Name: TreatBox
Address: 1 Maunsell Road,, St Leonards on Sea,
Rating: 4.81

“Box arrived and was clearly too small for the contents, bulging and damaged, the welcome card was marked and stained. I immediately emailed with photos then 2 days later was offered to be sent another box. I didn't receive what I paid for so replied declining the offer making it clear I would not be using your company again.”

Helpful Report

Posted 1 year ago

Hi Allison, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. I'm so sorry you did not want this to be rectified, While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you. Thank you so much - Treatbox 💗

Posted 1 year ago

“Order hasn't been delivered yet so missed a birthday. It was an overseas delivery but was placed in plenty of time. Still waiting for this to be resolved.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. Once we have fulfilled your order and handed it over to Royal Mail, there can be unexpected delays with them, they will list anything on their website so please always check there. If we can help further with this please do email us at hello@treatboxuk.com where we can certainly get this looked into. Thank you so much - Treatbox 💗

Posted 1 year ago

“If I could rate this a zero I would: Customer service appalling- despite the company making a mistake and accusing me of it. I won’t use again”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We have had a look into the situation at hand and can see that the addresses provided on the orders were incorrect? Unfortunately, we are unable to know if an address is incorrect on an order unless we are informed. We truly are so sorry for the situation and can understand how frustrating it must be. As the confirmation email is a responsibility of the purchaser, it is there for them to check over and to contact us regarding any amendments before the order is sent. I hope this helps shed some light on the situation, While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Thank you so much - Treatbox 💗

Posted 1 year ago

“Very disappointed as asked for it to be delivered as a surprise on 25th Feb and it was delivered at the beginning of Feb! Wouldn’t order again as it ruined the surprise!”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to help with any issues you received. I can confirm all orders with a specific date will have the DO NOT OPEN sticker with the date. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - Treatbox x

Posted 1 year ago

“So disappointed to find the gift is coming to me! There was no recap at the end to make sure this wouldn’t happen. I know I filled in the recipients name and address correctly. When I phoned to discuss this the consultant was not at all helpful. I purchased from this company because I received a gift from treatbox and was delighted, such a shame”

Helpful Report

Posted 1 year ago

Hi There, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry for the situation and can understand how frustrating it must be, but I can confirm that our system will not just change an address that has been input into an order. As the confirmation email is a responsibility of the purchaser, it is there for them to check over and to contact us regarding any amendments before the order is sent. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - Treatbox x

Posted 1 year ago

“I’m not very happy as I ordered the limited edition gingerbread treat box and received a Santa chocolate spoon instead of the gingerbread one. Contacted the company who advised that it is the small print that the hot chocolate spoon is a random pick and is either this one or the gingerbread. All the pictures show the gingerbread one and it’s a gingerbread themed box so I assumed I’d get the gingerbread one. I am neurodivergent so whilst this does not seem a big deal, it is to me”

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Posted 1 year ago

Hi Sarah, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met. As you can imagine, Christmas stock goes very quickly which is why we have to provide the information on the listing about items that will be picked at random. I am so sorry this was missed. Unfortunately as we have no more gingerbread hot chocolates left we could not get this swapped for you, which we are truly sorry for. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - Treatbox x

Posted 1 year ago

“Order never arrived, reached out to customer services and they said they’ll reply within 48hrs… it’s been 6 days. I appreciate the postal service have been striking but this should have arrived by now as I ordered it on 21/11/22.”

Helpful Report

Posted 1 year ago

Please allow me to apologise for the delay in receiving a response. We are experiencing a high volume of emails and calls, resulting in longer response times than we’d like. I assure you we are answering all inquiries with efficiency and in the order which they have been received. I am so sorry but i cannot locate an email from yourself unfortunately, would you be kind enough to email us at hello@treatboxuk.com and we can get this resolved for you. I have had a look into this and can see that your order has been held back to be sent closer to Christmas as it is a Christmas gift going straight to the recipient. We do this so that orders do not arrive too early for the big day. I hope this helps and please rest assured your order will arrive in time as we are slowly getting these dispatched over this week and next. Please do let us know if you have any questions. Thank you - Treatbox x

