Name: TreatBox
Address: 1 Maunsell Road,, 1 Maunsell Road,, East Sussex
Rating: 4.81

“Very disappointed! Not only did this TreatBox arrive too late for the occasion but the hand written message was nothing short of appalling. Illegible scrawl to say the least. I am baffled as to who wrote it and how does TreatBox allow this? Would not recommend this service.”

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Posted 14 hours ago

“Issue with delivery so was charged to redeliver or receive a 75% refund.”

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Posted 2 weeks ago

Hello Shelley Thank you for your review and for sharing your experience. We're very sorry for the inconvenience caused with the delivery. After looking into this, the issue arose due to key information missing from the shipping address, which unfortunately meant the courier was unable to identify the correct location for delivery. As outlined in our terms and conditions, in cases like this where a parcel is returned to us due to an incomplete address, a 25% restocking fee applies if a refund is requested. However, we're pleased to confirm that a reshipment of your order has already been arranged so your gift can still be enjoyed. We truly appreciate your understanding and support. Please don’t hesitate to reach out if there’s anything further we can help with Thank you so much - TreatBox 💗

Posted 2 weeks ago

“There was a large spider found in the box when the recipient opened the box”

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Posted 1 month ago

Thank you for your review. We're so sorry to hear that a spider found its way into your box - we completely understand how unpleasant that must have been. We take great care to pack all of our boxes in a clean, controlled environment, but occasionally, especially during warmer months, little critters like spiders can sneak in during transit. While this is very rare, we completely understand it’s not what you expect when opening a TreatBox. Please feel free to email us at hello@treatboxuk.com so we can put things right for you. We really appreciate you letting us know and will continue reviewing our processes to minimise the chances of this happening again. Your experience matters to us, and we want every TreatBox to feel special (and spider-free!).

Posted 2 weeks ago

“Cannot emphasise how much I do not recommend ordering through Treatbox. Their online form at the time did not prompt the first line of the address so my order was not delivered to my friend. In order to have it redelivered, Treatbox said I needed to pay a restocking fee as well as redelivery. There was zero compassion for the fact that my friend whose husband was undergoing cancer treatment and no negotiation of meeting me in the middle. The customer service took forever and a resolution was never found. Take your business elsewhere, it’s just not worth the hassle!”

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Posted 1 month ago

Thank you for taking the time to share your experience. I’m truly sorry to hear that you were left feeling disappointed, especially when you had ordered something so meaningful for your friend during such a difficult time. Please know that this is absolutely not the experience we want for our customers. I completely understand how frustrating it must have been to face these issues. Our checkout system does rely on the information entered at the time of ordering, and when an address is incomplete, it sadly impacts successful delivery. We do ask for a restocking and redelivery fee when parcels are returned to us, in line with our policy, but I’m very sorry if this came across as lacking compassion — that was certainly not our intention. We do our best to respond as quickly as possible and support our customers, but I sincerely apologise if you felt that communication took too long or that a fair solution wasn’t found. Your feedback is really important to us and will be shared with the team to ensure we continue to improve how we handle sensitive situations. If there’s anything more we can do to assist you or help further, please don’t hesitate to reach out — we would really like to help in any way we can. Once again, I’m truly sorry for the upset caused and for not meeting your expectations on this occasion.

Posted 1 month ago

“Not worth the money. Very disappointed”

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Posted 2 months ago

Hello Linda Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 2 months ago

“Terrible customer service. I emailed stating I wished to make a formal complaint and this was ignored and ignored on social media - will advise people not to use this site as ok until you’re not happy with an order then they show their true colours and are not helpful. Charged me to put the stock back - I would never use this company again.”

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Posted 2 months ago

I’m really sorry to hear that you’ve had a disappointing experience with us. We always strive to provide the best possible service, so it’s truly upsetting to hear that you feel let down. We do our best to address all customer concerns and respond to messages as quickly as possible, and I sincerely apologise if you feel your complaint was not handled as expected. Our restocking fee is part of our returns policy, but I completely understand that this may not have been the outcome you were hoping for. We genuinely appreciate your feedback and take it seriously. If there’s anything we can do to help resolve this, please don’t hesitate to get in touch - we’d love the opportunity to make things right.

Posted 2 months ago

“Customer service poor and gift boxes look cheap and not good quality, the gift boxes are expensive and the quality of the boxes let the product down. You can’t open the box without it ripping, very disappointed”

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Posted 3 months ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 3 months ago

“Item not as described! Do not buy”

Helpful Report

Posted 3 months ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 3 months ago

“7 days no delivery. i will send flowers in future. would not use again. contacted customer care was told to wait till 3 feb !! was a treat for a friend in need”

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Posted 4 months ago

Hello Lesley Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 3 months ago

“My order didn’t and still hasn’t arrived! It was a surprise for my cousin. It was left in a “safe place” (what looks like the boot of a car) and she didn’t receive it. I am still waiting for a resolution from TreatBox. Very disappointing given the cost.”

