The Rugs Reviews

Name: The Rugs
Address: 4 Union Street, Barnet, Barnet
Rating: 4.61

4.6 Rating 2,657 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,657 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

4 Union Street, Barnet
Barnet
EN5 4HZ

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The Rugs 5 star review on 26th April 2025

583

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely rug but can’t seem to get the creases out had for a week now and they just want go witch is really annoying”

Helpful Report

Thank you for your feedback! We’re so glad to hear you love the rug’s design and that our customer service team was helpful 😊 We’re sorry to hear you’re having trouble with the rug not laying flat. Sometimes, rugs need time to settle after shipping, and we have some tips to help it flatten more quickly. We’ll send these instructions your way, and please feel free to reach out if you have any further concerns. We truly value your feedback and want to ensure you’re fully satisfied with your purchase! 😊

“Perfect for my garden !!! 😁”

Helpful Report

We’re thrilled to hear you’re happy with your rug 😊 Thank you so much for your recommendation—it means the world to us. We’re always here if you need any further assistance and look forward to serving you again! 🙌

“I had taken back two rugs as they didn't go.. I had looked at this rug several times before ordering. I wish I had just ordered it first. It would have saved so much time and money. Beautiful Rug,lovely pattern, and feels so nice for such little cost.”

Helpful Report

Thank you for your wonderful feedback! It’s so rewarding to hear that you’re happy with the products 😊 Your satisfaction is our top priority, and we’re always here to ensure you have a great experience. We appreciate your business and look forward to assisting you again soon! 🙌

“I'm really happy with the rug I purchased. It arrived within 24 hours and looks just like the photo. It is the perfect size too. Thank you for your great service!”

Helpful Report

We’re thrilled to hear you’re happy with your rug, and the delivery speed! Thank you so much for your recommendation—it means the world to us. We’re always here if you need any further assistance and look forward to serving you again 😊

“Lovely range of washable rugs.”

Helpful Report

We’re delighted to hear that you had such a positive experience and that the quality of the rug exceeded your expectations! Your satisfaction is our top priority, and we’re so glad we could meet your needs. Thank you for choosing us, and we hope to serve you again soon 😊

“It was an ok rug served its purpose”

Helpful Report

Hi Shane, Thank you for your review. We are happy to hear that the rug served its purpose; however, we will contact you via email to hear more about your experience with your order. Your satisfaction is highly important to us, and we hope we will hear back from you soon. We are always here to help if you face any issues! Kind Regards, THE RUGS

“Nice Rug. Delivered on time.”

The Rugs 5 star review on 9th April 2025

Helpful Report

“Great variety, very reasonably priced and really quick delivery,”

Helpful Report

We’re thrilled to hear you’re happy with your rug, the price, and the delivery speed! Thank you so much for your recommendation—it means the world to us. We’re always here if you need any further assistance and look forward to serving you again 😊

“Fabulous quality, true to description, excellent delivery. The rug Montana is absolutely superb in terms of quality, look and colour. Highly recommended.”

Helpful Report

Thank you for the fantastic review! We’re so happy to hear you’re pleased with your rug and that delivery was quick. We look forward to assisting you again in the future! 😊

“very quick delivery even though worng rug size was delivered out. i did not open package due to this but could tell was good quality, just a shame i coulnt have a good look. rug has been sent back (easily done) once refunded i will deffo be ordering again (hopefully right size appears”

Helpful Report

Thank you for your kind words! We’re thrilled to hear that the product made such a positive impression. We will definitely help you with a speedy refund. We are here for you anytime you need us. We hope you enjoy your rug for years to come! 😊

“Absolutely lovely rug for the garden Only issue is if it gets wet it takes 2 days in bright sunshine to dry”

Helpful Report

Thank you for your lovely review! 🌿 We're so glad you're enjoying your garden rug. Due to the UK’s cooler and damp climate, outdoor rugs can take a bit longer to fully dry—even in sunshine. We really appreciate your understanding and feedback! 😊

“This rug is perfect, looks great and is of good quality Delivery was fast too.”

Helpful Report

Thank you for your kind words! We're delighted you're happy with your rug and the fast delivery! 😊

“Really happy beautiful rug”

The Rugs 5 star review on 31st March 2025

Helpful Report

We're so glad you love your rug! Enjoy! 😊

“Lovely vibrant outdoor rug for u see my pergola in garden. Really pleased with quality and colour.”

Helpful Report

Thank you for your wonderful review! 😊 We're delighted to hear that you love the vibrant color and quality of your outdoor rug. It sounds like a perfect addition to your garden! 🌿✨🏡

“Looks amazing!”

Helpful Report

Thank you! 😊 We're so glad you love it! Enjoy your rug! 🏡✨

“The delivery was prompt and the carpet I ordered was absolutely perfect in size and in quality.”

Helpful Report

Thank you for your wonderful review and for sharing the video! 😊 We're so glad to hear that the delivery was prompt and the rug is perfect in both size and quality. Enjoy! 🏡✨

“Great service . Lovely rug”

Helpful Report

Thank you for your kind words! 😊 We're delighted you’re happy with both the service and the rug. Enjoy! 🏡✨

“This was a replacement rug. It's the same as my original which I loved but this one was a third of the price. I bought the first one 20 years ago. Superb quality and service . Thank you very much. X”

Helpful Report

Thank you for your lovely review! 😊 We’re so glad to hear that you love your new rug just as much as the original. It’s wonderful to know it has stood the test of time! Enjoy, and thank you for your support. ✨🏡

“Love the rug. Exactly as described.”

Helpful Report

Thank you for your review! 😊 We're so glad to hear you love the rug and that it met your expectations. Enjoy! 🏡

“Both rugs are lovely & just what I wanted.. good quality & great price..”

Helpful Report

We're delighted to hear that you love your rugs! 😊 Thank you for your kind words—we hope you enjoy them for years to come! ✨

The Rugs is rated 4.6 based on 2,657 reviews