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TreatBox Reviews

4.8 Rating 3,165 Reviews

95 %

of reviewers recommend TreatBox

Company Reviews

Product Reviews

4.8

Based on 3,165 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About TreatBox:

A thoughtful gift for every moment.
Whatever the occasion, whatever the moment, we've got beautifully boxed treats, handpicked products, and seasonal delights that can be personalised and packaged to treat someone you love - or something just for you!

Visit Website

Phone:

07866736331

Email:

hello@treatboxuk.com

Location:

1 Maunsell Road,
St Leonards on Sea,
TN38 9NL

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TreatBox 5 star review on 19th April 2024

TreatBox 5 star review on 19th April 2024

TreatBox 5 star review on 17th April 2024

Victoria Kirkham-drew

TreatBox 5 star review on 13th April 2024

TreatBox 5 star review on 11th April 2024

Catherine Cairns

TreatBox 5 star review on 11th April 2024

TreatBox 5 star review on 3rd April 2024

391

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely packaging and wrapping of items. Only downfall of the birthday countdown is the price.. you pay so so much but the items value are so cheap for what you pay for? I understand you'd not get the moneys completely worth but I mean really cheap items in value overall. They're lovely don't get me wrong and again the packaging is lovely. But yeah personally wouldn't recommend to people or would buy again due to that reason. X”

Posted 2 weeks ago

“The fact that the TreatBox was delivered to the wrong address- causing delay in delivery date -causing dismay and disappointment to the person who was to receive the TreatBox. Extremely disappointing!. I highlighted this at the time to TreatBox only to be advised Royal Mail at fault, I rcvd the photographic proof of delivery from the Royal Mail to a completely different address. My husband visited the suspected addresses TWICE to collect the TreatBox to no avail. On his rd attempt he was able to collect the TreatBox. TreatBox was received well after the intended and requested date. Very disappointed! Highlighted this situation with TreatBox at the time. The response was to look at a neighbouring door with same frontage as on the Royal Mail photo.... Will not recommend to family or friends.”

Posted 2 months ago

“Unfortunately I can’t do a review as it still hasn’t been delivered . It was a gift for a friend whose mum passed away and although it was despatched on Jan 23rd it is still with Royal Mail .”

Posted 2 months ago

Hello Heather, thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. After taking a look into this, we can see your TreatBox was delivered and do apologise for any delays you have experienced with Royal Mail. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. Thank you so much - Treatbox 💗

Posted 2 months ago

“Really disappointed that the shortbread star was broken when it arrived. Seller explained she had no control of how the delivery is handled and assured me it didn’t go out broken. True but no offer of a replacement is not my standard of customer service so won’t be using again.”

Posted 2 months ago

Hello 👋 Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met. I can assure you despite the unfortunate biscuit breakage during transit , it still tastes amazing! Thank you so much - Treatbox 💗

Posted 2 months ago

“I got really small items (small chocolate bar and tiny bag of cookies) looked much bigger on photos but my fault for not reading small print. Last time I was really happy with my box, but this time I chose wrong.”

Posted 2 months ago

Hi Amy, thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Unfortunately, it is out of our control how Tony's Chocolonely size their chocolate bars but we can confirm they still taste incredible. This goes the same for the cookie nuggs. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met. Thank you so much - Treatbox 💗

Posted 2 months ago

“I wanted to try a different advent this year, and after watching the unwrapping of the 2022 treatbox advent, decide to take the plunge. At £95 I thought it was a tad expensive, but there has been a cost of living crisis and I was hopeful for some lovely surprises. Firstly I was dissapointed with the wrapping, I'm into traditional Christmas colours and pink and brown I felt, wasn't very festive. ( just my opinion) As for the gifts I was even more disappointed, a colour your own 4 peices of card advent on day 1 and a sew your own felt tree decoration on day 2!!. The two stars were for the braclet, the earings, the socks, the pen and the tree bauble ( although not my colour choice, a friend loved it) . The tiny bag of popcorn and teeny biscuits were a joke. Along with soap, hand sanitiser and hair srunchies, not my cup of tea! ( again just my opinion) And I'm afraid I definately won't be ordering again. Back to Ritual, Boots or Tedbaker for me.”

Posted 3 months ago

Hello, Thank you for taking the time to leave us your review. We're genuinely sorry to hear that you didn't have the great experience we strive to provide with our 2023 advent calendar. We understand that tastes can vary, and not every product may resonate with everyone. We truly appreciate your feedback and will take it into consideration as we continue to improve our offerings. We've received a lot of positive feedback for this year's advent calendar, but we also value your input, as it helps us in our ongoing efforts to create even more captivating and delightful experiences for our customers. If you ever decide to give us another try in the future, we hope to exceed your expectations and provide you with a memorable advent calendar experience. Thank you for taking the time to share your thoughts with us. TreatBox xo

Posted 3 months ago

“I purchased the 2023 Advent Calendar as a treat this year as i never usually get myself one and having ordered a gift box in the past for a family member, which they loved, I thought i’d treat myself. Sorry to say but i was completely underwhelmed and disappointed by what was in it. Definitely wasn’t worth the money i paid and unfortunately i won’t order this again.”

