Name: TreatBox
Address: 1 Maunsell Road,, 1 Maunsell Road,, East Sussex
Rating: 4.81

“For the price of the box you do expect a little more. The biscuit was broken and necklace just in a little plastic bag tangled. I’m not happy about now having h to gift it unfortunately. This wasn’t my first purchase but it will be my last.”

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Posted 1 week ago

“Item not received as house number was missing on address label”

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Posted 1 month ago

Hello Lisa 👋 Thank you for your review Sorry to hear the address was entered incorrectly. I’ve taken a look and can confirm that the parcel has now been returned to us by Royal Mail. We’ve since reshipped it to the correct address for you, and it’s now on its way! Please don’t hesitate to reach out if you need anything further Thank you - TreatBox 💗

Posted 1 month ago

“Arrived really really quick. Easy to shop. That’s the only positives about this experience”

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Posted 1 month ago

Hello Becky Thank you for your feedback, we’re really pleased to hear your order arrived quickly and that you found the shopping experience easy. I’m sorry to hear the rest of your experience didn’t meet expectations. We’d love the opportunity to make things right, if you could pop us an email at hello@treatboxuk.com, we’ll be happy to help.

Posted 1 month ago

“completely tarnished jewellry, awful quality”

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Posted 1 month ago

We're really sorry to hear you were disappointed with the jewellery in your order - that’s definitely not the experience we want our customers to have. We take product quality seriously and would love the chance to look into this further. If you're happy to, please send us a photo of the item and your order number so we can review it and see how best to resolve it for you. Thank you for bringing this to our attention.

Posted 1 month ago

“Although the products were very good the “treat box” was very far from satisfactory. The packaging was just that, it was supposed to be a gift for my daughter starting her exams and had spent over £80. It arrived bashed up, sealed with yellow masking tape with postage labels all over the front. We opened it expecting a box within the parcel only to find that was it. The surprise treat box was far from it! I had to decant everything into a gift box and give it to her seperately. When I complained I was offered a replacement box! A little too late. The packing options are not clear and you certainly should not have to pay extra to gift the box to who it is intended for. I won’t be using again as the level of customer service was appalling. They obviously do not care if a customer is dissatisfied. It’s such a shame as the concept is good and the products were lovely.”

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Posted 1 month ago

Thank you for your review and we're really sorry to hear you were disappointed with the presentation of your TreatBox - especially as it was intended as a thoughtful gift for your daughter. We completely understand how important first impressions are, particularly during meaningful moments like exam season. When placing your order, you selected the “Send directly to recipient” option. This means the outer packaging is the TreatBox itself, designed to be a letterbox-friendly surprise. Our “Send to me to hand over in person” option includes an additional outer box for protection and presentation, which many customers prefer when gifting in person. That said, we’re always looking to make things clearer and easier, and your comments about the packaging options are genuinely helpful. We’ll be reviewing the wording on our site to avoid any future confusion. We offered a replacement box as a gesture to try and make up for the disappointment. We’re sorry this didn’t feel like the right solution at the time, but we do genuinely care when a customer is unhappy and always aim to put things right where we can. Thank you again for your kind words about the concept and the products. We’re glad you liked them, and we hope there might be an opportunity in the future to leave a better impression. TreatBox 💗

Posted 1 month ago

“I have to say I waas very disappointed with the order, it was very expensive for the contents. Would not order again”

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Posted 2 months ago

Hello Maureen Thank you for taking the time to leave your feedback, we're truly sorry to hear that your order didn’t meet your expectations. A great deal of care, detail and attention goes into curating every box, and we're always looking to improve. If you'd be happy to share more about your experience, please feel free to email us at hello@treatboxuk.com, we’d really value the opportunity to understand what went wrong and see how we can make things right. Thank you again for your feedback

Posted 2 months ago

“I thought it was supposed to come in a lovely box. This was for a gift that I want to hand on person. But it came in a brown cardboard box . So not very impressed.”

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Posted 2 months ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding.

Posted 2 months ago

“The card was not the same as advertised - neither was the biscuit and I felt a bit disappointed. Not sure it was really worth the money in all honesty.”

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Posted 2 months ago

Hello Georgie Thank you for your message, and I’m really sorry to hear you felt disappointed with your recent order. We always aim to send exactly what’s advertised, but in this instance, the original card was out of stock and rather than delay your order, we included a similar alternative to ensure it arrived in time. I completely understand that this may not have felt the same, and I’m truly sorry it didn’t meet your expectations. Your feedback means a lot to us, and we’ll be passing this along to our team to ensure we’re clearer in future when substitutions are needed. If there’s anything else I can do to help, please don’t hesitate to reach out at hello@treatboxuk.com Thank you so much - Treatbox 💗

Posted 2 months ago

“I was very disappointed with the quality. The necklace was so tiny could hardly see ot as well for the bracelet”

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Posted 2 months ago

Hello Julie Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 2 months ago

“I received a Keyring with a photo of two people and not my horses. I emailed to let them know and to advise how we could rectify this. I have had no response at all.”

