TreatBox Reviews

Name: TreatBox
Address: 1 Maunsell Road,, 1 Maunsell Road,, East Sussex
Rating: 4.79

4.8 Rating 5,517 Reviews

94 %

of reviewers recommend TreatBox

4.8

Based on 5,517 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About TreatBox:

A thoughtful gift for every moment.
Whatever the occasion, whatever the moment, we've got beautifully boxed treats, handpicked products, and seasonal delights that can be personalised and packaged to treat someone you love - or something just for you!

Visit Website

Phone:

01424552410

Email:

hello@treatboxuk.com

Location:

1 Maunsell Road,,
1 Maunsell Road,
East Sussex
TN38 9NL

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TreatBox 5 star review on 24th February 2026

620

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”

Helpful Report

Posted 3 days ago

“I bought this treat box as I received a 50% off offer for a mystery treat box for my birthday. I had heard lots of good things about treat box so was excited to order. When my box arrived I was very disappointed, I paid £15 and it definitely wasn’t worth it. The only thing that was ok in it was some socks so I essentially paid £15 for a pair of pink socks. Not great, not sure I will order again”

Helpful Report

Posted 2 weeks ago

Hi Michelle, Thanks so much for taking the time to share your feedback. I’m really sorry to hear the mystery TreatBox didn’t meet your expectations and that you felt it wasn’t worth the price. We’d love to make this right. If you could reach out to hello@treatboxuk.com with your order number and a quick note about what was disappointing, we’ll review it and see what we can do to help. Thank you again for your honesty, we really appreciate it and will use it to improve. Thank you so much - TreatBox 💗

Posted 1 week ago

“Appalling customer service. I am writing this review as invited by Treatbox, who appear not to have taken account of the emails I have sent to them imploring them to take any kind of responsibility or accountability for delivering biscuits after five days using their 24 hour service. Their excuse is that it's all Royal Mail's fault and they insist they are not allowed to give a refund, for unspecified reasons. They have offered a refund if I return the biscuits to them in a "resaleable" condition, which is mad. The biscuits were a gift for a friend. I will never use them again, and I urge all others to look elsewhere.”

Helpful Report

Posted 1 month ago

Hi Neil, Thanks so much for taking the time to leave us a review. We’re really sorry to hear how disappointed you were, and we completely understand how frustrating it is when an order doesn’t arrive as quickly as hoped, especially when it was intended as a thoughtful gift. We genuinely did try to support you throughout and reviewed the situation carefully, including at management level. The order was sent using Royal Mail Tracked 24, which usually arrives the next day but isn’t a guaranteed service, and unfortunately there was a delay once it was with the carrier. As the parcel was ultimately delivered, our standard process is to offer a full refund once items are returned to us. We appreciate that this wasn’t the outcome you were hoping for, and we’re sorry that it added to your frustration. We always aim to be fair, transparent, and kind in how we look after our customers, and we’re genuinely sorry that this experience didn’t feel that way for you. Thank you for taking the time to share your feedback. Thank you so much - TreatBox 💗

Posted 1 month ago

“I was really disappointed with January's box .”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - TreatBox 💗

Posted 2 months ago

“Very disappointed- still waiting for delivery 5 days after requested date. They tried on the day before and after the requested date and as this was a birthday present, it rather ruined it. I certainly won't order again.”

Helpful Report

Posted 3 months ago

Hello Kathy, We’re really sorry to hear your TreatBox didn’t arrive on time and that it impacted a birthday gift. This isn’t the experience we want for our customers. If you’d like us to look into this urgently, please email hello@treatboxuk.com with your order number and delivery details, and we’ll investigate and arrange any appropriate remedy as quickly as possible. Thank you for bringing this to our attention. We hope you’ll give us another chance to impress you in the future. Thank you so much - TreatBox 💗

Posted 2 months ago

“Disappointing - Order was unfortunately undelivered, the only option offered by customer service was to arrange another delivery at an additional cost. Still awaiting a customer service follow up and it is has been 4 working days since the issue was raised.”

Helpful Report

Posted 3 months ago

Hi there, We’re really sorry to hear your order wasn’t delivered. We want to look into this urgently and resolve it for you. Please reply with your order number, or email hello@treatboxuk.com so we can investigate and arrange the appropriate resolution. We’ll be in touch promptly. Kind regards, Team TreatBox

Posted 2 months ago

“I had an offer for 50% for my birthday, meaning this box should have been over £30. To be honest I was so disappointed opening it. The products are no way worth £17 (what I payed), let alone £30. A face mask, bath melt, socks, a scrunchie. Honestly gutted when I opened it. The value of the box is terrible. Really wish I didn’t waste some of my birthday money on this.”

