Name: TreatBox
Address: 1 Maunsell Road,, 1 Maunsell Road,, East Sussex
Rating: 4.79

“I haven’t received it. No idea where the parcel is. Super disappointed”

Posted 2 years ago

Hi Louise 👋 Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. We have had a look into this issue and it appears that the shipping address provided was incorrect which resulted in the order being returned back to us. I am happy to confirm that we received the order and got in touch which you straight away to sort this. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - TreatBox 💗

Posted 2 years ago

“Shocking everything crushed from being shoved through letterbox reported it got no answer”

Helpful Report

Posted 2 years ago

Hi Tina, Thank you for leaving your review. We are so very sorry to hear this! I have checked the email communication and see that a response was made the same day but sadly we have not heard back from you? We really want to get this sorted for you. Please can you let us know via the email thread and we will sort this straight away. Thank you - TreatBox 💗

Posted 2 years ago

“The bag looked much bigger on the picture. It is to fit cables in but will probably only fit one or two at the most.”

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Posted 2 years ago

Hello 👋 Thank you so much for taking the time to leave us your review! We are sorry to hear that you weren't happy with this product! It is probably one of our most loved items 😊 I just wanted to mention that the sizing (Size - 25 X 30 CM) is available on the product listing, and we have also tested the bags cable carrying skills and we have managed to fill the whole bag! We are extremely sorry to hear your experience wasn't what you expected. If we can help further with this please do email us at hello@treatboxuk.com. Thank you for making our day - TreatBox 💗

Posted 2 years ago

“Not delivered on time and missing items, paid extra for cocktail in birthday box and recipient didn't recieve. £67 pain - what a rubbish service”

Helpful Report

Posted 2 years ago

Hello Annie, Thank you for your review. We are so unbelieveably sorry to hear this. We do ask that customners reach out to us if they have any issues prior to leaving reviews. this is so that we can rectify any issues or expalin any misunderstandings. I have looked into your order and can see that your order was dispatched the same day of you ordering. It also had attempted delivery two days after dispatching which is very quick as the service used is a 3-5 day delivery service. With regards to the cocktail i can see this was certainly part of your order and i really want to get this checked for you. So that i can do this sufficiently, please can you contact us at hello@treatboxuk.com with your order number and we will help asap. We look forward to hearing from you. TreatBox xo

Posted 2 years ago

“I can't review your treat box because I never received it.”

Helpful Report

Posted 2 years ago

Hi Will, Thank you for your review! We are so sorry to hear the TreatBox was not received. We have checked the tracking and it does say delivered on the 5th of September. We really want to get this resolved for you ❤️ Please can you email us at hello@treatboxuk.com where we can certainly get this looked into for you! Thank you - TreatBox 💗

Posted 2 years ago

“A horrible experience from beginning to end. Will never order again. Unwilling to help me when I tried to explain why I was unhappy when I over paid for fast delivery only for it to arrive over a week later. Already warning others so they don’t go through the same as me.”

Helpful Report

Posted 2 years ago

Hi Kat, Thank you for taking the time to share your feedback regarding your recent order. We sincerely apologise for any frustration or disappointment you experienced during this process. Our goal is to ensure every customer has a seamless and enjoyable experience with us. While we understand your concerns, we would like to address some points you've raised. We have thoroughly reviewed the order details and our internal records, and it's important to note that your order was processed and dispatched in a timely manner, in accordance with our usual practices. We strive to maintain the highest standards of service, from the moment an order is placed to its safe arrival at your doorstep. We also understand that sometimes important information can be overlooked, and for that, we apologise. We make it a point to provide crucial details about our processing times and potential delays due to bank holidays on multiple sections of our website, including the order confirmation page and our FAQ section. We believe in transparency and want our customers to make informed decisions. In this particular case, the slight delay in your order's delivery was indeed due to a bank holiday, and we appreciate your understanding of this matter. Thank you for choosing us, and we wish you a wonderful day ahead. - TreatBox 💗

Posted 2 years ago

“My order still hasn't been delivered yet”

Helpful Report

Posted 3 years ago

Hello 👋 Thank you so much for your review. I will certainly help with this. I can see that your order has a do not open date of the 29th of August. Which means it's been held back so as not to arrive too early. As mentioned on our website in the ADD GIFT MESSAGE OR DATE STICKER section -   If you do not want your gift to arrive until a specific date then please add the date required and will add a sticker to the front of the box if the date is still a little way off we will hold your order until closer to the date, so it doesn't arrive too early.   This will be dispatched in the next couple of days 😊 If you would like this sent sooner we can certainly get this sorted for you, just email us at hello@treatboxuk.com. I hope this helps shed some light on the situation. Thank you - TreatBox 💗

