TreatBox Reviews

Name: TreatBox
Address: 1 Maunsell Road,, 1 Maunsell Road,, East Sussex
Rating: 4.79

4.8 Rating 5,630 Reviews

94 %

of reviewers recommend TreatBox

4.8

Based on 5,630 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

About TreatBox:

A thoughtful gift for every moment.
Whatever the occasion, whatever the moment, we've got beautifully boxed treats, handpicked products, and seasonal delights that can be personalised and packaged to treat someone you love - or something just for you!

Visit Website

Phone:

01424552410

Email:

hello@treatboxuk.com

Location:

1 Maunsell Road,,
1 Maunsell Road,
East Sussex
TN38 9NL

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TreatBox 5 star review on 29th June 2026

620

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered for daughters birthday, although initially thought would be a great present for her birthday disappointed with contents and what it cost !☹️ items within treat box were mainly useless items and as mentioned not worth the money paid. I ordered a similar present from a different company last year and that included afternoon tea for 2 and cost the same as yours ! ☹️”

Helpful Report

Posted 1 week ago

“I emailed treatbox before placing a order as the recipient of the gift was not going to home until January.I was advised it was ok to place the order before Xmas & to add a ‘do not open note’ with the date I would like it.I followed these instructions-placing a personal note for my daughter. The following day I received a message from Royal Mail informing me my parcel would be delivered on 27/12/25.On Xmas eve I then received another message from RM stating the parcel had been left on my daughters doorstep. Nothing advertises’ My house is empty’ than a parcel sat on the doorstep for 10days. I have no idea if the parcel is still there. My surprise for my daughter is now spoilt. Very disappointed with service especially as it could have been avoided.”

Helpful Report

Posted 7 months ago

Hi there, We’re really sorry to hear about the delivery issue and how it affected your surprise. That’s not what we want for our customers, and we’d like to make this right. Please email hello@treatboxuk.com with your order number and a brief summary of what happened, and we’ll look into this urgently and find a resolution. Thank you for taking the time to share your experience. Kind regards, Team TreatBox

Posted 6 months ago

“Not overly impressed with my lucky dip box. Definitely not worth the money. I received a tea bag, pin badge, pair of socks and some bath salts. I love this company and have ordered a few times but this was a disappointment.”

Helpful Report

Posted 7 months ago

Hi there, I’m really sorry to hear that you feel your lucky dip box wasn’t worth the money this time. That’s not the experience we want for you, especially since you’ve supported us before. If you’d like us to look into this and see how we can make it right, please email hello@treatboxuk.com with your order number and a quick note about what you received. We’ll review and arrange a suitable remedy as quickly as possible. Thank you for making our day - TreatBox 💗

Posted 6 months ago

“I bought a Black Friday bag after seeing all the hype about it & how quickly they sell out, thinking it’d be a cheap way to divide up gifts for friends. I was very disappointed. I didn’t like any of the goods that came & to be honest, they’d all make rather rubbish gifts. I wouldn’t bother buying again.”

Helpful Report

Posted 7 months ago

Hello Amy, We’re really sorry to hear your Black Friday box didn’t meet your expectations. We understand how disappointing that can be when gifts don’t feel right. If there’s anything we can do to help or if you’d like us to review your order, please email hello@treatboxuk.com and we’ll be happy to assist. Thank you for sharing your experience, and we hope you’ll give us another chance to impress you in the future. Thank you for making our day - TreatBox 💗

Posted 6 months ago

“I was disappointed with mine for £28”

Helpful Report

Posted 7 months ago

“I love the idea but as the months have gone on there is a size difference and more and more of the little gifts are paper print outs rather than say small little gifts. I love it when there are socks in the box but not so much when it is like mental health cards and stuff”

Helpful Report

Posted 7 months ago

Hi Emma, Thank you for sharing your thoughts. We’re sorry to hear you’ve been disappointed with the contents and the balance of gifts versus art prints. We truly value your feedback and will pass this to our team to review the box curation and ensure better variety in future months. If you’d like us to look into a specific box or make adjustments, please email hello@treatboxuk.com with your order details and what you’d like to see more of (e.g., socks) and we’ll do our best to help. Thank you for giving us a chance to make things right. Thank you for making our day - TreatBox 💗