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Posted 3 months ago

Hello Dee Thank you for taking the time to leave a review. I’m truly sorry to hear that the incorrect image was received on your keyring, that’s certainly not the experience we aim to deliver, and I completely understand how disappointing that must have been. Having looked into our communication, I can see you kindly reached out to us on the evening of 2nd April, and we responded the following morning to help resolve the issue. As we hadn’t heard back initially, we’re really pleased to see this has now been rectified and that a replacement keyring has been sent your way. We truly appreciate your patience and understanding, and we’re grateful you chose TreatBox. If there’s anything else we can do to help, please don’t hesitate to get in touch Thank you for shopping with us at TreatBox

Posted 3 months ago

“Box was good. Delivery was bad, no attempt made to deliver via the delivery option I selected”

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Posted 3 months ago

Hello Shannon Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 3 months ago

“Really really disappointed with the latest box I ordered. One of the items was damaged inside and it was 90% a different box. I ordered a joyful moments box and extra mug, this was for a colleague and friend to wish her well and to bring her sunshine. She instead received a Mother’s Day gift box, and a chipped coaster. I am hoping this will be rectified by the team. On a positive note I ordered the gift yesterday and it arrived today and the choice of gifts is excellent, if you receive the correct one.”

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Posted 3 months ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met, I can see from communications that this has now been resolved If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 3 months ago

“My sisters ordered my the 7 day treatbox for my birthday. I recommend treatbox as I've ordered from them before for myself and others , and the items have always been of great quality. However, the 7 day advent calendar birthday I've just received was extremely disappointing. Day 1 was the happy news paper (not really a gift!) Then other items were a notepad, socks (which are lovely and soft), face mask, necklace, candle...they were OK items but not as exciting/special as I thought for the birthday treat box. And the final gift on my birthday was a cookie which was a huge let down. It's just a large cookie/biscuit ...doesn't really scream ' birthday'. I just know I've had better quality products before (as have my family and friends who I've bought for before)”

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Posted 6 months ago

We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 5 months ago

“First of all, what a beautiful idea and concept. Treatbox has loads of amazing things to choose from. I brought the wallet card and have to say I wasn’t impressed with the quality. I Can hardly see the photo let alone the writing but because it was for my baby’s dad’s birthday I had to roll with it as it was his first gift from our boy. I had nothing else. It came with a happy birthdays notes card which was such a lovely tough, however, I flipped the card over and someone had written on it exactly the same as what was written on the wallet card. This would have been a perfect opportunity for me to write a personal message on it. Such a shame.”

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Posted 9 months ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. The nature of the aluminium wallet card will affect the picture quality, and will show a grainy affect due to the texture of the product. In regards to the note tag, we are sorry this was not left blank, when the gift message section is completed, this gift message is automatically written on a gift tag. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 8 months ago

“I’ve previously used Treatbox and have been very happy with its contents but the last one i ordered for my daughter who was recuperating from an operation was a bit of a let down and not worth the amount I paid for it.”

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Posted 10 months ago

Hello Donna Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 9 months ago

“Very disappointing and overpriced, the cost probably represents the packaging. Will make my own treat box up next time.”

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Posted 10 months ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 10 months ago

“Not to my taste was underwhelmed”

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Posted 11 months ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 11 months ago

“Really cross that an item was missed out of my friends box- I wouldn’t have even known if I didn’t ask her specifically about that item!”

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Posted 11 months ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected and that your friend has a missing item from her gift Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. I can see from our records that you have not yet reached out to our friendly customer service team, we invite you to reach out to us for further assistance with this, please email us at hello@treatboxuk.com. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 11 months ago

“I bought this as a gift for myself for finishing my a levels. I have had many boxes before as presents from family members so I like to support the small business. The box arrived and there was 4 paper clips, a hanging sign, a pin, a drawstring bag and an out of date hand sanitizer, that went out of day over a year before I received it. I contacted customer service and it took a couple of days but they organised a replacement item but when it arrived it was a hand cream and the packaging was dirty. I don’t think I got value for money at all and this experience has put me off from purchasing again. I really do like this business and have supported since around 2017 but I think to be safe if you are ordering do a build your own box because then you know you will be happy with the products, and hopefully they aren’t out of date.”

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Posted 1 year ago

“Disappointed in the quality of the products, especially the slogan bags. The first one I received, the logo had been ironed on but this was starting to come off and it had been ironed over a large piece of thread. I was sent a replacement but this was in a worse condition, the logo hadn't even been ironed on straight! I was also underwhelmed by the box they are presented in - a plain brown box. I expected something pretty. I will make my own hamper up next time.”

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Posted 1 year ago

Hi Samantha, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. I can see that you have already spoken with our customer service team regarding the issues you experienced, who quickly arranged a replacement to be sent out with express shipping, I am sorry to hear this again did not meet your expectations, please feel free to contact us again if we can help any further We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding - Treatbox 💗

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

TreatBox Reviews