TreatBox Reviews

Name: TreatBox
Address: 1 Maunsell Road,, 1 Maunsell Road,, East Sussex
Rating: 4.81

4.8 Rating 4,592 Reviews

95 %

of reviewers recommend TreatBox

4.8

Based on 4,592 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About TreatBox:

A thoughtful gift for every moment.
Whatever the occasion, whatever the moment, we've got beautifully boxed treats, handpicked products, and seasonal delights that can be personalised and packaged to treat someone you love - or something just for you!

Visit Website

Phone:

01424552410

Email:

hello@treatboxuk.com

Location:

1 Maunsell Road,,
1 Maunsell Road,
East Sussex
TN38 9NL

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the experience of choosing my own box for my friend and she loved it. Only downside (some feedback), she wasn't home when it got delivered and its only because I checked the royal mail website that I saw and organised a redelivery! They left a card but obviously she didnt know what it was”

Helpful Report

Posted 10 hours ago

“This is a lovely monthly treat to myself. I don’t always like everything in the box but I’m always happy overall. I love the socks - we have had 4 months in a row though 😆”

Helpful Report

Posted 16 hours ago

“Hi just want to say thank you for the treatbox and my girlfriend loved it . It was my first time ordering . However i just want to write that i ordered a keyring which was a rectangle shape but i found out my gf received a circle shape one. I’m not really fussed about it but its just that the picture i selected was a rectangle shape but she received a different shape . Thank you.”

Helpful Report

Posted 1 week ago

Hello Adrian 👋 Thank you so much for your kind words and for choosing us for your first order, we’re so pleased to hear your girlfriend loved her TreatBox! We're really sorry about the mix-up with the keyring shape, we completely understand how the difference might have been a little unexpected. As a small gesture, I can see we’ve added some TreatBox Points to your account to say sorry for the mix-up and to thank you for your understanding. If there's anything else we can help with, please don’t hesitate to get in touch! Thank you for choosing TreatBox 💗

Posted 16 hours ago

“I was under the impression that if I ordered a box on Monday, it would be delivered on Tuesday, but it was delivered on Wednesday instead, which was a day late for my friend’s birthday. She was really happy with the gift though despite the late delivery, so all good. Box was nicely packed and selection of goods was good.”

Helpful Report

Posted 2 weeks ago

Hello Malgorzata 👋 Thank you so much for your review and for choosing TreatBox! We're really pleased to hear your friend loved the gift and enjoyed the selection. While 95% of our orders do arrive the next working day, the Tracked 24 service isn't guaranteed, which is noted at checkout. For time-sensitive occasions, we do offer a Special Delivery option that guarantees arrival by 1pm the next day. We really appreciate your feedback and hope to treat you again soon! Thank you for choosing TreatBox 💗

Posted 2 weeks ago

“Sent to my 16 years old as a GCSE treat (she’s working very hard!). She liked it and I would definitely get another sometime - if you worked out the price of what you choose etc it’s probably well marked up but presented well so worth it.”

Helpful Report

Posted 2 weeks ago

Hello Sarah 👋 Thank you so much for your thoughtful review! We're really pleased to hear your daughter enjoyed her GCSE treat, she deserves it with all her hard work! We truly appreciate your feedback and are so glad the presentation made it feel extra special. Wishing her all the best with her exams, and we’d love to treat you both again in the future! Thank you for choosing TreatBox 💗

Posted 2 weeks ago

“Fabulous box. My daughter loved it. Prompt service and delivery. Thank you Treatbox!”

Helpful Report

Posted 3 weeks ago

Hello Jo 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 2 weeks ago

“Perfect as always, my daughter loved it.”

Helpful Report

Posted 1 month ago

Hello Megan 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 month ago

“Build your own boxes are great. Mystery ones underwhelming and not great value.”