Posted 3 years ago

“The item you posted to Australia never arrived I did email you but no reply”

Helpful Report

Posted 3 years ago

Hello David 👋 Thank you for taking the time to leave us your review. We were concerned to read your comment about us ignoring your emails, as we take customer communication seriously and strive to respond promptly to all inquiries. Upon investigating your case, we found that our customer support team did, in fact, reply to your emails and provided assistance regarding your order. We apologise if there was any miscommunication or if our responses did not reach you in a timely manner. Our intention is always to be responsive and helpful to our valued customers. In the emails exchanged, we provided information that your order is currently available for collection at your local delivery office. If you have not received these emails or require further assistance, we kindly ask you to reply back in the same email thread so that we can assist you accordingly. We are here to address any concerns you may have and ensure your satisfaction. Once again, we apologise for any inconvenience. We value your feedback. Thank you - TreatBox 💗

Posted 3 years ago

“My daughter's sent me this for father's Day, I wish they had spent the money on themselves rather than waste it on this. A cheap soap bag, two tea bags, a biscuit and a shower bomb that after ten mins in the shower produced nothing. I will tell them another day not to waste their money on this again”

Helpful Report

Posted 3 years ago

Hello 👋 Thank you for taking the time to leave us your review. We truly apologise for your disappointment with the TreatBox you received. I understand that your daughter put thought and effort into selecting your gift, and it saddens us to hear that you were not satisfied. It's important to note that all our products are carefully sourced from various small businesses, and we take great pride in supporting them. We know that everyone's taste may vary, but we have received numerous positive feedback regarding our Father's Day collection. If you have encountered any issues with the products, please do not hesitate to contact us at hello@treatboxuk.com, and we will gladly work towards resolving this matter for you. Thank you - TreatBox 💗

Posted 3 years ago

“Unfortunately I ordered the wrong box after picking items myself I ended up with a hug in a box. However I received no confirmation email to confirm order, which I do usually check. On arrival two items were missing and an item was broken. Really do not think what I got was worth 30 quid. Customer service was horrific to deal with, back and forth with emails, asking for pictures for proof which is awkward in its self as it was a gift for my sister. Would definitely not use again”

Helpful Report

Posted 3 years ago

Hello 👋 Thank you for taking the time to leave us your review. I am so very sorry to hear of your disappointment with your experience with TreatBox. That is certainly not what we want and i can assure you that the best was done to look into your issue. Having looked over the situation I can see from the order that you chose our SENDING HUGS READY TO GO BOX, which includes the following - Rose Quartz Heart "Consider this a hug in a biscuit" - Vegan iced biscuit Pink Himalayan and Rose Petal Bath Salts Cocoba Strawberry Pink Chocolate Heart Amour Eyes self-heating eye mask Sending hugs card - We will hand write your special message inside Unfortunately I can confirm that no gift message was placed with your order which is why this was sent blank. There was also no build your own order made, despite intensive checks into this, and this will explain why there was no confirmation email for that. I can also confirm as mentioned in the email replies, the confirmation email was sent for the SENDING HUGS order to the email address that was provided on the order which you confirmed had a spelling mistake. This was then rectified for you and the email re-sent to the email address required. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. I can assure you that nothing leaves us damaged, and we follow a strict process and never want our customers to receive damaged items.   As you can imagine, when these are in the hands of the delivery service, we have to hope that they also treat the products with care.   I completely understand your frustration and I cannot apologise enough for the experience you have had. I am happy to see that a replacement of the broken chocolate was also sent out for you the same day. Customer satisfaction is our top priority, and I am truly sorry that you feel that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you. Thank you - TreatBox 💗

Posted 3 years ago

“Don't like it”

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Posted 3 years ago

Hello Dannii, Thank you for taking the time to leave us your review. I can see that you were unhappy due to the gift message being handwritten by us. I apologise for any confusion regarding this. As stated on multiple pages of our website, we take pride in the personal touch of hand writing all gift messages. I understand that this may have been missed, so I kindly suggest taking a look back at our website, particularly the FAQs section, for further clarification. I hope this helps clears things up for you and please do not hesitate to contact us if you have any further questions or concerns. Thank you for your understanding. - Treatbox 💗

Posted 3 years ago

“Placed first order and refused to apply 10% after order placed. Poor customer service, which means I won't use them again. I'll just make my own box and send next time.”

