The Rugs Reviews

Name: The Rugs
Address: 4 Union Street, Barnet, Barnet
Rating: 4.61

4.6 Rating 2,657 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,657 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

4 Union Street, Barnet
Barnet
EN5 4HZ

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The Rugs 5 star review on 26th April 2025

583

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality outdoor rug Gre Ecology), thicker than cheaper alternatives, nice underfoot, seems good quality, will see what it's like when it rains ... delivered reasonably quickly, well packaged.”

Helpful Report

Thank you for your wonderful feedback! It’s so rewarding to hear that you’re happy with our service and products. Your satisfaction is our top priority, and we’re always here to ensure you have a great experience. We appreciate your business and look forward to assisting you again soon! 😊

“Website easy to navigate. Rug arrived very quickly, beautifully packaged.”

Helpful Report

Thank you for your wonderful feedback! 🌟 We're so glad you found the website easy to use and that your rug arrived quickly and beautifully packaged. We hope to serve you again soon! 😊

“Lovely rug but can’t seem to get the creases out had for a week now and they just want go witch is really annoying”

Helpful Report

Thank you for your feedback! We’re so glad to hear you love the rug’s design and that our customer service team was helpful 😊 We’re sorry to hear you’re having trouble with the rug not laying flat. Sometimes, rugs need time to settle after shipping, and we have some tips to help it flatten more quickly. We’ll send these instructions your way, and please feel free to reach out if you have any further concerns. We truly value your feedback and want to ensure you’re fully satisfied with your purchase! 😊

“very quick delivery even though worng rug size was delivered out. i did not open package due to this but could tell was good quality, just a shame i coulnt have a good look. rug has been sent back (easily done) once refunded i will deffo be ordering again (hopefully right size appears”

Helpful Report

Thank you for your kind words! We’re thrilled to hear that the product made such a positive impression. We will definitely help you with a speedy refund. We are here for you anytime you need us. We hope you enjoy your rug for years to come! 😊

“Absolutely lovely rug for the garden Only issue is if it gets wet it takes 2 days in bright sunshine to dry”

Helpful Report

Thank you for your lovely review! 🌿 We're so glad you're enjoying your garden rug. Due to the UK’s cooler and damp climate, outdoor rugs can take a bit longer to fully dry—even in sunshine. We really appreciate your understanding and feedback! 😊

“Good price, good quality, and easy to clean. Definitely recommend getting the rug with the dunelm rug gripper. It's not the thickest rug, but I wasn't expecting it to be from the photos. I didn't buy the rug gripper, I got the rug gripper mat from Dunelm instead and it really helps the rug flatten down as when the rug arrives it's so bumpy and lumpy! Very happy with the rug for the price though. And delivery was fast.”

Helpful Report

Thank you for your review! 😊 We're glad you're happy with the rug’s quality, price, and fast delivery. When first laid out, the rug can be a bit bumpy, but it will settle over time. Enjoy your purchase! 🏡✨

“Lovely rug, matched by expectations! Only fault is it arrived a day later than i expected-but still within 3days of ordering so it wasn’t a train smash.”

Helpful Report

Thank you for your kind words about the rug’s quality—we’re thrilled that you love it! We sincerely apologize for the delivery delay, and we understand how frustrating that must have been. We’re continuously working to improve the delivery process to ensure a more timely experience for our customers. If you have any further concerns, please don’t hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future! 😊

“Rugs really nice, but won't lie flat”

Helpful Report

Thank you for your feedback! We're glad you like the rug. If needed, we’d be happy to share some tips to help it lay flat. Please feel free to contact us anytime you need ✨

“Good service overall. Courier was one day late, but not an issue. Overall very pleased.”

Helpful Report

Hi, Thank you for your kind words about the rug’s quality—we’re thrilled that you love it! We sincerely apologize for the delivery delay, and we understand how frustrating that must have been. We’re continuously working to improve the delivery process to ensure a more timely experience for our customers. If you have any further concerns, please don’t hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future. Kind Regards, THE RUGS

“Rugs doing what I needed. Just the size I wanted and a nice fairly muted design.”

