Name: TreatBox
Address: 1 Maunsell Road,, 1 Maunsell Road,, East Sussex
Rating: 4.81

“completely tarnished jewellry, awful quality”

Posted 1 week ago

“Although the products were very good the “treat box” was very far from satisfactory. The packaging was just that, it was supposed to be a gift for my daughter starting her exams and had spent over £80. It arrived bashed up, sealed with yellow masking tape with postage labels all over the front. We opened it expecting a box within the parcel only to find that was it. The surprise treat box was far from it! I had to decant everything into a gift box and give it to her seperately. When I complained I was offered a replacement box! A little too late. The packing options are not clear and you certainly should not have to pay extra to gift the box to who it is intended for. I won’t be using again as the level of customer service was appalling. They obviously do not care if a customer is dissatisfied. It’s such a shame as the concept is good and the products were lovely.”

Helpful Report

Posted 1 week ago

Thank you for your review and we're really sorry to hear you were disappointed with the presentation of your TreatBox - especially as it was intended as a thoughtful gift for your daughter. We completely understand how important first impressions are, particularly during meaningful moments like exam season. When placing your order, you selected the “Send directly to recipient” option. This means the outer packaging is the TreatBox itself, designed to be a letterbox-friendly surprise. Our “Send to me to hand over in person” option includes an additional outer box for protection and presentation, which many customers prefer when gifting in person. That said, we’re always looking to make things clearer and easier, and your comments about the packaging options are genuinely helpful. We’ll be reviewing the wording on our site to avoid any future confusion. We offered a replacement box as a gesture to try and make up for the disappointment. We’re sorry this didn’t feel like the right solution at the time, but we do genuinely care when a customer is unhappy and always aim to put things right where we can. Thank you again for your kind words about the concept and the products. We’re glad you liked them, and we hope there might be an opportunity in the future to leave a better impression. TreatBox 💗

Posted 20 hours ago

“I have to say I waas very disappointed with the order, it was very expensive for the contents. Would not order again”

Helpful Report

Posted 4 weeks ago

Hello Maureen Thank you for taking the time to leave your feedback, we're truly sorry to hear that your order didn’t meet your expectations. A great deal of care, detail and attention goes into curating every box, and we're always looking to improve. If you'd be happy to share more about your experience, please feel free to email us at hello@treatboxuk.com, we’d really value the opportunity to understand what went wrong and see how we can make things right. Thank you again for your feedback

Posted 2 weeks ago

“I thought it was supposed to come in a lovely box. This was for a gift that I want to hand on person. But it came in a brown cardboard box . So not very impressed.”

Helpful Report

Posted 1 month ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding.

Posted 2 weeks ago

“The card was not the same as advertised - neither was the biscuit and I felt a bit disappointed. Not sure it was really worth the money in all honesty.”

Helpful Report

Posted 1 month ago

Hello Georgie Thank you for your message, and I’m really sorry to hear you felt disappointed with your recent order. We always aim to send exactly what’s advertised, but in this instance, the original card was out of stock and rather than delay your order, we included a similar alternative to ensure it arrived in time. I completely understand that this may not have felt the same, and I’m truly sorry it didn’t meet your expectations. Your feedback means a lot to us, and we’ll be passing this along to our team to ensure we’re clearer in future when substitutions are needed. If there’s anything else I can do to help, please don’t hesitate to reach out at hello@treatboxuk.com Thank you so much - Treatbox 💗

Posted 2 weeks ago

“I was very disappointed with the quality. The necklace was so tiny could hardly see ot as well for the bracelet”

Helpful Report

Posted 1 month ago

Hello Julie Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 1 month ago

“I received a Keyring with a photo of two people and not my horses. I emailed to let them know and to advise how we could rectify this. I have had no response at all.”

Helpful Report

Posted 1 month ago

Hello Dee Thank you for taking the time to leave a review. I’m truly sorry to hear that the incorrect image was received on your keyring, that’s certainly not the experience we aim to deliver, and I completely understand how disappointing that must have been. Having looked into our communication, I can see you kindly reached out to us on the evening of 2nd April, and we responded the following morning to help resolve the issue. As we hadn’t heard back initially, we’re really pleased to see this has now been rectified and that a replacement keyring has been sent your way. We truly appreciate your patience and understanding, and we’re grateful you chose TreatBox. If there’s anything else we can do to help, please don’t hesitate to get in touch Thank you for shopping with us at TreatBox

Posted 1 month ago

“Box was good. Delivery was bad, no attempt made to deliver via the delivery option I selected”

Helpful Report

Posted 2 months ago

Hello Shannon Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 2 months ago

“Really really disappointed with the latest box I ordered. One of the items was damaged inside and it was 90% a different box. I ordered a joyful moments box and extra mug, this was for a colleague and friend to wish her well and to bring her sunshine. She instead received a Mother’s Day gift box, and a chipped coaster. I am hoping this will be rectified by the team. On a positive note I ordered the gift yesterday and it arrived today and the choice of gifts is excellent, if you receive the correct one.”