Helpful Report

Posted 1 month ago

Thank you for your feedback! We’re so pleased to hear you’re enjoying our Build Your Own boxes - we love how personal they can be. We’re sorry to hear the Mystery box didn’t quite meet your expectations. While we always aim to include a great mix and value, we understand that the element of surprise isn’t for everyone. Your thoughts are really helpful and will be taken on board as we continue to improve our range.

Posted 1 month ago

“Cute little thank you box, beautifully packaged. Would have liked the option to add a few more extras without having to jump to the large size build your own option. Delivery was so fast, and the recipient loved it!”

Helpful Report

Posted 2 months ago

Hello Michaela 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 2 months ago

“It's a lovely idea with lots of nice options to choose and personalise, however I will say the "Next Day" option took 3 days(!) for me, and so unfortunately was late for the occasion I'd bought it for. I complained but was told this is just normal - so be aware.”

Helpful Report

Posted 2 months ago

Thank you so much for your feedback - we’re really glad you loved the idea and the personalisation options but we’re so sorry to hear your order didn’t arrive in time for your occasion. The shipping option is 24-hour tracked, but unfortunately it's not a guaranteed next day delivery. While we do our best to dispatch orders promptly, there can sometimes be delays with the courier that are out of our control. We really appreciate you taking the time to share your experience- it helps us continue to improve, and we’re so grateful you gave TreatBox a try. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. With love, The TreatBox Team 💗

Posted 2 months ago

“Really nice pick me up in the post, wish I got a biscuit rather than popcorn but that’s the mystery side of things! Well packaged”

Helpful Report

Posted 2 months ago

Hello Mercedes 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. I noticed you mentioned you received an incorrect item, if there's anything we can help with please feel free to reach out to us at hello@treatboxuk.com Thank you for making our day - TreatBox 💗

Posted 2 months ago

“Well packaged however much smaller than expected. I thought it would be a larger box with items in it.”

Helpful Report

Posted 2 months ago

Hello 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 2 months ago

“My friend was really pleased with her treatment box. It was a lovely treat and a pick me up”

Helpful Report

Posted 3 months ago

Hello Linda 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 2 months ago

“A lovely gift that brought a smile. Thank you”

Helpful Report

Posted 3 months ago

Hello Nikki 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 2 months ago

“This was sent as a birthday gift to a close friend. Unfortunately she did not know who sent it despite enclosing a birthday card with my name?!”

Helpful Report

Posted 3 months ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 3 months ago

“Sent my niece a build-you-rown box for her birthday and she loved it. Great range of products for all ages so it was eay to find items she loved - her favourites were the birthday cookie and smiley huggie earrings. There was an issue with one of the items but customer service sorted that out very quickly and the sent the correct item the next day. Great service and will definitely be back again!”

Helpful Report

Posted 3 months ago

Hello Hannah 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 3 months ago

“My friend was very happy with her treats. I had put the wrong address and it was returned, but this was sorted out quickly.”

Helpful Report

Posted 3 months ago

Hello 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 3 months ago

“Bought it for my daughters 18th, she really enjoyed opening her gifts running up to her birthday, it added to the excitement of her day”

Helpful Report

Posted 3 months ago

Hello Angela 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 3 months ago

“Bought as a Galentine gift for my teenager. Good range of products to choose from. Beautifully packaged, & the hand written note was just lovely 🥰”

Helpful Report

Posted 3 months ago

Hello D J👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 3 months ago

“The pyjamas are lovely Personally I just don't think the wrapping or presentation is as much of a wow as the previous box I bought and the little card is missed The USP for treatbox in my head is the way you can get a gift to a friend (when out the country in my case) and it appears as of you have lovingly prepped it yourself”

Helpful Report

Posted 4 months ago

Hello Denyse 👋 Thank you so much for taking the time to leave us your review! We’re thrilled to hear that you loved your pyjamas and TreatBox, and that it brought a smile to your day. Your kind words mean the world to our team and motivate us to continue curating special gifts - including our cosy pyjamas - that our customers love. Thank you for making our day! TreatBox 💗

Posted 3 months ago

TreatBox is rated 4.8 based on 4,592 reviews