Posted 3 months ago

Hello, Thank you for taking the time to leave us your review. We're genuinely sorry to hear that you didn't have the great experience we strive to provide with our 2023 advent calendar. We understand that tastes can vary, and not every product may resonate with everyone. We truly appreciate your feedback and will take it into consideration as we continue to improve our offerings. We've received a lot of positive feedback for this year's advent calendar, but we also value your input, as it helps us in our ongoing efforts to create even more captivating and delightful experiences for our customers. If you ever decide to give us another try in the future, we hope to exceed your expectations and provide you with a memorable advent calendar experience. Thank you for taking the time to share your thoughts with us. TreatBox xo

Posted 3 months ago

“Letterbox friendly but left behind a bin for days. I had to contact the person I sent it to as a surprise to see if they had received a gift and they found it hidden at the bin.”

Posted 4 months ago

Hey 👋 Thank you for leaving us your review. We certainly do have our letterbox friendly TreatBox's! This will however depend on the recipient's letterbox size, the service used (special delivery is a signed for service), the postie delivering the box and whether you have added larger add on items to your order. That said, we are so very sorry to hear that the postie left the order in a poor location. Unless this is the recipients safe place, this is not ideal and we are so sorry that this happened. We have raised this with Royal mail to investigate. We appreciate your understanding. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - TreatBox 💗

Posted 3 months ago

“The biscuit arrived broken in pieces which I was gutted about since it was a mini treatbox and only contained 2 items. Decent shipping time.”

Posted 4 months ago

Hi Rachel, Thank you so much for your review. We sincerely apologise for the condition in which your item arrived. We take immense pride in ensuring that every item is packaged with the utmost care and security to guarantee its safe delivery to our valued customers. However, we understand that issues can happen. Please know that such incidents are extremely rare and not reflective of our usual level of service. While the physical appearance of the item may have been compromised, I want to assure you that its taste and meaning remain unaffected. We understand the significance of the items we provide to our customers and deeply regret any disappointment or frustration this incident may have caused. Please do not hesitate to reach out to us again if you have any questions or concerns. Thank you - TreatBox xo

Posted 4 months ago

“Black Friday was a let down ☹️”

Posted 4 months ago

“I’m still waiting for a response from my Instagram message and email. I’ve been happy with my other purchases and previous purchases with you but not very happy that no one has got back to me from when k messaged and then emailed on Friday ☹️ I don’t feel as though I can do a proper review until the issue has been resolved.”

Posted 4 months ago

Hello Sian, Thank you for leaving us your review. We are so very sorry to hear this! We have checked our emails and sadly we cannot locate an email from you? I have sent you an email today, if you can kindly reply to this email we can resolve the issue quickly for you. Thank you so much - TreatBox xo

Posted 4 months ago

“Boxes arrived quickly. Items are nice but boxes are expensive for what you get in them. Expected gift message to be printed but was hand written in messy writing. Bought as thank you gifts but don't think I'd purchase again..”

Posted 4 months ago

Hello, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - TreatBox 💗

Posted 4 months ago

“Honestly - really pains me to write this. The product itself was lovely and great quality. However, the lack of attention to detail ruined the whole experience for me. I sent the treatbox to a friend of mine who had recently suffered a bereavement. Whoever wrote the card wrote the wrong name in error - my name is Allie and the card said love "Alice". This is bad enough, but Alice happens to be my late daughters name - which considering the reason for me sending this gift to a friend was to acknowledge her recent loss, it came across really badly and caused unnecessary upset at an already difficult time. I have contacted treatbox and they have apologised, which is appreciated, but it has ruined the experience.”

Posted 5 months ago

Hello Alison, Thank you for taking the time to leave us your review. First and foremost, we would like to extend our most heartfelt apologies for the oversight in your recent order. We were genuinely dismayed to learn that the wrong name was written with your order, and we want to assure you that this is certainly not acceptable under any circumstances. Your feedback is invaluable to us, and we deeply appreciate you bringing this issue to our attention. I have had a further look into this issue and i am pleased to see that our customer service team were very quick to rectify this for you. We are committed to rectifying any mistakes and ensuring that it does not recur in the future. Your understanding and patience mean a great deal to us. If there is anything further we can do to make amends or assist you in any way, please do not hesitate to reach out. Once again, we apologise for any inconvenience this may have caused you. Thank you for your continued support and for giving us the opportunity to address this matter. Thank you - TreatBox 💖

Posted 5 months ago

“Personally not worth the money. Bought as a gift for Christmas hoping it would be nicely presented (understanding things get knocked about in postage) however it only comes in a packaged box and everything is in a plastic bag with a bit of paper shreddings (abit embarrassing for a pair of socks, a headband, a small rose quartz stone, a face mask and a note book all for £30 including postage) Would not buy from here again as I could probably do a better job myself.”

