The Rugs Reviews

Name: The Rugs
Address: 7 Premus, Coldharbour Way, Aylesbury, Barnet
Rating: 4.60

4.6 Rating 2,751 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,751 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

7 Premus,
Coldharbour Way,
Aylesbury
Barnet
HP19 8AP

Write Your review

Tell us how The Rugs made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Rugs 5 star review on 28th October 2025

594

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent Rug for the price”

Helpful Report

“Good quality for the price and quick delivery, happy customer Thanks”

Helpful Report

“Love it! ❤️”

Helpful Report

“Great Quality great price”

Helpful Report

“Although I have requested a return this is not due to the quality of the rug. Rather my choice of colour/pattern and size relevant to the space. The rug itself is lovely. Also customer service has been fabulous. I would definitely buy from this company again once I have decided on the style I want to go for.”

Helpful Report

“Lovely rug. Arrived really fast. Will buy from them again the next time I need a rug”

Helpful Report

“We purchased a new black rug to replace our old one of the same type. It’s lovely, although the pile isn’t as thick as our previous one. Size is good, overall happy and customer services issued a 15% refund. Excellent response!”

Helpful Report

“perfect for our back room beautiful pattern make is fanatics will deffo buy more for our home service very good”

Helpful Report

“Arrived early, exactly as described,beautifully made.”

Helpful Report

“Amazing rug at a great price with very fast delivery”

Helpful Report

“Very beautiful and soft kitchen rug. Colors exactly as on the picture, quick delivery. Overall , a very happy customer.”

Helpful Report

“Very poor quality. Big fault line through the rug too. Excellent customer service.”

Helpful Report

Hi Emma, Thank you for sharing your review. We are truly sorry for your experience. We have issued a full refund to compensate you for your experience. Once again, we deeply apologize for any inconvenience this may have caused. Kind Regards, THE RUGS

“Great quality. Exactly as described. Fast delivery. Great service. Will definitely order again.”

Helpful Report

“From start to finish the process of ordering to the delivery and quality of the Carina rug was impeccable.”

Helpful Report

“Rug came quickly, despite pre Christmas order and was as described. It’s only been few days but seems good quality and should last for few years”

Helpful Report

“Best service. Great selection and fantastic quality of rugs. I got the washable one because of my dog and ordered a size too small. I then bought the large version and the whole process was so smooth and lovely customer service wise. I have now recommended it to all my friends and family.”

Helpful Report

“Brilliant and gorgeous rug”

Helpful Report

“Impressive speedy service. Delighted to be able to find washable rugs identical to some bought many years ago & in need of replacement. Thank you”

Helpful Report

“Website easy to use, quick delivery, no problems with this company.”

The Rugs 5 star review on 26th December 2023

Helpful Report

“Poor quality not very thick rug for the money charged, looks like something you would pay £20 for down the market”

Helpful Report

Hi Stephanie, Thanks for your feedback. We are sorry to hear about your experience. We have contacted you by email to get more information and help you further. If you can kindly reply to us, we will do our best to compensate your experience. Kind Regards, THE RUGS

The Rugs is rated 4.6 based on 2,751 reviews