Posted 6 months ago

“Absolutely gutted and totally disappointed. Ordered an item that said it would be dispatched on a certain date. It arrived to the reciever 3 days BEFORE it was meant to be dispatched. I chose this date because my friend wasn't home and would be when it was meant to be dispatched. I contacted the company as soon as I got the dispatch email to let them know about this. They said it happpens if the stock is in SO WHY DOES IT SAY A DISPATCH DATE???????? The package was scratched and the corners chewed open by the cats by the time my friend got home and found it. The biscuit was stale and inedible. I was only offered options of a refund or to resend the parcel if I returned the original one. This wasn't possible as the box was very torn up and the biscuit partially opened. WILL NEVER RECOMMEND OR REUSE AGAIN IN THE FUTURE! Jump on etsy, you'll get a much better customer service experience!”

Helpful Report

Posted 8 months ago

Hello, We’re really sorry to hear about this experience. This isn’t what we want for our customers, and we understand how frustrating it must be. Please email hello@treatboxuk.com with your order number and any photos of the damaged item so we can investigate and arrange the best resolution for you (refund or replacement). We’ll prioritise getting this sorted quickly. Thank you for letting us know, and we’re hopeful we can make this right. Thank you so much - TreatBox 💗

Posted 6 months ago

“I don’t like the items”

Helpful Report

Posted 10 months ago

“Nothing special”

Helpful Report

Posted 10 months ago

“The products were nice themselves but if I was paying 18 pounds for it I'd expect some thing more not just a notepad, a6 notebook and a pen”

Helpful Report

Posted 10 months ago

“Honestly, there is no way I would spend £18 on this! A small stapled notebook and pad - you can get much better ones for the price elsewhere. The pen looks lovely until you open it up and use it - it bends and is as cheap as chips so not a great addition. I realise it was free through Voxi however it is not a great representation of your brand and unfortunately has put me off any of your other offerings.”

Helpful Report

Posted 10 months ago

Hello, Thanks so much for sharing your thoughts. We’re really sorry this VOXI Drop didn’t hit the mark for you, we always want our boxes to feel special. We’ll keep your feedback in mind as we plan future drops, and if you’d like to chat more, please feel free to reach out to us directly. Thank you so much - TreatBox 💗

Posted 10 months ago

“For the price of the box you do expect a little more. The biscuit was broken and necklace just in a little plastic bag tangled. I’m not happy about now having h to gift it unfortunately. This wasn’t my first purchase but it will be my last.”

Helpful Report

Posted 1 year ago

Hello, We're so sorry to hear your TreatBox didn’t arrive as expected, this is certainly not the experience we hoped for you. A broken biscuit and tangled necklace are far from our usual standards, and we completely understand your disappointment, especially when it was meant to be a gift. We’d really appreciate the chance to make this right. Please feel free to reach out to us at hello@treatboxuk.com, and our team will be happy to help. Thank you for your previous support, we’re truly sorry to have let you down this time.

Posted 1 year ago

“Item not received as house number was missing on address label”

Helpful Report

Posted 1 year ago

Hello Lisa 👋 Thank you for your review Sorry to hear the address was entered incorrectly. I’ve taken a look and can confirm that the parcel has now been returned to us by Royal Mail. We’ve since reshipped it to the correct address for you, and it’s now on its way! Please don’t hesitate to reach out if you need anything further Thank you - TreatBox 💗

Posted 1 year ago

“Arrived really really quick. Easy to shop. That’s the only positives about this experience”

Helpful Report

Posted 1 year ago

Hello Becky Thank you for your feedback, we’re really pleased to hear your order arrived quickly and that you found the shopping experience easy. I’m sorry to hear the rest of your experience didn’t meet expectations. We’d love the opportunity to make things right, if you could pop us an email at hello@treatboxuk.com, we’ll be happy to help.

