TreatBox Reviews

Name: TreatBox
Address: 1 Maunsell Road,, 1 Maunsell Road,, East Sussex
Rating: 4.81

4.8 Rating 4,784 Reviews

95 %

of reviewers recommend TreatBox

4.8

Based on 4,784 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About TreatBox:

A thoughtful gift for every moment.
Whatever the occasion, whatever the moment, we've got beautifully boxed treats, handpicked products, and seasonal delights that can be personalised and packaged to treat someone you love - or something just for you!

Visit Website

Phone:

01424552410

Email:

hello@treatboxuk.com

Location:

1 Maunsell Road,,
1 Maunsell Road,
East Sussex
TN38 9NL

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TreatBox 5 star review on 3rd September 2025

569

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“my frend really like it but it was over priced and one item did not come don,t worry i,m not not botherd thank you”

Helpful Report

Posted 2 weeks ago

Hello 👋 Thank you for your feedback, we’re so pleased your friend liked the TreatBox. We’re really sorry to hear that an item was missing. Please do reach out to us at hello@treatboxuk.com and we’ll be happy to assist you with this. Thank you for choosing TreatBox 💗

Posted 2 weeks ago

“This was brought as a gift, and was well received, enjoying the treats very much.”

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Posted 4 weeks ago

Hello Sheila 👋 Thank you for taking the time to leave us a review! We’re so happy to hear the gift was well received and the treats are being enjoyed! Thank you for choosing TreatBox to make someone’s day a little brighter. Thank you for choosing TreatBox 💗

Posted 2 weeks ago

“Totally recommend 👌”

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Posted 1 month ago

Hello 👋 Thank you for taking time to leave us a review! We're so pleased to hear you would recommend us to family and friends. We can't wait to be your go-to for your next occasion. Thank you for choosing TreatBox 💗

Posted 2 weeks ago

“Very quick delivery and well presented”

Helpful Report

Posted 1 month ago

Hi Hannah, Thank you so much for taking the time to leave us your review! We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you. Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love. Thank you for making our day - TreatBox 💗

Posted 1 month ago

“Great gift ideas”

Helpful Report

Posted 1 month ago

Hello Susan 👋 Thank you so much for taking the time to leave us your review! We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you. Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love. Thank you for making our day - TreatBox 💗

Posted 1 month ago

“Arrived amazingly quick, thank you! My colleague loved it....was a very sentimental gift for her. Thank you”

Helpful Report

Posted 1 month ago

Hello Denise 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 month ago

“Rlly good packing, nice quality of the stuff included in the gift. Although tracking on the site should be more efficient, otherwise everything all sorted!! Totally recommended”

Helpful Report

Posted 1 month ago

Hello 👋 Thank you so much for taking the time to leave us a review! We're really pleased to hear you were happy with the packaging and the quality of the treats. We appreciate your feedback on the tracking system, we're always looking for ways to improve, and this will be passed on to the team. Thanks again for recommending us! Thank you for choosing TreatBox 💗

Posted 1 month ago

“Absolutely loved my purchase as usual! I ordered the lucky dip bag and it was full of goodies, my favourite being the fudge and the socks (the socks always feel so nice). Unfortunately it took nearly a week to arrive (48hr tracking when started it was 24hrs)”

Helpful Report

Posted 2 months ago

Hello Laura 👋 Thank you so much for your kind words, we’re so pleased to hear you loved your lucky dip bag, especially the fudge and socks (we agree, the socks are always a winner!). Our sincere apologies for the delay in delivery. The product description does highlight that this item is shipped up to 5 working days after the order is placed and is sent using our Tracked 48 service. We completely understand how frustrating delays can be and truly appreciate your patience. Thanks again for your continued support - TreatBox 💗

Posted 2 months ago

“Was very pleased with this. Just a shame that the biscuit was completely broken on arrival. Not the fault of the seller though!”

Helpful Report

Posted 2 months ago

Hello Georgina 👋 Thank you so much for your lovely review, we're really pleased to hear you were happy with your TreatBox! We're sorry to hear about the biscuit arriving broken. While it’s out of our hands once it leaves us, we’re always happy to help, so please feel free to get in touch at hello@treatboxuk.com and we’ll do our best to make it right Thank you for choosing TreatBox 💗

Posted 2 months ago

“I ordered a lovely selection of 10 items for my sister's birthday who was super pleased. She especially loved all the dog mama items and the yummy biscuit which, in her words, was 'soooo good'. I ordered the box in April to be delivered at the beginning of June but the box sadly didn't arrive. However, the TB team were super quick to sort out another box the day I emailed them & it arrived the next day. Cheers TB :-)”

Helpful Report

Posted 2 months ago

Hello Sandra 👋 Thank you so much for your kind review and sharing a photo with us! We’re so pleased your sister loved her birthday TreatBox, especially the dog mama items and that delicious biscuit (we love hearing that!). We’re really sorry the original box didn’t arrive as planned, but we're glad we could quickly make things right for you. Your patience and understanding mean a lot, and we're so happy everything arrived in time to celebrate. Cheers to you too – and thank you again for choosing TreatBox! 💗

Posted 2 months ago

“Love the experience of choosing my own box for my friend and she loved it. Only downside (some feedback), she wasn't home when it got delivered and its only because I checked the royal mail website that I saw and organised a redelivery! They left a card but obviously she didnt know what it was”