Posted 1 year ago

“1. Read between lines before ordering to Denmark. You will pay 250Dkk extra to customes invoice 2.Did not arrive in time because of been held in customs. 3. Because of extra waiting time we could open package 3days before Birthday 4.Recived package was too soft for sendig so presentation when it arrieved was disapointing 5. Owerall price did not match the content. 6. Day did not get brighter after all”

Helpful Report

Posted 1 year ago

Hi Estera, Thank you for taking the time to leave us your review. We are so very sorry for any inconvenience caused, we never want our customers to feel unhappy and we always want our customers to have the best experience, i am so sorry you feel this was not met. We have as much information available on our website regarding the delivery process. We are very sorry this was missed. As mentioned on our website and T&Cs, custom charges may apply and are payable by the recipient. Please see this on our website here - https://treatboxuk.com/pages/delivery-information With international shipping it is a legal requirement to go through customs. Unfortunately we cannot give a timeframe of how long this will take and it will be different for each Country. We ship worldwide daily with no issues, We never want our customers to receive issues and we are so sorry for how the box arrived with you. This certainly should not have happened, and we will raise this issue with the delivery company. Please do accept our greatest apologises - TreatBox x

Posted 1 year ago

“Shocking customer service I ordered a treat box and it was meant to go to the recipient address for my friends birthday but instead it came to me I contacted them and they basically said it was my fault my problem from their point of view everything had gone according to plan. I just think nowadays with us being nearly in another recession and everything being so expensive I expected a little bit more from the customer service some sort of meet in the middle, or some sort of compromise just anything rather than washing their hands of the situation and being unwilling to help resolve the problem. I now have a present that I don’t want and a friend that will miss out on her birthday present on her birthday because even with me re-posting it the postage won’t get it to her in time. All kind of pointless really.”

Helpful Report

Posted 1 year ago

Hi There, Thank you for taking the time to leave us your review. I am so sorry to hear that your experience has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that you feel that was not demonstrated to you. We can see that all communications made have been satisfactory to the situation at hand. As frustrating as this is, the order was shipped and delivered to the delivery address that had been provided on the order. Which will have also been confirmed in the confirmation email after placing the order. Unfortunately we cannot tell if an incorrect delivery address has been provided on an order unless this is communicated to us. I can promise you that we are always more than happy to help our customers and if you feel there is anything we can do to help you with this please do let us know. We are so sorry that you feel that this was not ok and While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you. Many thanks, TreatBox - x

Posted 1 year ago

“Sadly to say i,m not happy with your service. and i will not recommend any one to purchase from you”

Helpful Report

Posted 1 year ago

Hi There, I am so sorry to hear that your experience has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that you feel that wasn't demonstrated to you. I have had a look into everything and the communications that have been had and I can confirm that your order was fulfilled sufficiently and correctly on our end and dispatched and delivered to the address provided by yourself on the order. Please see our T&Cs for further information regarding placing your order and providing the correct delivery details. We cannot be held responsible for any incorrect information provided. I hope this helps shed some light on the situation. Thank you - TreatBox x

Posted 1 year ago

“After first initial email there was no further updates. When contact made I was advised it was delivered, surprised no updates of this provided. A replacement was eventually sent however,they failed to include personalised message. When reported this I was offered a mere 20% off next box. Given there was multiple errors I would have expected offer to send complimentary box along with my personalised message.”

Helpful Report

Posted 1 year ago

Hi Helen, We are so extremely sorry to hear of the issue you have received. This is not ok and we do not want you to be left feeling this way. Please could you contact us at hello@treatboxuk.com and we can get a replacement order arranged for you. Thank you so much - TreatBox x

Posted 1 year ago

“My order did not arrive on the day I requested even though I paid extra for next day delivery. Having spoken to Natalie the issue was not resolved to my satisfaction. I will not be using Treatbox again”