Posted 1 year ago

“completely tarnished jewellry, awful quality”

Helpful Report

Posted 1 year ago

We're really sorry to hear you were disappointed with the jewellery in your order - that’s definitely not the experience we want our customers to have. We take product quality seriously and would love the chance to look into this further. If you're happy to, please send us a photo of the item and your order number so we can review it and see how best to resolve it for you. Thank you for bringing this to our attention.

Posted 1 year ago

“Although the products were very good the “treat box” was very far from satisfactory. The packaging was just that, it was supposed to be a gift for my daughter starting her exams and had spent over £80. It arrived bashed up, sealed with yellow masking tape with postage labels all over the front. We opened it expecting a box within the parcel only to find that was it. The surprise treat box was far from it! I had to decant everything into a gift box and give it to her seperately. When I complained I was offered a replacement box! A little too late. The packing options are not clear and you certainly should not have to pay extra to gift the box to who it is intended for. I won’t be using again as the level of customer service was appalling. They obviously do not care if a customer is dissatisfied. It’s such a shame as the concept is good and the products were lovely.”

Helpful Report

Posted 1 year ago

Thank you for your review and we're really sorry to hear you were disappointed with the presentation of your TreatBox - especially as it was intended as a thoughtful gift for your daughter. We completely understand how important first impressions are, particularly during meaningful moments like exam season. When placing your order, you selected the “Send directly to recipient” option. This means the outer packaging is the TreatBox itself, designed to be a letterbox-friendly surprise. Our “Send to me to hand over in person” option includes an additional outer box for protection and presentation, which many customers prefer when gifting in person. That said, we’re always looking to make things clearer and easier, and your comments about the packaging options are genuinely helpful. We’ll be reviewing the wording on our site to avoid any future confusion. We offered a replacement box as a gesture to try and make up for the disappointment. We’re sorry this didn’t feel like the right solution at the time, but we do genuinely care when a customer is unhappy and always aim to put things right where we can. Thank you again for your kind words about the concept and the products. We’re glad you liked them, and we hope there might be an opportunity in the future to leave a better impression. TreatBox 💗

Posted 1 year ago

“I have to say I waas very disappointed with the order, it was very expensive for the contents. Would not order again”

Helpful Report

Posted 1 year ago

Hello Maureen Thank you for taking the time to leave your feedback, we're truly sorry to hear that your order didn’t meet your expectations. A great deal of care, detail and attention goes into curating every box, and we're always looking to improve. If you'd be happy to share more about your experience, please feel free to email us at hello@treatboxuk.com, we’d really value the opportunity to understand what went wrong and see how we can make things right. Thank you again for your feedback

Posted 1 year ago

“I thought it was supposed to come in a lovely box. This was for a gift that I want to hand on person. But it came in a brown cardboard box . So not very impressed.”

Helpful Report

Posted 1 year ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding.

Posted 1 year ago

“The card was not the same as advertised - neither was the biscuit and I felt a bit disappointed. Not sure it was really worth the money in all honesty.”

Helpful Report

Posted 1 year ago

Hello Georgie Thank you for your message, and I’m really sorry to hear you felt disappointed with your recent order. We always aim to send exactly what’s advertised, but in this instance, the original card was out of stock and rather than delay your order, we included a similar alternative to ensure it arrived in time. I completely understand that this may not have felt the same, and I’m truly sorry it didn’t meet your expectations. Your feedback means a lot to us, and we’ll be passing this along to our team to ensure we’re clearer in future when substitutions are needed. If there’s anything else I can do to help, please don’t hesitate to reach out at hello@treatboxuk.com Thank you so much - Treatbox 💗

Posted 1 year ago

“I was very disappointed with the quality. The necklace was so tiny could hardly see ot as well for the bracelet”

Helpful Report

Posted 1 year ago

Hello Julie Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 1 year ago

TreatBox is rated 4.8 based on 5,630 reviews