The Rugs Reviews

Name: The Rugs
Address: 4 Union Street, Barnet, Barnet
Rating: 4.55

4.6 Rating 2,025 Reviews

88 %

of reviewers recommend The Rugs

4.6

Based on 2,025 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

4 Union Street, Barnet
Barnet
EN5 4HZ

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479

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The rug was fine but the delivery was a nightmare. Would not buy from here again”

Helpful Report

Hello Heide, Thank you for your feedback, it's greatly appreciated. We apologize for the delay in your delivery caused by the courier company. We understand the inconvenience this may have caused and are actively working to resolve any issues with our partners to prevent such occurrences in the future. Regarding the compensation offer we provided, we kindly ask for your response to proceed accordingly. Your satisfaction is our priority, and we aim to ensure a smooth and timely resolution to this matter. Thank you once again for your understanding. Warm Regards, THE RUGS

“The rug is fine it just smells weird ,everytime I come down the stairs I smell it ,it's like rubber .not nice”

Helpful Report

Hi Sarah, Thank you sincerely for sharing your feedback with us. We sincerely apologize for any inconvenience you may have encountered. Your decision to revisit the message we sent you regarding compensation is greatly appreciated. We are pleased to confirm that your preferred compensation option has been successfully enacted. Ensuring your satisfaction is of utmost importance to us, and we are glad to have addressed the situation to the best of our ability. Your feedback is invaluable as it helps us continually improve our services. Please feel free to reach out to us at any time should you require further assistance. It would be our privilege to assist you in any way possible. Kind Regards, THE RUGS

“Poor quality”

Helpful Report

Hi, Your feedback is an essential part of our commitment to serving you better. We understand the importance of addressing your concerns promptly and effectively. Rest assured, we have taken note of your feedback and are actively working to ensure your satisfaction. We have reached out to you directly to offer our assistance and resolve any issues you may have encountered. Your trust and support are invaluable to us as we continue to strive for excellence in all aspects of our service. Kind Regards, THE RUGS

“Bit disappointing. Very thin and like a photograph of a rug. Was for a living room but relegated to conservatory. Cheap looking.”

Helpful Report

Hi Catherine, We would like to thank you for your review! We are sorry to hear that the product did not fully meet your expectations. We do care a lot about your satisfaction and are happy to have compensated for your dissatisfaction with your order! Please do not hesitate to contact us anytime you need. We are always here to help! Kind Regards, THE RUGS

“The Marrakesh design is beautiful but the rug is extremely thin and has no weight to it at all. Disappointed with the quality for the cost.”

Helpful Report

Hi, Thank you for your feedback. While we are thrilled that you appreciate the Marrakesh design, we regret that the thickness of the rug didn't meet your expectations. Please note that the thickness and weight are indicated on the product's page, but we understand that preferences can vary. We have also reached out to you for further details to assist you further. If you have any other questions or concerns, please feel free to reach out. We are here to help! Kind Regards, THE RUGS

“I waited more than 10 days for rug to arrive, I was out when it arrived and a neighbour took it in, if I was home at the time of delivery I would have refused to take it in! The rug is of good quality but not worth the wait.”

Helpful Report

Hi Kim, Thank you for your review. We apologize for the inconvenience you experienced with the delivery of your rug. We strive to provide timely deliveries, and we are deeply sorry for the delivery issue and the inconvenience this may cause. We contacted the courier company to prevent any future incidents. We appreciate your feedback regarding the quality of the rug. If there is anything else we can assist you with, please do not hesitate to reach out. Your satisfaction is our priority. We are always here to help you. Kind Regards, THE RUGS

“Ordered the rug, received emails saying it had been shipped and was even given a number to track. Checked the courier website and it said they were expecting it. Only to then receive an Email saying they didn't have that rug in stock anymore and that I'd get a refund. Refund did eventually come in, just irritating when I had all the things saying it was coming so it confused me.”

Helpful Report

Hi, Thank you for your review - we appreciate to hear back from you. We are sorry for the misleading. A product can be sold rarely more than once because it is sold on multiple platforms as a glitch. Since the last unit of the product you desired was sold, we issued a full refund for your order right away. Again, please accept our apologies for the inconvenience. We are always here to help! Please feel free to contact us again if you have any other inquiries. Kind Regards, THE RUGS

“I had to return the rug as the colour was not as shown on your online site.”

Helpful Report

Hi, Thank you for your review! We are sorry that your order has not met your expectations. While professional photography is used for our product images, it's important to keep in mind that variations in colour perception may arise due to differences in screen display preferences. We have received your return and issued a full refund for it. Please feel free to contact us anytime you need. We are always here to help! Kind Regards, THE RUGS

“The wasable rug was not what I expected, took to laundrette as didn't fit in my lg washer as hoped but came back with the dirty stains on still so would not buy a washable rug again. Also the gripper I paid extra for doesn't keep the rug in place either, complete waste of money. I have since bought another rug which I am happy with.”

