TreatBox Reviews

Name: TreatBox
Address: 1 Maunsell Road,, 1 Maunsell Road,, East Sussex
Rating: 4.79

4.8 Rating 4,982 Reviews

94 %

of reviewers recommend TreatBox

4.8

Based on 4,982 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About TreatBox:

A thoughtful gift for every moment.
Whatever the occasion, whatever the moment, we've got beautifully boxed treats, handpicked products, and seasonal delights that can be personalised and packaged to treat someone you love - or something just for you!

Visit Website

Phone:

01424552410

Email:

hello@treatboxuk.com

Location:

1 Maunsell Road,,
1 Maunsell Road,
East Sussex
TN38 9NL

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TreatBox 5 star review on 18th October 2025

586

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was my birthday and I received an email offering a 50% off birthday treat box. So decided to treat myself and order one. When it arrived I was so excited to open it from having received a box in the past but I was so disappointed. I couldn’t use anything in the box because of allergies, or I don’t have a bath or didn’t like the colour/design of socks. I emailed the team to ask if they could offer a solution. They confirm that I was missing an item and offered me to pick an item, hoping this would resolve my issue but I felt this wasn’t enough. No other offer was made and I had to return the treat box at my own cost to get a refund. Really disappointing customer service. I will certainly never be using them again and certainly not recommending to friends and family. Their are plenty of alternative treatments box companies out their wanting my business”

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Posted 1 day ago

“Disappointing. I was offered a half price birthday box, normally £35. No way did the contents add up to £35. There was a biscuit, a lip mask, a piece of thick paper with the libra star formation, a hair band for when you do make up, socks and a bubble bath which sells on amazon for about £3.75. I won't buy again.”

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Posted 1 week ago

“This was a freebie from Voxi and I was disappointed it was just a pencil, small notepad and paper pad. If I had actually paid money for it I would have reported them for theft”

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Posted 2 weeks ago

“While it was free from voxi, the box said it was worth £16.99 and the reality is, you could buy that stuff and more yourself for £3, I was pretty disappointed with it being free, if I'd have paid I'd have been livid”

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Posted 2 weeks ago

“I never received my order, albeit it was a Voxi drop but netherless, it didn’t arrive”

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Posted 2 weeks ago

“I've no idea as I never received it??”

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Posted 3 weeks ago

“I wasn’t very happy with my delivery. The box came damaged. They did replace the box a couple of days later. But if it had gone to my recipient directly I would’ve never known it was a broken box. I ended up having to pay extra to get it delivered myself to the recipient as the box arrived after I visited my mil. They offered me 10% off my next order to compensate.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you so much for taking the time to share your experience. We’re truly sorry your TreatBox arrived damaged, especially when it was meant to be a thoughtful gift. We completely understand how disappointing that must have been, and we’re so sorry it added extra cost and effort on your side. While we were glad to send a replacement quickly, we know that doesn’t take away from the frustration you felt. Please know we’re looking closely at our packaging to make sure this doesn’t happen again, as we always want every TreatBox to arrive just as special as intended. Thank you so much - TreatBox 💗

Posted 3 weeks ago

“Got delayed 2 weeeks cuz of some error in the website that removed the flat number from my address, messing the birthday by 2 weeks wasn't good and the box arrived in not a really nice look from outside. the customer service were replying with whatever, but not sending a replacement instead they waited for the parcel to be sent back to them and then resend it to me and charging me for the delivery, would not recommend it”

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Posted 4 weeks ago

“Absolute load of rubbish it got put in the bin and I wish I never had anything to do with the company cos they keep emailing me about rubbish so delete my account asap and don't email me again”

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Posted 4 weeks ago

“The treatbox itself was great, but unfortunately the company that delivered the parcel left it outside in the pouring rain. The gift was soaked through. My friend also checked her ring doorbell but no body rang it. She said she was only gone for 20 minutes that day. I love the idea and the treatbox itself but the execution was very poor.”

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Posted 4 weeks ago

“Very poor, order never arrived and no support in resolving the issue.”

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Posted 4 weeks ago

“Still haven't received it”

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Posted 1 month ago

“Ordered a treatBox via the Voxi Drop monthly deal, it never arrived.”

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Posted 1 month ago

Hello, We’re really sorry to hear your order never arrived, that must be so disappointing. This definitely isn’t the experience we want our customers to have. Please drop us a message with your order details so we can look into what happened and get this sorted for you as quickly as possible. Kind regards, Molly Thank you so much - TreatBox 💗

Posted 3 weeks ago

“Can’t believe there is only 1 leg size and it will only fit someone of 6 foot . Got told to just roll up to suite the leg length you require. And can’t even return them for a refund !! Even the questions below are asking how easy was it to return!!!! What ??????”

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Posted 1 month ago

“I’ve not received my box yet but you send me a review both my daughters and I havnt received them yet So it’s hard to write a review”

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Posted 1 month ago

“Never received it”

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Posted 1 month ago

“I've never received this orden!!”

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Posted 1 month ago

“Never received it”

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Posted 1 month ago

“The box is very underwhelming. As it is a gift, the moment you open the cardboard box, you are met with a random mess of shredded paper. It looks awful. Clearly they added it to be a premium touch and maybe for protection of products but the way it is placed and scattered just looks awful. Maybe re think packaging if it’s meant to be a ‘treat’. The products are very basic and even the men is very think and flimsy, lacking quality. I won’t be using and overall not happy with the products. Wouldn’t buy or recommend.”

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Posted 1 month ago

“Allegedly my order confirmation and dispatched on the 5th September 2025. Tracking number provided for royal mail invalid and no sign of my order. Yet its the 12th and I'm supposed to be so delighted and no doubt a good review is hopeful.”

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Posted 1 month ago

TreatBox is rated 4.8 based on 4,982 reviews