Name: TreatBox
Address: 1 Maunsell Road,, 1 Maunsell Road,, East Sussex
Rating: 4.79

“never turned up neither did anyone eses that ordered it i know even the royal mail tracking number never worked glad it was a promotion and i dodnt waste money i could understand 1 order not being delivered but 3 out of 3 is very poor”

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Posted 11 months ago

“I haven’t even received the box so delivery is very late.”

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Posted 11 months ago

“Poor service order not received. Would not recommend. I would not recommend this company”

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Posted 11 months ago

“Not worth prices”

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Posted 11 months ago

“The box broke as soon I opened it and not very good to be honest”

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Posted 11 months ago

“Got this for free through Voxi drop, which I'm glad about because it wasn't worth the money that it should have been. I think it was advertised around the £18 mark. I would have been upset if I'd have paid more than £3, and even that I wouldn't have been enthralled about.”

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Posted 11 months ago

“Treatbox should not of done this with Voxi, if this worth £18 then you need to change suppliers. I think this promotion did treat box no favours at all. This was £3 worth of pound shop bargains”

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Posted 11 months ago

“Nowhere near worth its advertised price. I would have been very disappointed if I had paid for it, although I did get it free.”

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Posted 11 months ago

“Very disappointed! Not only did this TreatBox arrive too late for the occasion but the hand written message was nothing short of appalling. Illegible scrawl to say the least. I am baffled as to who wrote it and how does TreatBox allow this? Would not recommend this service.”

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Posted 1 year ago

Hello Judith Thank you for your feedback, and I’m so sorry to hear that your experience did not meet expectations. I completely understand how disappointing it must have been for your TreatBox to arrive after the intended occasion, and I sincerely apologise for the delay. As mentioned by our customer service team, while we use Royal Mail’s 24 Tracked service and your order was shipped promptly, it isn’t a guaranteed next-day delivery service, though we always aim for the quickest delivery possible. Regarding the handwritten message, I’m really sorry it wasn’t up to the standard you expected. Each card is handwritten by a member of our team, and while everyone’s handwriting is naturally unique, it should always be clear and thoughtful. I appreciate you raising this and we will be reviewing it internally. I can see our team have been in touch to help find a suitable resolution, and I hope we can turn your experience around. Please don’t hesitate to reach out again if you need any further support.

Posted 1 year ago

“Issue with delivery so was charged to redeliver or receive a 75% refund.”

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Posted 1 year ago

Hello Shelley Thank you for your review and for sharing your experience. We're very sorry for the inconvenience caused with the delivery. After looking into this, the issue arose due to key information missing from the shipping address, which unfortunately meant the courier was unable to identify the correct location for delivery. As outlined in our terms and conditions, in cases like this where a parcel is returned to us due to an incomplete address, a 25% restocking fee applies if a refund is requested. However, we're pleased to confirm that a reshipment of your order has already been arranged so your gift can still be enjoyed. We truly appreciate your understanding and support. Please don’t hesitate to reach out if there’s anything further we can help with Thank you so much - TreatBox 💗

Posted 1 year ago

“There was a large spider found in the box when the recipient opened the box”

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Posted 1 year ago

Thank you for your review. We're so sorry to hear that a spider found its way into your box - we completely understand how unpleasant that must have been. We take great care to pack all of our boxes in a clean, controlled environment, but occasionally, especially during warmer months, little critters like spiders can sneak in during transit. While this is very rare, we completely understand it’s not what you expect when opening a TreatBox. Please feel free to email us at hello@treatboxuk.com so we can put things right for you. We really appreciate you letting us know and will continue reviewing our processes to minimise the chances of this happening again. Your experience matters to us, and we want every TreatBox to feel special (and spider-free!).

Posted 1 year ago

“Cannot emphasise how much I do not recommend ordering through Treatbox. Their online form at the time did not prompt the first line of the address so my order was not delivered to my friend. In order to have it redelivered, Treatbox said I needed to pay a restocking fee as well as redelivery. There was zero compassion for the fact that my friend whose husband was undergoing cancer treatment and no negotiation of meeting me in the middle. The customer service took forever and a resolution was never found. Take your business elsewhere, it’s just not worth the hassle!”

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Posted 1 year ago

Thank you for taking the time to share your experience. I’m truly sorry to hear that you were left feeling disappointed, especially when you had ordered something so meaningful for your friend during such a difficult time. Please know that this is absolutely not the experience we want for our customers. I completely understand how frustrating it must have been to face these issues. Our checkout system does rely on the information entered at the time of ordering, and when an address is incomplete, it sadly impacts successful delivery. We do ask for a restocking and redelivery fee when parcels are returned to us, in line with our policy, but I’m very sorry if this came across as lacking compassion — that was certainly not our intention. We do our best to respond as quickly as possible and support our customers, but I sincerely apologise if you felt that communication took too long or that a fair solution wasn’t found. Your feedback is really important to us and will be shared with the team to ensure we continue to improve how we handle sensitive situations. If there’s anything more we can do to assist you or help further, please don’t hesitate to reach out — we would really like to help in any way we can. Once again, I’m truly sorry for the upset caused and for not meeting your expectations on this occasion.

Posted 1 year ago

“Not worth the money. Very disappointed”

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Posted 1 year ago

Hello Linda Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 1 year ago

“Terrible customer service. I emailed stating I wished to make a formal complaint and this was ignored and ignored on social media - will advise people not to use this site as ok until you’re not happy with an order then they show their true colours and are not helpful. Charged me to put the stock back - I would never use this company again.”

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Posted 1 year ago

I’m really sorry to hear that you’ve had a disappointing experience with us. We always strive to provide the best possible service, so it’s truly upsetting to hear that you feel let down. We do our best to address all customer concerns and respond to messages as quickly as possible, and I sincerely apologise if you feel your complaint was not handled as expected. Our restocking fee is part of our returns policy, but I completely understand that this may not have been the outcome you were hoping for. We genuinely appreciate your feedback and take it seriously. If there’s anything we can do to help resolve this, please don’t hesitate to get in touch - we’d love the opportunity to make things right.

Posted 1 year ago

“Customer service poor and gift boxes look cheap and not good quality, the gift boxes are expensive and the quality of the boxes let the product down. You can’t open the box without it ripping, very disappointed”

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Posted 1 year ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 1 year ago

“Item not as described! Do not buy”

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Posted 1 year ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 1 year ago

“7 days no delivery. i will send flowers in future. would not use again. contacted customer care was told to wait till 3 feb !! was a treat for a friend in need”

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Posted 1 year ago

Hello Lesley Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 1 year ago

“My order didn’t and still hasn’t arrived! It was a surprise for my cousin. It was left in a “safe place” (what looks like the boot of a car) and she didn’t receive it. I am still waiting for a resolution from TreatBox. Very disappointing given the cost.”

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Posted 1 year ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - Treatbox 💗

Posted 1 year ago

“I’ve still not received my order despite ordering on 18/01/2024. Royal Mail says I cannot do anything until 29th”

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Posted 1 year ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - Treatbox 💗

Posted 1 year ago

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Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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