Helpful Report

Posted 3 years ago

Hello 👋 Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. To get the 10% discount for your first order, You would have needed to sign up to our Let's Stay Connected newsletter, which can be found at the bottom of our website. I am really sorry that we were unable to add the discount to the order once it has been placed. As it is a discount off of a first order, it will not work on further purchases. You can most certainly make an account/use your account and start earning TB points, which equal money off 😊 If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - Treatbox 💗

Posted 3 years ago

“Parcel was returned to sender after one attempt of delivery and the person was home. No note or email was left. Paid extra for customs and customer service wouldn’t resend the parcel so couldn’t recommend this service.”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met. So very sorry for any inconvenience caused, we never want our customers to feel unhappy and we always have as much information available on our website regarding the delivery process. We are very sorry this was missed. As mentioned on our website and T&Cs, custom charges may apply and are payable by the purchaser. I have looked into the situation and i can see that email communication has been received via the international postal service and this was sent to you today. we are always more than happy to rectify any issues our customers receive and hope this gets resolved as soon as possible for you. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - Treatbox 💗

Posted 3 years ago

“I've already commented on facebook about the utter disappointment on my daughter's 21st bday box...I thought from the video the presentation looked amazing, instead we got it all shoved in this cheap pink shredded cardboard. Not happy and never got an apology or comment from my Facebook post!”

Helpful Report

Posted 3 years ago

Hello Charlie, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - Treatbox 💗

Posted 3 years ago

“Box arrived and was clearly too small for the contents, bulging and damaged, the welcome card was marked and stained. I immediately emailed with photos then 2 days later was offered to be sent another box. I didn't receive what I paid for so replied declining the offer making it clear I would not be using your company again.”

Helpful Report

Posted 3 years ago

Hi Allison, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. I'm so sorry you did not want this to be rectified, While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you. Thank you so much - Treatbox 💗

Posted 3 years ago

“Order hasn't been delivered yet so missed a birthday. It was an overseas delivery but was placed in plenty of time. Still waiting for this to be resolved.”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. Once we have fulfilled your order and handed it over to Royal Mail, there can be unexpected delays with them, they will list anything on their website so please always check there. If we can help further with this please do email us at hello@treatboxuk.com where we can certainly get this looked into. Thank you so much - Treatbox 💗

Posted 3 years ago

“If I could rate this a zero I would: Customer service appalling- despite the company making a mistake and accusing me of it. I won’t use again”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We have had a look into the situation at hand and can see that the addresses provided on the orders were incorrect? Unfortunately, we are unable to know if an address is incorrect on an order unless we are informed. We truly are so sorry for the situation and can understand how frustrating it must be. As the confirmation email is a responsibility of the purchaser, it is there for them to check over and to contact us regarding any amendments before the order is sent. I hope this helps shed some light on the situation, While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Thank you so much - Treatbox 💗

Posted 3 years ago

“Very disappointed as asked for it to be delivered as a surprise on 25th Feb and it was delivered at the beginning of Feb! Wouldn’t order again as it ruined the surprise!”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to help with any issues you received. I can confirm all orders with a specific date will have the DO NOT OPEN sticker with the date. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - Treatbox x

Posted 3 years ago

“So disappointed to find the gift is coming to me! There was no recap at the end to make sure this wouldn’t happen. I know I filled in the recipients name and address correctly. When I phoned to discuss this the consultant was not at all helpful. I purchased from this company because I received a gift from treatbox and was delighted, such a shame”

Helpful Report

Posted 3 years ago

Hi There, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry for the situation and can understand how frustrating it must be, but I can confirm that our system will not just change an address that has been input into an order. As the confirmation email is a responsibility of the purchaser, it is there for them to check over and to contact us regarding any amendments before the order is sent. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - Treatbox x

Posted 3 years ago

“I’m not very happy as I ordered the limited edition gingerbread treat box and received a Santa chocolate spoon instead of the gingerbread one. Contacted the company who advised that it is the small print that the hot chocolate spoon is a random pick and is either this one or the gingerbread. All the pictures show the gingerbread one and it’s a gingerbread themed box so I assumed I’d get the gingerbread one. I am neurodivergent so whilst this does not seem a big deal, it is to me”

Helpful Report

Posted 3 years ago

Hi Sarah, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met. As you can imagine, Christmas stock goes very quickly which is why we have to provide the information on the listing about items that will be picked at random. I am so sorry this was missed. Unfortunately as we have no more gingerbread hot chocolates left we could not get this swapped for you, which we are truly sorry for. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - Treatbox x

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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