Helpful Report

Dear Jennifer, Thank you for your wonderful feedback! We’re so glad to hear the rugs are just what you needed and that the design is a perfect fit for your space. We appreciate your support and hope to serve you again in the future! Kind Regards, THE RUGS

“Really happy with the rug we ordered. Looks and feels great. Only criticism is that I purchased the non slip for the rug and £39 seems alot for what it actually is when it arrived. I don't buy non slips for rugs often but just seems to be alot of money for what it actually is”

Helpful Report

Dear Thomas, Thank you so much for your positive feedback! We're thrilled to hear that you're happy with your rug and its quality. We appreciate your thoughts on the non-slip rug pad, and we’ll certainly take your feedback into consideration. Thank you again for choosing us, and we look forward to serving you in the future! Kind Regards, THE RUGS

“Good quality rug. When unfolded it can have a few creases as it has been folded tightly, however they go away after a few days. Everyone loved the rug 😊 Delivery and packaging were good as well.”

Helpful Report

Hi Maria, Thank you for your feedback. We’re so glad to hear you love the rug and that the delivery was quick. We’re sorry to hear you’re having trouble with the rug not laying flat. Sometimes, rugs need time to settle after shipping, and we have some tips to help it flatten more quickly. We are thrilled to hear that this issue has already been solved! We truly value your feedback and want to ensure you’re fully satisfied with your purchase. Kind Regards, THE RUGS

“I am sending the rug back as it's flawed ...a spot of dye is missing from the centre of the rug. On the positive they did refund me very quickly”

Helpful Report

Hi Irene, Thank you for your review - we appreciate hearing about your experience! We are sorry for your experience with your order. We would gladly help you with the issue you are facing if you had contacted us about this issue. To sort out this issue promptly, we sent you an email to check its problem. We are waiting for your response. We are always here to help! Kind Regards, THE RUGS

“Really pleased with the rug. It flattened down quickly. I like colour and the pile is just right.”

Helpful Report

Hi Marie, Thank you for your feedback! We're really glad to hear you are happy with the rug's colour and pile, and that it flattened down quickly. We always aim to provide a great experience, so if there is anything that would have made it a 5-star for you, we wouldd love to hear your thoughts. Your input is truly appreciated! Kind Regards, THE RUGS

“Lovely rug! Just a shame it didn’t quite go with my decor !!! Glad to say that my issue was dealt with swiftly & now awaiting a returns label. 😊”

Helpful Report

Hi Debra, Thank you for your review - we truly apologize for your experience with the process. We have already replied to your emails but the emails we sent you may be in your spam/junk box. We also contacted you via SMS regarding your return request. We are waiting for your response. We are always here to help! Kind Regards, THE RUGS

“Is good runner and I love the colour the only thing is really slippery. The delivery so quick and good packaging.”

Helpful Report

Dear Dwithya, Thank you for your kind words about the rug’s design! We’re sorry to hear that the backing didn’t fully meet your expectations. If you’d like to discuss any suggestions, we’re here to assist you. Your satisfaction is important to us, and we’re happy to help however we can. Kind Regards, THE RUGS

“Such good value for money! It's so hard to tell online but I've been so impressed! Colour exactly as shown. It's not very thick but has made Such a difference over our hard laminate so much nicer for our toddler to play on. Easy to clean.”

Helpful Report

Hi Melanie, Thank you for your amazing review! We’re so glad to hear that you love your rugs and had a great experience shopping with us. We’re looking forward to welcoming you back for your next purchase. If there’s anything else we can assist with, feel free to reach out! Kind Regards, THE RUGS

“I really like both my rugs - they look great! However, I brought a non-slip mat for under the runner and this doesn't work at all so I would not recommend you buy the non-slip mat but I would reccomend the rugs.”

Helpful Report

“It is ideal for the purpose I envisaged. Thank you for prompt delivery - all went well!!”

Helpful Report

“Rug lighter than I thought and a bit thinner .”

Helpful Report

The Rugs is rated 4.6 based on 2,657 reviews