The Rugs Reviews

Name: The Rugs
Address: 7 Premus, Coldharbour Way, Aylesbury, Barnet
Rating: 4.60

4.6 Rating 2,751 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,751 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

7 Premus,
Coldharbour Way,
Aylesbury
Barnet
HP19 8AP

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The Rugs 5 star review on 28th October 2025

594

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent rug...so far!!! My dogs have clawed so many 'washable' rugs before that I was losing hope and about to revert back to floorboards, with a 'royal/visitors' rug that only came out of the cupboard for guests!!! This one looks and feels like natural sisal rather than anything polyester or plastic 'garden' and it's got a nice thickness underfoot too. The loops haven't pulled and my naughtiest dog has been trying very hard to scratch it up. It looks fabulous in our rustic cottage. I may buy another for under the dining table...it's that good.”

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“I am so happy with my rug will use this company again. Thank you 😊”

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“Great rug. Great customer service from the company, but they need to change their courier. The worst delivery experience I have ever had.”

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Hi Alison, Thank you for your feedback. We are glad to hear that you had a great experience with our product and customer service! Your positive comments mean the world to us! We apologize for any inconvenience with the delivery, and we are actively working to address these issues. Please feel free to contact us anytime. We are always here to help! Kind Regards, THE RUGS

“Great Service. Rug was Ideal”

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“Beautiful rug at excellent price”

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“A really lovely addition to our hallway. Reasonably priced and glad we got the non-slip mat underneath.”

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“Love this rug I purchased a large one to cover lino as i have have 2 dogs so wanted something that would be easy to clean and maintain. This rug is perfect.. Very happy”

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“I bought this for my sons room. Amazing price and works perfectly. Quality is good considering the price. Fast delivery and great communication. I'd definitely use again.”

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“Such good value for money”

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“Very pleased, good quality, needed edges flattened for a couple of days but expected this to be the case. Good comms re the delivery/tracking.”

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“Quick delivery easy to order”

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“Great service, good price, rug just as expected, and delivered quickly. Two seperate purchases made now and we will definitely buy from the company again.”

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“Great rug and fast delivery. Lovely rug, nice colours and large size, very happy with my purchase and a great price too.”

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“Lovely rug.”

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“amazing rug, arrived so quick. i cant comment on how it washes yet. but all in all i’m so happy”

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“As described, no damage, delivered promptly. A bit thin and small for price... Just seems a bit expensive.”

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“Rug quality is good. Lays flat quickly. Looks really nice”

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“Received my rug next day delivery very pleased with it does my living room perfectly”

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“Rug is supper soft and lovely fabric. It’s very thin so I am not sure how well will last in our household. Really quick and officiant website and delivery.”

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Hi, Thank you for your review. We appreciate to hear your thoughts about your order. We do our best to provide the best service to make you happier with your order. The dimensions of the rugs are specified in their descriptions. We are working on the descriptions to make them clearer. We are sorry to hear about your disappointment and are always here to help! Please do not hesitate to contact us anytime you need. Kind Regards, THE RUGS

“Lovely rug great fit”

Helpful Report

The Rugs is rated 4.6 based on 2,751 reviews