Helpful Report

Posted 2 months ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met, I can see from communications that this has now been resolved If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 2 months ago

“My sisters ordered my the 7 day treatbox for my birthday. I recommend treatbox as I've ordered from them before for myself and others , and the items have always been of great quality. However, the 7 day advent calendar birthday I've just received was extremely disappointing. Day 1 was the happy news paper (not really a gift!) Then other items were a notepad, socks (which are lovely and soft), face mask, necklace, candle...they were OK items but not as exciting/special as I thought for the birthday treat box. And the final gift on my birthday was a cookie which was a huge let down. It's just a large cookie/biscuit ...doesn't really scream ' birthday'. I just know I've had better quality products before (as have my family and friends who I've bought for before)”

Helpful Report

Posted 4 months ago

We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 3 months ago

“First of all, what a beautiful idea and concept. Treatbox has loads of amazing things to choose from. I brought the wallet card and have to say I wasn’t impressed with the quality. I Can hardly see the photo let alone the writing but because it was for my baby’s dad’s birthday I had to roll with it as it was his first gift from our boy. I had nothing else. It came with a happy birthdays notes card which was such a lovely tough, however, I flipped the card over and someone had written on it exactly the same as what was written on the wallet card. This would have been a perfect opportunity for me to write a personal message on it. Such a shame.”

Helpful Report

Posted 8 months ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. The nature of the aluminium wallet card will affect the picture quality, and will show a grainy affect due to the texture of the product. In regards to the note tag, we are sorry this was not left blank, when the gift message section is completed, this gift message is automatically written on a gift tag. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 7 months ago

“I’ve previously used Treatbox and have been very happy with its contents but the last one i ordered for my daughter who was recuperating from an operation was a bit of a let down and not worth the amount I paid for it.”

Helpful Report

Posted 8 months ago

Hello Donna Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 8 months ago

“Very disappointing and overpriced, the cost probably represents the packaging. Will make my own treat box up next time.”

Helpful Report

Posted 8 months ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 8 months ago

“Not to my taste was underwhelmed”

Helpful Report

Posted 9 months ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 9 months ago

“Really cross that an item was missed out of my friends box- I wouldn’t have even known if I didn’t ask her specifically about that item!”

Helpful Report

Posted 9 months ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected and that your friend has a missing item from her gift Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. I can see from our records that you have not yet reached out to our friendly customer service team, we invite you to reach out to us for further assistance with this, please email us at hello@treatboxuk.com. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 9 months ago

“I bought this as a gift for myself for finishing my a levels. I have had many boxes before as presents from family members so I like to support the small business. The box arrived and there was 4 paper clips, a hanging sign, a pin, a drawstring bag and an out of date hand sanitizer, that went out of day over a year before I received it. I contacted customer service and it took a couple of days but they organised a replacement item but when it arrived it was a hand cream and the packaging was dirty. I don’t think I got value for money at all and this experience has put me off from purchasing again. I really do like this business and have supported since around 2017 but I think to be safe if you are ordering do a build your own box because then you know you will be happy with the products, and hopefully they aren’t out of date.”

Helpful Report

Posted 10 months ago

“Disappointed in the quality of the products, especially the slogan bags. The first one I received, the logo had been ironed on but this was starting to come off and it had been ironed over a large piece of thread. I was sent a replacement but this was in a worse condition, the logo hadn't even been ironed on straight! I was also underwhelmed by the box they are presented in - a plain brown box. I expected something pretty. I will make my own hamper up next time.”

Helpful Report

Posted 11 months ago

Hi Samantha, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. I can see that you have already spoken with our customer service team regarding the issues you experienced, who quickly arranged a replacement to be sent out with express shipping, I am sorry to hear this again did not meet your expectations, please feel free to contact us again if we can help any further We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding - Treatbox 💗

Posted 10 months ago

“Didn’t arrive on time for Father’s Day & I ordered a box with mug in it! Filled with fancy packaging but not much for £25! Won’t be using again”

Helpful Report

Posted 11 months ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We can see your order was placed on the Friday of Fathers Day with our Free shipping which is 3-5 working days We apologise for any confusion caused with this, and try to be as transparent as possible with all shipping methods and time frames made as clear as possible at check out We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 10 months ago

“I ordered a ‘just for you box’ for birthday gift, they received socks and a face mask. As the person has a skin condition the mask is a complete waste, so really disappointing I had the in correct order sent. I had good communication with treat box after the order was incorrectly sent however they request the incorrect order be sent back. By the time I had managed to ask when my family member over 230 miles away a time and date to have the incorrect order made she had worn the socks. Which is great she wasn’t to disappointed by the birthday gift she could still use socks. I have now had to make a re order of the original just for you box so she does receive a gift she can make full use of, and is personal to her. I hope this second order goes as planned. First time using treat box, given a seconds chance to redeem what can be put down to human error and go from there. It is disappointing you rely on gifts for birthday from businesses and it doesn’t work out.”

Helpful Report

Posted 11 months ago

Hi Hayley Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are always more than happy to rectify any issues you received. We truly appreciate you giving us a second chance and we can't apologise enough for our error with your original order Thank you so much - Treatbox 💗

Posted 11 months ago

“The whole point of this product is surely that you select exactly what you want the recipient to receive. Items were completely different from those selected and the words on the product not really suitable.”

Helpful Report

Posted 11 months ago

Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected, and the incorrect items were recieved Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - Treatbox 💗

Posted 11 months ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

TreatBox Reviews