much - Treatbox 💗

Posted 2 years ago

“Not received yet”

Helpful Report

Posted 2 years ago

Hello Heather Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. I can see you haven't yet reached out to our customer service team, if we can help further with this please do email us at hello@treatboxuk.com. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 2 years ago

“I was absolutely gutted when it came through the letterbox it's soooo small you really made out it was much much bigger on line but I'm sure if I'd of read the small print I'd ive seen, lesson learned!! God knows how small the contents inside are as it was a present not for me. Sorry will not be ordering again x”

Helpful Report

Posted 2 years ago

Hi Gemma, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. I can see you ordered one our Mini Bestie boxes, even though this is one of our Mini TreatBoxes, the only thing Mini is the box itself and the card inside, the biscuit and ceramic are full size, and the sentiment is not small either. We promise the best things come in small packages! Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 2 years ago

“Posted to my address, not the one I requested. Not next day delivery as made to believe it would be. Box ‘battered’ when I received it.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received, I can see you haven't yet tried reaching out to our customer service team yet who are always on hand and happy to help. If we can help further with this please do email us at hello@treatboxuk.com. In regards to Next Day Delivery, we are pleased to offer this as an option, but this must be selected and paid for at check out, as our Free shipping is standard 3-5 working days for delivery. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 2 years ago

“My order hasn’t been delivered - even though I paid for guaranteed Sunday delivery. I’m so disappointed and ended up missing my friends birthday which this gift was for.”

Helpful Report

Posted 2 years ago

Hello Ellie, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected and that you have been let down by the delivery service on this occasion, it is so dissapointing when there are delays with delivery beyond our control I am however pleased to see our customer service team were able to help with this issue, and resolve things to the best outcome Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 2 years ago

“Purchased a treat box for my mum for Mother’s Day. I added the pink ‘my happy place’ motel keyring as this had particular sentimental meaning. Unfortunately 2 months later the writing has almost completely rubbed off.. I also ordered the box next day delivery a few days before Mother’s Day and it didn’t arrive on time 😿”

Helpful Report

Posted 2 years ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry to see one of our products is faulty, and that your delivery did not arrive in time and we are more than happy to rectify any issues you received and help however we can If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - Treatbox 💗

Posted 2 years ago

“Awful 😞 Refused a refund because it was sale tat !!”

Helpful Report

Posted 2 years ago

Hi Fay, Thank you for taking the time to leave your review, I'm sorry to hear that you feel disappointed with your Spring Sale Box We appreciate your feedback as we are constantly striving to improve our products and services, our Spring Sale Boxes include previously featured items from previous collections and boxes. We make this information very clear in the listing description to be as transparent as possible, including that they are non returnable or refundable Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met on this occasion, and we hope we have an opportunity to impress you in the future Thank you so much - Treatbox 💗

Posted 2 years ago

“I was really excited to gift this to my sister who was having a tough time and needed a treat on her birthday. When she called to say thank you, she did say it was very thoughtful of me to think of her, and she likes the necklace, But when she explained what she got for £65 (I chose to add the alcohol too) I was disappointed. The rest of the items were Meh. Cheap stocking fillers. She was none the wiser as to how much I spent. But I’m telling you now it’s not worth the money. Use the money to create your own special box for a loved one. I did message to complain and they said the money goes into the time of staff and the time it take to individually wrap the items. I don’t think the cost reflects item quality and value with the ratio of staff cost. I will not be purchasing again.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave your review, I'm sorry to hear that you feel disappointed with your Birthday Advent We appreciate your feedback as we are constantly striving to improve our products and services, our Birthday Advent features premium packaging and meticulously curated content as a result of continuous research aimed at delivering the utmost quality to our customers. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met on this occasion, and we hope we have an opportunity to impress you in the future Thank you so much - Treatbox 💗

Posted 2 years ago

“Not received”

Helpful Report

Posted 2 years ago

Hi Gillian, We are extremely sorry you have not received your order We should be able to help further with this please do email us at hello@treatboxuk.com. Thank you so much - Treatbox 💗

Posted 2 years ago

“Ordered a aluminium photo card which was poor quality with a green tinge & not printed as required. Sent 2 emails & left 1 answer phone message but yet to have a response. Disappointed as it was for a gift. Liked the background of company but only positive is that it came quickly.”

Helpful Report

Posted 2 years ago

“WARNING DO NOT ORDER FROM HERE. Hugely disappointed and honestly, a bit disgusted with this service. They incorrectly printed my delivery label, so didn’t deliver my gift to my friend but didn’t actually let me know it hadn’t been delivered and had been returned to sender. I had to ask my friend if it had been arrived (ruining the surprise element of the gift) and then email them, at which point they acknowledged their mistake for the incorrect printing of the label. They then tried to charge me extra to re post the gift despite THEIR error. And then when I asked for a refund, charged me 25%. Very shameful way of doing business, would not recommend and will definitely be going elsewhere.”

Helpful Report

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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