Posted 5 months ago

Hello, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We're all about supporting small businesses and quality here. Whether it's products sourced from fellow small enterprises or items crafted by our own hands, we take immense pride in what we offer. We understand that value for money matters, and that includes considering packaging and labor costs. If your order didn't meet your expectations, we sincerely apologise. Each and every order is packed with meticulous care and attention to detail. We'd love to investigate how your order arrived to address any issues you might have encountered. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - TreatBox 💗

Posted 5 months ago

“I'm afraid I was very disappointed. I really liked the concept and order and delivery was super easy and smooth. However, the content of the box and the treats were absolutely disappointing and below expectations. I will not order this again as I don't think it's great value for money.”

Posted 5 months ago

Hello, Thank you for taking the time to leave us your review. We're genuinely sorry to hear that you were disappointed with your recent experience. We take great pride in supporting other small businesses and strive to provide the best value for our products. It's disheartening to know that the content of the box and the treats fell below your expectations. We understand how important it is for our customers to receive products that not only meet but exceed their expectations. We're committed to ensuring that our customers have a positive experience, and we apologise for any disappointment you may have felt. Thank you for sharing your feedback with us, and we appreciate your support. TreatBox 💗

Posted 5 months ago

“Although the goods were lovely the post sale service leaves a lot to be desired. I have sent 2 emails a week apart as an item was missing from the box that I had paid for and another week later still no response”

Posted 5 months ago

Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. We have checked for any communication from yourself but sadly we have not received anything. We really want to help get any issues resolved for you. So that we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - TreatBox 💗

Posted 5 months ago

“Cookie tasted stale and was also past the expiry date. One of the bath bombs barely left any color in the water, didn't last long, the bath melt also left an unpleasant oily layer on the skin. Honestly super disappointed with the products. Embarrassing really coz it was a gift for a loved one.”

Posted 5 months ago

Hello Rhys, Thank you for taking the time to share your reviw with us. We genuinely regret that your recent experience with our products has left you feeling dissatisfied. It's indeed surprising to hear that our biscuits, which are typically adored by many, didn't meet your expectations. We apologise for any inconvenience you may have faced with an out-of-date item. Please reach out to our team, and we will gladly investigate this matter further. Regarding the bath product issue, we are equally concerned as this is not a problem we've encountered before. Your feedback is invaluable in helping us identify and resolve any potential issues. We encourage you to contact us so that we can thoroughly investigate and address the situation. In addition, if you could provide us with your order number via email, it would greatly assist us in locating your order records more efficiently as we cannot seem to find any order that has been placed by you. Your satisfaction is our priority, and we are committed to resolving these concerns promptly. Thank you once again for sharing your feedback, and we look forward to assisting you in resolving these issues to your satisfaction. Thank you - TreatBox xo

Posted 5 months ago

“I am very disappointed that my product has been marked delivered and not actually arrived in destination complete waste of money to not even get the product”

Posted 7 months ago

Hello, Thank you for taking the time to share your feedback. I'm truly sorry for any inconvenience you've experienced. After investigating, it appears that your order was dispatched on Saturday, as it was placed after 3 pm on Friday. Since Sunday isn't a designated delivery day for special delivery, the delivery attempt was made on Monday. Regrettably, as no one was available to receive the order, it was subsequently returned to the collection point for your convenience, allowing for redelivery or collection at your convenience. If you have any further questions or need assistance, please feel free to reach out. Your satisfaction is important to us! Thank you - TreatBox 💗

Posted 6 months ago

“Quality of items not reflected well in price. Several items have not lasted very long at all & printed items seem rushed & bad quality. The face masks are awful!!! Really advise against putting them into a box. (I don’t recognise the brand either so unsure how legitimate/dermatologically tested! Very overpriced. Consider putting bits together yourself, you will be saving yourself a good amount of money from Treatbox’s high mark up.”

Posted 7 months ago

Hello, Thank you for taking the time to leave us your review. It is really sad to hear how disappointed you feel towards TreatBox. We always want our customer to come away feeling amazing. We really want to help you to resolve any issues you may have had, but i am having difficulty locating an order from yourself? I have search high and low within our system so that i can reach out to you regarding the order you are referring to? With regards to the products we source. Lots of our products are from other small businesses which we take pride in supporting. Supporting each other makes the world of difference. If ever any items are faulty we are always happy to resolve this. It is sad to see such negativity towards a business who is purely doing its best and helping the world send love and support, nothing sinister here. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - TreatBox 💗

Posted 7 months ago

“Delivery was quick and the products included were good.”

Posted 7 months ago

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TreatBox is rated 4.8 based on 3,165 reviews