Helpful Report

Posted 3 months ago

“the day of delivery was not correct and it was not according to agreement.”

Helpful Report

Posted 4 months ago

Hi Stefanija, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - TreatBox 💗

Posted 4 months ago

“It was my birthday and I received an email offering a 50% off birthday treat box. So decided to treat myself and order one. When it arrived I was so excited to open it from having received a box in the past but I was so disappointed. I couldn’t use anything in the box because of allergies, or I don’t have a bath or didn’t like the colour/design of socks. I emailed the team to ask if they could offer a solution. They confirm that I was missing an item and offered me to pick an item, hoping this would resolve my issue but I felt this wasn’t enough. No other offer was made and I had to return the treat box at my own cost to get a refund. Really disappointing customer service. I will certainly never be using them again and certainly not recommending to friends and family. Their are plenty of alternative treatments box companies out their wanting my business”

Helpful Report

Posted 4 months ago

Hi Sarah, Thanks so much for taking the time to leave us a review. We’re truly sorry to hear that your birthday TreatBox did not meet your expectations and that you faced challenges due to allergies and preferences. We always intend for our products to delight our customers, and we understand how disappointing it must have been for you. While we aimed to address your concerns with the option to select another item, we recognise this was not sufficient in your view. Your insights about our customer service will be taken into account as we continuously strive to improve. We appreciate your thoughts and hope to create a better experience for all our customers moving forward. Thank you so much - TreatBox 💗

Posted 4 months ago

“Disappointing. I was offered a half price birthday box, normally £35. No way did the contents add up to £35. There was a biscuit, a lip mask, a piece of thick paper with the libra star formation, a hair band for when you do make up, socks and a bubble bath which sells on amazon for about £3.75. I won't buy again.”

Helpful Report

Posted 5 months ago

“This was a freebie from Voxi and I was disappointed it was just a pencil, small notepad and paper pad. If I had actually paid money for it I would have reported them for theft”

Helpful Report

Posted 5 months ago

“While it was free from voxi, the box said it was worth £16.99 and the reality is, you could buy that stuff and more yourself for £3, I was pretty disappointed with it being free, if I'd have paid I'd have been livid”

Helpful Report

Posted 5 months ago

“I never received my order, albeit it was a Voxi drop but netherless, it didn’t arrive”

Helpful Report

Posted 5 months ago

“I've no idea as I never received it??”

Helpful Report

Posted 5 months ago

“I wasn’t very happy with my delivery. The box came damaged. They did replace the box a couple of days later. But if it had gone to my recipient directly I would’ve never known it was a broken box. I ended up having to pay extra to get it delivered myself to the recipient as the box arrived after I visited my mil. They offered me 10% off my next order to compensate.”

Helpful Report

Posted 5 months ago

Hello, Thank you so much for taking the time to share your experience. We’re truly sorry your TreatBox arrived damaged, especially when it was meant to be a thoughtful gift. We completely understand how disappointing that must have been, and we’re so sorry it added extra cost and effort on your side. While we were glad to send a replacement quickly, we know that doesn’t take away from the frustration you felt. Please know we’re looking closely at our packaging to make sure this doesn’t happen again, as we always want every TreatBox to arrive just as special as intended. Thank you so much - TreatBox 💗

Posted 5 months ago

“Got delayed 2 weeeks cuz of some error in the website that removed the flat number from my address, messing the birthday by 2 weeks wasn't good and the box arrived in not a really nice look from outside. the customer service were replying with whatever, but not sending a replacement instead they waited for the parcel to be sent back to them and then resend it to me and charging me for the delivery, would not recommend it”

Helpful Report

Posted 5 months ago

“Absolute load of rubbish it got put in the bin and I wish I never had anything to do with the company cos they keep emailing me about rubbish so delete my account asap and don't email me again”

Helpful Report

Posted 5 months ago

“The treatbox itself was great, but unfortunately the company that delivered the parcel left it outside in the pouring rain. The gift was soaked through. My friend also checked her ring doorbell but no body rang it. She said she was only gone for 20 minutes that day. I love the idea and the treatbox itself but the execution was very poor.”

Helpful Report

Posted 5 months ago

“Very poor, order never arrived and no support in resolving the issue.”

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Posted 5 months ago

“Still haven't received it”

Helpful Report

Posted 5 months ago

TreatBox is rated 4.8 based on 5,517 reviews