Helpful Report

Posted 3 months ago

Hello Charlotte 👋 Thank you so much for your lovely review, we’re so pleased to hear your friend loved her TreatBox and that you enjoyed creating it for her! We really appreciate your feedback regarding the delivery experience. While we rely on Royal Mail to leave a card when the recipient isn’t home, we completely understand how it could be confusing if it’s not clear what it relates to. We'll definitely take this on board and continue working on ways to improve the gifting experience from start to finish. Thank you again for your support! Thank you for choosing TreatBox 💗

Posted 2 months ago

“This is a lovely monthly treat to myself. I don’t always like everything in the box but I’m always happy overall. I love the socks - we have had 4 months in a row though 😆”

Helpful Report

Posted 3 months ago

Hello Jacqui 👋 Thank you so much for your feedback! We're so pleased to hear you enjoy your monthly TreatBox and that it's a lovely little treat for yourself. We completely understand that not every item will be to everyone's taste, but we’re glad you're happy overall. Noted on the socks, we’ll be sure to pass that on to our creative team! 😊 Thanks again for your continued support Thank you for choosing TreatBox 💗

Posted 2 months ago

“Hi just want to say thank you for the treatbox and my girlfriend loved it . It was my first time ordering . However i just want to write that i ordered a keyring which was a rectangle shape but i found out my gf received a circle shape one. I’m not really fussed about it but its just that the picture i selected was a rectangle shape but she received a different shape . Thank you.”

Helpful Report

Posted 3 months ago

Hello Adrian 👋 Thank you so much for your kind words and for choosing us for your first order, we’re so pleased to hear your girlfriend loved her TreatBox! We're really sorry about the mix-up with the keyring shape, we completely understand how the difference might have been a little unexpected. As a small gesture, I can see we’ve added some TreatBox Points to your account to say sorry for the mix-up and to thank you for your understanding. If there's anything else we can help with, please don’t hesitate to get in touch! Thank you for choosing TreatBox 💗

Posted 3 months ago

“I was under the impression that if I ordered a box on Monday, it would be delivered on Tuesday, but it was delivered on Wednesday instead, which was a day late for my friend’s birthday. She was really happy with the gift though despite the late delivery, so all good. Box was nicely packed and selection of goods was good.”

Helpful Report

Posted 3 months ago

Hello Malgorzata 👋 Thank you so much for your review and for choosing TreatBox! We're really pleased to hear your friend loved the gift and enjoyed the selection. While 95% of our orders do arrive the next working day, the Tracked 24 service isn't guaranteed, which is noted at checkout. For time-sensitive occasions, we do offer a Special Delivery option that guarantees arrival by 1pm the next day. We really appreciate your feedback and hope to treat you again soon! Thank you for choosing TreatBox 💗

Posted 3 months ago

“Sent to my 16 years old as a GCSE treat (she’s working very hard!). She liked it and I would definitely get another sometime - if you worked out the price of what you choose etc it’s probably well marked up but presented well so worth it.”

Helpful Report

Posted 3 months ago

Hello Sarah 👋 Thank you so much for your thoughtful review! We're really pleased to hear your daughter enjoyed her GCSE treat, she deserves it with all her hard work! We truly appreciate your feedback and are so glad the presentation made it feel extra special. Wishing her all the best with her exams, and we’d love to treat you both again in the future! Thank you for choosing TreatBox 💗

Posted 3 months ago

“Fabulous box. My daughter loved it. Prompt service and delivery. Thank you Treatbox!”

Helpful Report

Posted 3 months ago

Hello Jo 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 3 months ago

“Perfect as always, my daughter loved it.”

Helpful Report

Posted 4 months ago

Hello Megan 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 4 months ago

“Build your own boxes are great. Mystery ones underwhelming and not great value.”

Helpful Report

Posted 4 months ago

Thank you for your feedback! We’re so pleased to hear you’re enjoying our Build Your Own boxes - we love how personal they can be. We’re sorry to hear the Mystery box didn’t quite meet your expectations. While we always aim to include a great mix and value, we understand that the element of surprise isn’t for everyone. Your thoughts are really helpful and will be taken on board as we continue to improve our range.

Posted 4 months ago

“Cute little thank you box, beautifully packaged. Would have liked the option to add a few more extras without having to jump to the large size build your own option. Delivery was so fast, and the recipient loved it!”

Helpful Report

Posted 5 months ago

Hello Michaela 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 5 months ago

“It's a lovely idea with lots of nice options to choose and personalise, however I will say the "Next Day" option took 3 days(!) for me, and so unfortunately was late for the occasion I'd bought it for. I complained but was told this is just normal - so be aware.”

Helpful Report

Posted 5 months ago

Thank you so much for your feedback - we’re really glad you loved the idea and the personalisation options but we’re so sorry to hear your order didn’t arrive in time for your occasion. The shipping option is 24-hour tracked, but unfortunately it's not a guaranteed next day delivery. While we do our best to dispatch orders promptly, there can sometimes be delays with the courier that are out of our control. We really appreciate you taking the time to share your experience- it helps us continue to improve, and we’re so grateful you gave TreatBox a try. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. With love, The TreatBox Team 💗

Posted 5 months ago

TreatBox is rated 4.8 based on 4,784 reviews