Helpful Report

Posted 2 years ago

Hi Elizabeth, I am so very sorry for the issues you have experienced. This is certainly not what we want for our customers. As you can imagine, once we have packed and dispatched the orders, they are in the hands of the delivery company, which means any delays they are experiencing are out of our control. The delivery timescales are not guaranteed - Please see delivery information on our website - https://treatboxuk.com/pages/delivery-information - We certainly want our customer's orders to arrive as soon as possible, and if we could hand deliver ourselves, we would. We have to rely on the delivery services and understand that they do experience delays. Everything is on our website and the delivery companies' websites with regards to the timescales of their delivery options. We have been in touch via email and confirmed your delivery with DPD, Due To Operational Reasons, the Consignment was changed to A 2 Day Service. I hope this helps shed some light on the delivery process and please do not hesitate to contact us further if you have any questions :)

Posted 2 years ago

“To be honest I was a bit disappointed. There was an Easter bunny chocolate, and a 'self care love' small bag. I did like the key ring.”

Helpful Report

Posted 2 years ago

Hi Suzi, We are so very sorry to have caused you any disappointment. This is certainly not what we want for our customers. Our Lucky Dip Treatboxes are where we add products that are end of the season or from where we might have some products leftover from one of our monthly boxes, advent or many other ready to go boxes we have. As this is a Lucky Dip box, Items are picked at random and are a surprise to the recipient. Please do contact us should you have any questions or require any assistance. Thank you x

Posted 2 years ago

“I paid almost extra£10 for Sunday delivery, but my gift was delivered on Monday. That was a bit put off. It spoiled the entire purpose of it.”

Helpful Report

Posted 2 years ago

Hi Vivek, Thank you for taking the time to leave TreatBox a review. I am so sorry to hear you have experienced delivery issues with your order. This is certainly not what we want for our customers. As you can imagine, once we have packed and dispatched the orders, they are in the hands of the delivery company, which means any delays they are experiencing are out of our control and the delivery times are not guaranteed - Please see the delivery information on our website - https://treatboxuk.com/pages/delivery-information I have also had a look into this so that we can resolve this for you. From the tracking information provided by DPD, the parcel had attempted delivery on Sunday and a card was left due to no one being home to retrieve the parcel. I hope this helps shed some light on the situation, and please do not hesitate to contact us further should you have any questions. Thank you so much - TreatBox x

Posted 2 years ago

“Over priced. Wouldn't use again.”

Helpful Report

Posted 2 years ago

Hi There, Thank you for taking the time to leave your review. We are so very sorry for the way you feel regarding TreatBox pricing. So that we can continue to provide high quality boxes and the amazing service we want to give, the prices are very carefully provided based on that, our suppliers prices and current inflation. A lot of time, care and passion goes into TreatBox and our customers. I hope this has helped any uncertainty. Thank you, TreatBox

Posted 2 years ago

“Very over priced compared to other brands in the market! Having looked around at other up coming brands I shall not pay these prices again! Also as a side note, kindness should go unnoticed, not as a way to publicise your business! That is not an act of true kindness! That’s put me off even more future purchase.”

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Posted 2 years ago

“I still havent received my last box 🤷🏻‍♀️ Royal Mail have no idea where it is and I can’t get refunded! In addition, the only response I’ve really had is asking to ‘revise my review’ seems they’re more concerned about their reviews than actually sorting out peoples issues”

Helpful Report

Posted 2 years ago

Hi Claire, We are so very sorry you are having issues with your order. I have had a look into this and we haven't received any communication from you regarding this? Please could you email us at hello@treatboxuk.com and we will certainly get this solved for you. Thank you.

Posted 2 years ago

“Not impressed. Made worse by the fact my complaint was virtually dismissed as my own fault. Won’t be ordering again or recommending.”

Helpful Report

Posted 2 years ago

Hi Christian, Thanks for taking the time, again, to leave us a review. We are sorry you are not impressed. We do feel that this review is unfair, your issue was that Royal Mail didn't post your letterbox gift through the letterbox, and took it to the depot instead. You contacted us at 11pm on Friday evening and we were unable to do anything until the next working day (Monday.) You collected your order on Saturday with no further issues, and we didn't hear back from you. Your issue was not dismissed at all, we replied within 5 minutes at 11pm on social media, and within 48 hours via email. If you still need any help at all please do reply to the email we sent on Monday. We are very sorry we couldn't help more and this is not how we like to part with our customers.

Posted 2 years ago


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

TreatBox Reviews