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Posted 4 months ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - Treatbox 💗

Posted 3 months ago

“I’ve still not received my order despite ordering on 18/01/2024. Royal Mail says I cannot do anything until 29th”

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Posted 4 months ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - Treatbox 💗

Posted 3 months ago

“I'm so relieved to have recovered my money with the help of chelsy desmarais. It all started when I fell victim to the scam broker which had been making headlines lately due to its sophisticated phishing campaigns. The company had bypassed my money granting unauthorized access to my money and stealing my sensitive investment including my profits and personal information. Luckily, I sought help from chelsy who specialized in recovery. I quickly got to her using their tem to get down the lost money. But that was just the beginning chelsy Desmarais also helped me in getting my investment profit back. In case you have been a victim please do well by contacting : Chelsy_desmarais_70_(AT) _gmail_._com. Whats_App : +1 (443) -207-2425.”

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Posted 4 months ago

“Ordered for a birthday (6 weeks in advance) and STILL has not arrived. Unable to track with Royal Mail reference given as it just says that "the package is on its way to us". Appalling turn around time. Useless birthday gift now. Cute in theory but would not recommend.”

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Posted 4 months ago

I’m so sorry to hear that your order has not arrived in time for the birthday—it’s incredibly disappointing when a gift doesn’t reach its recipient as expected, and I completely understand your frustration. We always aim for a smooth and timely delivery, and I regret that this has not been the case for you. If you’d be happy to reach out to us directly, we’d love the opportunity to look into this further and see how we can make things right. Again, I sincerely apologise for the delay and any inconvenience this has caused. Please let us know if we can assist further. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 3 months ago

“Purchased a one off treat box for black Friday and as a first time customer I'm extremely disappointed. I paid around £28 and in my bag was a bubble bath, a keyring, some socks, bookmark, packet of sweets, and other nic naks. Definitely not worth £28. I reached out to ask for a refund and was refused because it was a black Friday offer. I purchased this for my friend and I'm embarrassed to give it to her so it's stored in a cupboard for now. Won't be a returning customer that's for sure.”

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Posted 5 months ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We apologise for being unable to issue a refund in this instance, as this is in accordance with our policy We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 4 months ago

“Purchased for my daughter as part of her Christmas gift. Got a shock when I saw the size! Absolutely waste of money, would have been better going to Pundland and choosing 5 items for £5 instead of over £25”

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Posted 6 months ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 4 months ago

“I ordered my treatbox for a grieving fruend on November 6th, Today is 15th November and she still hasnt received it. I didn't think it would be my job to make sure it was delivered i thought it would be the companies job. A very disapponited customer”

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Posted 6 months ago

Hi Kelly, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected, I have had a look into this for you and can see there was no answer when the item was due to be delivered and was therefore sent to the collection point. I am pleased to inform you that this looks like it has now been collected. If you have any issues in the future please email us at hello@treatboxuk.com, as we would be more than happy to help. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 6 months ago

“I haven’t received it”

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Posted 7 months ago

Hello, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Please email us at hello@treatboxuk.com and we can have a look into this further for you. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 6 months ago

“Haven’t received it!”

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Posted 7 months ago

Hello, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Please email us at hello@treatboxuk.com and we can have a look into this further for you. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 6 months ago

“Ordered as a gift for a colleague leaving work 8 days later still not arrived alerted treat box of the deadline as person was leaving the business says it’s in the hands of Royal Mail really poor service and mis-selling having paid £4.99 for 24 hr delivery to find 9 days later it supposedly still sitting in a depot. When a refund was requested they ignored my requests.”

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Posted 8 months ago

Hi Lucy, Thank you for your review I have taken a look into your order and enquiry and I can see this was dealt with straight away after some issues with Royal Mail regarding the delivery address. A replacement box was sent out out to you on the 30th September and was received on the 1st September If you would be so kind as to update your review, we would really appreciate it Regards, TreatBox

Posted 7 months ago

“Poor poor poor Don’t waste your money on the birthday 7 day gifts. Total waste of money. I bought the full size products, rubbish is my opinion. You could easily buy the gifts yourself for half the price and wrap just as well. This is all my opinion after buying 2 for gifts. Childish jewellery items that could be purchased at a very cheap rate.”

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Posted 9 months ago

Hello, Thank you for taking the time to leave your review, I'm sorry to hear that you feel disappointed with your Birthday Advent We appreciate your feedback as we are constantly striving to improve our products and services, our Birthday Advent features premium packaging and meticulously curated content as a result of continuous research aimed at delivering the utmost quality to our customers. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met on this occasion, and we hope we have an opportunity to impress you in the future Thank you so much - Treatbox 💗

Posted 9 months ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

TreatBox Reviews