Helpful Report

Hi Michelle, Thank you for your review! We are sorry to hear that your order has not met your expectations. Regarding the stains, please know that they might be due to the source rather than the product itself. Also, we would like to indicate that we have previously reached out to address the issue with the rug gripper and provided compensation to improve your experience. Your satisfaction means the world to us, and we're here to support you in any way possible. Please feel free to reach out if you need any further assistance. Kind Regards, THE RUGS

“It looks lovely but it won’t go flat and the edges aren’t straight, seems slightly out of shape. I’m a bit disappointed”

Helpful Report

Hi Claire, Thank you for your review - we appreciate to hear back from you. We are sorry for your experience with your order. We provide the best customer service to make you happier with your order. We sent you a message to get some photos of the rug you have to help you with your order. We are waiting for your response. Again, we are sorry for your experience. We are always here to help! Kind Regards, THE RUGS

“Thin and not suitable - will be returned”

Helpful Report

Hi Rosalind, Thank you for your review. We are sorry to hear that your order could not meet your expectations. We will issue a full refund after we receive the item you sent. Your satisfaction is our top priority, that's why we are always here to help! You can reach out to us anytime you need. Kind Regards, THE RUGS

“It was promised as next day delivery, it's been 2 weeks , I am still waiting for my delivery. I haven't received my rug yet.”

Helpful Report

Hi Javeria, Thank you for your feedback. We are deeply sorry for your experience, due to the holiday season there can be some delays with deliveries. It seems your consignment has been successfully delivered yesterday. Again, please accept our apologies for the delay and the inconvenience this may cause. Please let us know if you need any further assistance. We are always here to help with any issues. Kind Regards, THE RUGS

“Poor quality not very thick rug for the money charged, looks like something you would pay £20 for down the market”

Helpful Report

Hi Stephanie, Thanks for your feedback. We are sorry to hear about your experience. We have contacted you by email to get more information and help you further. If you can kindly reply to us, we will do our best to compensate your experience. Kind Regards, THE RUGS

“Never received cancellation of order due to courier DX express terrible customer service not showing lup when items out for delivery”

Helpful Report

Hi Wendy, Thank you for your review. We are genuinely sorry for your experience. There were delays with deliveries due to Black Friday sales and Xmas sales. We have issued a full refund for your order. Again, please accept our apologies for the inconvenience. We are always here to address any issues, your experience is crucial to us. Please feel free to contact us anytime. Kind Regards, THE RUGS

“Rug arrived after multiple cancelled delivery dates by the delivery firm. Rug also arrived marked. I did tell customer services but the response was thanks for letting us know. Not great all in all.”

Helpful Report

Hi Katie, Thank you for your review. We sincerely apologize for the delivery delay caused by the Black Friday sales rush and for the inconvenience of receiving a stained product. We have reached out to you to compensate for your experience. If you kindly reply to us we would love to address any issues. Your experience is crucial to us. Thank you for your understanding. Kind regards, THE RUGS

“Rugs are not bad, colours are bit dull but design is quite clear, though I have not used it yet. I ordered both the sizes, a rectangle shape and circle but both have delivered as rectangles shape.”

Helpful Report

Hi Sunita, Thank you for your review! Please accept our apologies for the inconvenience. We contacted you to address this issue promptly. If you can kindly reply to us, we will do our best to compensate your experience. Please feel free to contact us anytime. We are always here to help! Kind Regards THE RUGS

“One rug was lovely. The other was a totally different colour to what was on screen. I have emailed to send it back and not had a response for days now. Please reply to my email to arrange a return, as promised. Thanks.”

Helpful Report

Dear Lois, We responded to both of your messages on 11/24/2023 and 12/04/2023. Unfortunately, we have not received a response from you. The messages may be in your junk/spam folders. If you can respond to our messages, we would love to help you with your request. Kind Regards, THE RUGS

“Disappointed with this rug both ends will not lie flat I have put weights on it and I have double sided tape on to try to lie it flat I will be taking it up as I am afraid of tripping on it as I am in my late 77 years I feel the problem is they are rolled up tight and when undone they are curled at the ends and nothing will keep it flat”

Helpful Report

Hi Kathleen, Thanks for your feedback. We are sorry to hear about your experience. We have contacted you by email to get more information and help you further. If you can kindly reply to us, we will do our best to compensate your experience. Kind Regards, THE RUGS

“Not as viewed online. Very poor quality”

Helpful Report

Hi Margaret, Thanks for your feedback. We are sorry to hear about your experience. We have contacted you by email to get more information and help you further. If you can kindly reply to us, we will do our best to compensate your experience. Kind Regards, THE RUGS

“Rug was frayed in a few places very thin not great quality.”

Helpful Report

Hi Margaret, Thank you for your review. We are truly sorry for your experience. We have contacted you regarding the problem you mentioned. Unfortunately, we could not receive a response from you. If you can get back to us, we would love to help you on this matter. Kind Regards, THE RUGS

The Rugs is rated 4.6 based on 2,025 reviews